• Support analyses through aggregating data, resolving revenue issues, improving processes and developing/distributing recurring reports as needed to drive improvements across one or more of the business teams within Revenue Operations.

• Perform various analysis and interpretation to link business needs and objectives for assigned function • Partner with IT, program managers, SMEs, and recovery vendors to translate operational needs into system enhancements, develop business requirements, manage issue resolution, and ensure timely support of recovery operations • Monitor recovery operations, inventory, and reporting tools to identify issues and savings opportunities, while leading defect investigation, user acceptance testing (UAT), and implementation of quality solutions to improve accuracy and performance • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems • Identify and analyze user requirements, procedures, and problems to improve existing processes • Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation • Identify ways to enhance performance management and operational reports related to new business implementation processes • Develop and incorporate organizational best practices into business applications • Lead problem solving and coordination efforts between various business units • Assist with formulating and updating departmental policies and procedures

• Provide high level of business analysis within the Cornell Enterprise Modernization Initiative (CEMI). • Ensure the new solution meets the nuanced needs of varied organizations while driving consistency, operational excellence, and an improved user experience across Cornell’s advancement ecosystem. • Collaborate with stakeholders to evaluate complex business processes, lead the development of refined future‑state workflows, define and validate system requirements, and shape solution design in alignment with university‑wide strategic goals. • Lead requirements development activities, facilitate process mapping and cross‑functional workshops, perform advanced data analysis, and contribute to system design and integration planning. • Produce high‑quality documentation, lead testing strategy and execution efforts, and contribute to change management and stakeholder communication. • Ensure technology solutions meet complex operational, technical, and strategic needs across multiple platforms, units, and initiatives.

Role Description The Office of the University Registrar is seeking a Business Analyst for Catalog, Calendar, and Scheduling who will report to the Associate University Registrar for Academic Catalogue, Academic Calendar, and Classroom Management and Scheduling. This position serves as the supplemental interface between the Office of the University Registrar business area, divisional registrar offices, University technology team, and contracted services, assisting in the functional areas of catalogue, academic calendar, academic and event scheduling, and classroom management. - Lead catalogue communication with editors across all divisions. - Collaborate with the divisional registrar offices to maintain a list of page owners, editors, and approvers. - Update roles and authenticate users as needed. - Assist with maintenance and updates of catalogue software. - Create documentation and conduct training on catalogue software for end-users. - Ensure data integrity and monitor entry, analysis, and report generation for adherence to established policies, procedures, and deadlines. - Partner with divisions to ensure catalogue data is accurately reflected across all systems. - Coordinate and execute program records maintenance throughout various systems. - Suggest enhancements in catalogue processes. - Lead projects where applicable. Qualifications - Ability to maintain a positive attitude during stressful situations. - Excellent oral and written communication skills. - Excellent organizational skills and attention to detail. - Well-developed interpersonal skills and ability to communicate effectively. - Demonstrate discretion when dealing with sensitive issues. - Flexible and able to work well under pressure. - Ability to analyze and resolve issues, including student data issues. - Ability to collaborate and problem-solve regarding business process improvements and innovative solutions. - Can explain basic technical concepts to a non-technical audience. - Ability to develop test cases and oversee user-acceptance testing. - Functional experience with Student Information Systems and Microsoft Office Suite of programs (Word, Excel, SharePoint, etc.) is strongly preferred. - Functional experience with CourseLeaf CAT, CIM, CLSS, or another catalog and curriculum software is strongly preferred. - CollegeNET/25Live or other scheduling software is strongly preferred. - Functional experience with OnBase or other document imaging software is strongly preferred. - Knowledge of FERPA (Family Educational Rights and Privacy Act) and all laws, rules, and regulations related to JHU policies is desired. Requirements - Bachelor's Degree in a related field. - Three years of related experience. - Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications - Bachelor’s Degree in Data Analytics, Information Systems, Finance, Accounting, or a related field. - Four years of progressively responsible related experience. - Experience working with cross-functional teams and process improvement. - Experience working with Student Information Systems. - Four years of registrar’s office experience, preferably in the area of catalogue, academic calendar, and scheduling preferred. Benefits - Starting Salary Range: $62,900-$110,100 Annually (Commensurate w/exp.) - Employee group: Full Time - Schedule: Monday-Friday 8:30am-5:00pm - FLSA Status: Exempt - Location: Homewood Campus - Department name: University Registrar - Personnel area: University Student Services