Role Description Are you a Danish speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Danish-speaking Customer Service Agent to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction. If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease. Qualifications - Native-level fluency in Danish (both written and spoken) is essential. - A minimum English proficiency of B2 is required. - Strong communication and problem-solving skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Requirements - Handle customer inquiries for Danish speaking customers via calls, chats and/or phone calls. - Resolve complaints professionally to maintain high customer satisfaction. - Accurately document all customer interactions in the CRM system. - Collaborate with internal teams to improve product support and customer service processes. Benefits - Competitive Monthly Salary. - 2 Extra Salaries per year, in the form of a 13th and 14th Salary. - Monthly Performance Bonus, rewarding you for your dedication. - Fully Paid Relocation: Flight, Transfer & Hotel Included. - Continuous support during and before your relocation to Greece. - Stable career development opportunities within a multinational conglomerate. - Fully Paid Training. - Health Insurance. - And Much More.

Role Description This is a full-time remote role for a Yardi Support Specialist. The Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users. Essential Duties and Responsibilities - Serve as the first point of contact for Yardi software related issues. - Triage incoming Yardi software related tickets by categorizing the portfolio, property, priority and support area. - Resolve at least 70% of tickets within their ticket queue. - Escalate complex issues with proper documentation to the Tier 2 Yardi support queue. - Provide support for all the Yardi products Envolve utilizes. - Provide user account support and access management. - Complete resident ledger and accounting updates. - Document solutions and maintain the knowledge base. - Test and implement new Yardi features. - Work with interface vendors to establish and maintain Yardi data. - Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor. - Assist supporting non-Yardi software when requested by their supervisor. - Other duties, as assigned. Qualifications - Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. - 3+ years of Yardi Voyager experience including administration and user support. - 3+ years of residential and/or affordable support experience. - Strong Technical Support and Customer Support experience. - Excellent communication skills to ensure successful resolution to internal client issues. - Must be able to work independently and in a team environment. - Attention to detail and problem-solving skills. - Solid time management and organizational skills to efficiently complete assigned tasks. - Ability to interact professionally with a diverse group of co-workers. - Analytical, interpretive and troubleshooting skills. - Proficient in Microsoft Office Suite. Requirements - Experience supporting the following Yardi Products: - Voyager 7 - Voyager 8 / Elevate - Residential - Affordable / Compliance Manager - Financial - RentCafe - Procure to Pay - CRMIQ - MaintenanceIQ - ForecastIQ Company Description Envolve Community Management owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' satisfaction in making their apartment homes and community a great place to be. Envolve offers a wide variety of opportunities from residential apartment management, leasing, maintenance and more. We, the Envolve team are recruiting friendly self-motivated individuals with positive attitudes and a drive to succeed, to join our growing company.

• Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone • Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution • Keep customer records and ticket notes accurate and up to date after every interaction • Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments • Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account • Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority • Recognize when an issue needs to go to another team member and escalate it cleanly with the right context • Flag recurring problems or trends so the team can fix root causes, not just symptoms • Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time

• Direct Support as a first contact for any Customer request • Handling of quotes and customer inquiries via phone and email • Supporting Sales force in any administrative tasks and daily business activities • Creation of compliant and complete tender documents • Support to Italian Manager in Operations and Tender Documents • Scours tender portals and procurement websites daily to identify relevant business opportunities • Contribution to continuous improvement and process optimization