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Philips

There's always a way to make life better.

Manager, Clinical Support

Location

United States

Posted

1 day ago

Salary

$90K - $160K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Manager, Clinical Support

Philips

• Manage contact center departments that provide operational/business process support to internal and external customers for company products and services • Defines the short-term (1 year) policy within the constraints of the overall strategy • Leads the department, its related processes and staff, to world-class performance • Arrange programs, projects, goals, and metrics to lead the department • Specifies the conditions for lowering costs and improving performance • Acts, draws up a package of measures, evaluates the alternatives and their consequences and gives advice to higher management in the event that priorities have to be set • Is contact center profit and loss responsible

Job Requirements

  • Bachelor's Degree OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent 2 years’ experience in a Remote Clinical Support Role preferred
  • Minimum 5 years’ experience in one of the 6 focused modalities: AMI, CT, DXR, IGT, MR, & UL
  • Individuals should be able to illustrate a basic understanding of Clinical use models in all 6 modalities: AMI, CT, DXR, IGT, MR, & UL
  • Experience in Customer Services or Customer Relations
  • Excellent clinical product knowledge in focused modality
  • Prior supervisory experience of direct reports including influencing & coaching

Benefits

  • Generous PTO
  • 401k (up to 7% match)
  • HSA (with company contribution)
  • Stock purchase plan
  • Education reimbursement

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