Role Description The Lead, IT Portfolio Management, Next Best Action is responsible for leading the technology portfolio management capability for a large, complex, high-visibility domain focused on customer decisioning, analytics, personalization, digital engagement, and customer interaction capabilities. This role will connect business strategy to technology execution by bringing together: - Roadmap planning - Investment management - Financial governance - Jira Align discipline - ServiceNow demand visibility - Delivery health - Vendor and contract oversight - Cross-domain dependency management - Value realization The ideal candidate is a seasoned portfolio leader who has managed large-scale, multidimensional technology portfolios in a Fortune 50 or similarly complex enterprise environment. This person must be able to: - Think strategically - Operate hands-on - Influence senior stakeholders - Build governance from the ground up - Raise the maturity of portfolio management practices across a matrixed organization This role is not a status reporting role. It requires a strategic operator who can: - Understand the business problem - Connect the dots across business, technology, finance, vendors, delivery, and execution - Drive the work needed to create clarity, accountability, and measurable outcomes Qualifications - Bachelor's degree in Business, Technology, Finance, Engineering, Information Systems, or a related field. - 12+ years of experience in IT portfolio management, technology program management, portfolio governance, digital transformation, or strategic technology operations. - Experience managing large-scale, complex technology portfolios ($60M+) across multiple products, platforms, initiatives, vendors, funding sources, dependencies, and multi-year roadmaps. - Proven ability to align business strategy with technology execution through portfolio prioritization, investment planning, roadmap alignment, governance, value realization, and executive decision support. - Experience supporting customer-facing technology domains, including Next Best Action, customer decisioning, personalization, CRM, customer engagement, analytics, data platforms, or related digital capabilities. - Strong portfolio financial management experience, including budgets, forecasts, actuals, funding allocations, vendor spend, capitalization, and financial risk management. - Hands-on experience with Jira Align and Jira for portfolio visibility, roadmap management, dependency tracking, risk reporting, and executive reporting. - Experience with ServiceNow or similar platforms for demand intake, governance workflows, portfolio reporting, and operational management. - Demonstrated success establishing and maturing portfolio governance processes, operating models, executive dashboards, QBRs, and leadership reporting. - Experience operating in large, complex enterprise environments with senior executive stakeholders and cross-functional accountability. - Strong analytical, financial, communication, facilitation, stakeholder management, and problem-solving skills, with the ability to drive accountability and influence without direct authority. - Experience with SAFe, Lean Portfolio Management, Agile delivery, product operating models, enterprise PMO practices, or technology investment governance. - Experience in healthcare, insurance, financial services, retail, telecommunications, or other highly regulated and customer-centric industries. Requirements - Next Best Action portfolio plan connecting business priorities, customer decisioning capabilities, analytics engine needs, technology roadmap, investments, capacity, dependencies, and expected outcomes. - Integrated roadmap view showing business priorities, product roadmap, analytics capabilities, customer interaction platforms, data dependencies, technology enablers, modernization work, and delivery timing. - Portfolio operating calendar covering portfolio syncs, roadmap reviews, financial cycles, QBR inputs, enterprise reporting deadlines, contract reviews, and leadership updates. - Monthly portfolio health report covering execution status, milestone progress, financials, risks, issues, dependencies, decisions needed, value progress, and key trend movement. - Quarterly business review package covering portfolio performance, investment health, financial trends, roadmap progress, delivery confidence, contract trends, risk posture, dependencies, decisions needed, and next-quarter priorities. - Jira Align portfolio health view showing epic progress, feature progress, roadmap alignment, PI progress, objective progress, risks, dependencies, delivery confidence, capacity signals, and leadership action items. - Portfolio financial dashboard covering budget, forecast, actuals, variances, funding changes, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risk. - Contract and vendor portfolio view showing SOWs, renewals, vendor spend, burn rates, contract commitments, license or service obligations, expiration dates, and contract-related risks. - ServiceNow demand and intake view showing new requests, business value, funding status, prioritization inputs, capacity implications, governance path, and decision status. - Risk, issue, and dependency register with accountable owners, mitigation actions, due dates, aging trends, escalation paths, and closure status. - Value realization view connecting major investments to business outcomes, OKRs, expected benefits, customer impact, baseline measures, progress indicators, and realized value. - Portfolio data quality scorecard covering Jira Align hygiene, Jira accuracy, ServiceNow intake quality, financial data quality, reporting completeness, and corrective actions. Benefits - Medical, dental and vision benefits - 401(k) retirement savings plan - Paid time off, including company and personal holidays - Paid parental and caregiver leave - Short-term and long-term disability - Life insurance - Many other opportunities Company Description Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.