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Account Services Analyst

AnalystAnalystFull TimeRemoteSeniorTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

Tennessee

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Account Services Analyst

MRO

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information. • Ensure recipient information is accurate and complete on each mailout to be released. • Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference. • Coordinate with courier services to schedule pickup of packages, when applicable. • Coordinate with notaries for certifications prior to release, when applicable. • Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line. • Provide accurate and timely status updates to requesters inquiring through email or by phone. • Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions. • Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup. • Monitor office supply inventory, and request additional supplies when needed. • Escalate issues and/or errors found to department leaders as necessary.

Job Requirements

  • Strong organizational, time management, networking, and excellent verbal and written communication skills
  • Self-motivation, drive, and initiative
  • Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done
  • An outgoing and confident approach
  • Confidentiality and discretion is required
  • Ability to work effectively and professionally with employees at all levels of an organization
  • The ability to understand and present health information data while remaining HIPAA compliant
  • The flexibility to adapt to frequent changes in the industry and office
  • High School Diploma or equivalent required.
  • Previous experience in customer service and conflict resolution.

Benefits

  • Eligible employees may also receive an annual cash bonus
  • Access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

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