Role Description This is a full-time remote role for a Yardi Support Specialist. The Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users. Essential Duties and Responsibilities - Serve as the first point of contact for Yardi software related issues. - Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area. - Resolve at least 70% of tickets within their ticket queue. - Escalate complex issues with proper documentation to the Tier 2 Yardi support queue. - Provide support for all the Yardi products Envolve utilizes. - Provide user account support and access management. - Complete resident ledger and accounting updates. - Document solutions and maintain the knowledge base. - Test and implement new Yardi features. - Work with interface vendors to establish and maintain Yardi data. - Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor. - Assist supporting non-Yardi software when requested by their supervisor. - Other duties, as assigned. Qualifications - Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. - 3+ years of Yardi Voyager experience including administration and user support. - 3+ years of residential and/or affordable support experience. - Strong Technical Support and Customer Support experience. - Excellent communication skills to ensure successful resolution to internal client issues. - Must be able to work independently and in a team environment. - Attention to detail and problem-solving skills. - Solid time management and organizational skills to efficiently complete assigned tasks. - Ability to interact professionally with a diverse group of co-workers. - Analytical, interpretive and troubleshooting skills. - Proficient in Microsoft Office Suite. Requirements - Experience supporting the following Yardi Products: - Voyager 7 - Voyager 8 / Elevate - Residential - Affordable / Compliance Manager - Financial - RentCafe - Procure to Pay - CRMIQ - MaintenanceIQ - ForecastIQ Company Description Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be. Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company.

• Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone • Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution • Keep customer records and ticket notes accurate and up to date after every interaction • Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments • Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account • Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority • Recognize when an issue needs to go to another team member and escalate it cleanly with the right context • Flag recurring problems or trends so the team can fix root causes, not just symptoms • Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time

• Direct Support as a first contact for any Customer request • Handling of quotes and customer inquiries via phone and email • Supporting Sales force in any administrative tasks and daily business activities • Creation of compliant and complete tender documents • Support to Italian Manager in Operations and Tender Documents • Scours tender portals and procurement websites daily to identify relevant business opportunities • Contribution to continuous improvement and process optimization

Role Description - Provide quality and efficient customer service to clients seeking treatment for substance abuse at one of Pyramid Healthcare’s out-of-network treatment facilities (the Silver-Line). - Provide a high standard of customer service while answering inbound phone calls from the Silver-Line queues, working with inbound referrals from the National Marketing Team, and sourcing new referrals through follow-up with established treatment partner relationships. - Responsible for identifying and registering appropriate new clients, completing outbound follow-up engagement calls, and communicating client clinical files to the Silver-Line Program Directors in a timely manner. - Refer clients to higher levels of care outside of Pyramid’s clinical continuum to maintain the reciprocal nature of Pyramid’s marketing relationships with qualified treatment providers. - Maintain correspondence with clients who are newly in recovery while working collaboratively with the marketing team to help guide clients through initial and ongoing treatment options. - Maintain census quotas with out-of-pocket collection goals. - Build and maintain Silver-Line census as per the goals defined by leadership. - Maintain strategic referral partner relationships. - Act as an extension of the Silver-Line National Marketing Team. - Other duties as assigned. Qualifications - Bachelor Degree in a related field. - At least 1 year of experience in substance abuse and mental health field. Requirements - Working knowledge of sales and marketing techniques to help maintain Silver-Line census and overall strategic treatment provider relationship goals. - Knowledge of substance abuse and mental health diagnosis and treatment continuum of care. - Knowledge of substance abuse and mental health treatment provider marketing and sales techniques. - Proficient in assessment and admission software/databases. - Working knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, as well as SmartSheets. - Excellent communication skills. - Effective interpersonal relationships. Benefits - Medical, Dental, and Vision Insurance. - Flexible Spending Accounts. - Life Insurance. - Paid Time Off. - 401(k) with Company Match. - Tuition Reimbursement. - Employee Recognition Programs. - Referral Bonus opportunities. - And More! Company Description Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.