Role Description - Provide quality and efficient customer service to clients seeking treatment for substance abuse at one of Pyramid Healthcare’s out-of-network treatment facilities (the Silver-Line). - Provide a high standard of customer service while answering inbound phone calls from the Silver-Line queues, working with inbound referrals from the National Marketing Team, and sourcing new referrals through follow-up with established treatment partner relationships. - Responsible for identifying and registering appropriate new clients, completing outbound follow-up engagement calls, and communicating client clinical files to the Silver-Line Program Directors in a timely manner. - Refer clients to higher levels of care outside of Pyramid’s clinical continuum to maintain the reciprocal nature of Pyramid’s marketing relationships with qualified treatment providers. - Maintain correspondence with clients who are newly in recovery while working collaboratively with the marketing team to help guide clients through initial and ongoing treatment options. - Maintain census quotas with out-of-pocket collection goals. - Build and maintain Silver-Line census as per the goals defined by leadership. - Maintain strategic referral partner relationships. - Act as an extension of the Silver-Line National Marketing Team. - Other duties as assigned. Qualifications - Bachelor Degree in a related field. - At least 1 year of experience in substance abuse and mental health field. Requirements - Working knowledge of sales and marketing techniques to help maintain Silver-Line census and overall strategic treatment provider relationship goals. - Knowledge of substance abuse and mental health diagnosis and treatment continuum of care. - Knowledge of substance abuse and mental health treatment provider marketing and sales techniques. - Proficient in assessment and admission software/databases. - Working knowledge of the Microsoft Office suite, including Word, Excel, PowerPoint, Outlook, as well as SmartSheets. - Excellent communication skills. - Effective interpersonal relationships. Benefits - Medical, Dental, and Vision Insurance. - Flexible Spending Accounts. - Life Insurance. - Paid Time Off. - 401(k) with Company Match. - Tuition Reimbursement. - Employee Recognition Programs. - Referral Bonus opportunities. - And More! Company Description Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.

• Be the first point of contact for customer questions—via phone and email • Provide thoughtful, friendly, and effective support with a problem-solving mindset • Handle confidential information with care and professionalism • Aim to resolve issues on the first interaction whenever possible • Follow up on open inquiries to ensure timely resolution • Stay up to date on new products, tools, and processes • Communicate clearly and kindly, even when things get tricky

Role Description Our Customer Service team are the friendly voice of Capital on Tap - often the first people our business owners turn to when they need assistance. We strive to support our customers across phone, email, and live chat, taking ownership of each issue from start to finish, and providing clear and practical solutions. The team plays an important role in improving customer experience, and building strong relationships with our business owners by providing the best service possible. What You’ll Be Doing - Providing friendly, professional support to customers via phone, email, and live chat - Resolving issues efficiently while taking full ownership of each case from start to finish - Listening carefully to understand concerns and delivering fair, practical solutions - Keeping up to date with products and policies to ensure accurate guidance and information is provided - Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements - Recognising customers who may need additional support and ensuring they receive the help they need Qualifications - Strong customer service experience, ideally within a call centre or financial services environment - Strong verbal and written communication skills, with the ability to explain information clearly and professionally - Sound judgement and confidence when managing complex or sensitive customer enquiries - Proven ability to handle a high volume of requests while maintaining accuracy and quality - Proactive attitude, with a strong focus on resolving issues at the first point of contact - Empathetic and curious nature, with a genuine passion for helping people - The ability to work independently while also contributing effectively within a fast-paced team environment Interview Process - Stage 1: First stage: 20-minute intro and values call with Talent Partner (Video call) - Stage 2: Final stage: 45-minute virtual interview with members of the Customer Service Management team Benefits - Private Healthcare including dental and opticians services through Vitality - Worldwide travel insurance through Vitality - Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) - Salary Sacrifice Pension Scheme up to 7% match - Octopus EV Salary Sacrifice Scheme - 28 days holiday (plus bank holidays) - Annual Learning and Wellbeing Budget - Enhanced Parental Leave - Cycle to Work Scheme - Season Ticket Loan - 6 free therapy sessions per year - Dog Friendly Offices - Free drinks and snacks in our offices

Role Description - First-Line-Support: Du bist die erste Stimme am Telefon für unsere Kunden und beantwortest Fragen rund um unser Portal. - E-Mail-Management: Du bearbeitest eingehende Anfragen strukturiert und zuverlässig. - Administration: Du unterstützt bei der Datenpflege und den Abläufen im Backend unseres Portals. Qualifications - Du bist freundlich, serviceorientiert und behältst auch bei höherem Aufkommen einen kühlen Kopf. - Du bist kommunikationsstark, arbeitest strukturiert und bringst bereits Erfahrung im Kundenservice oder im direkten Kundenkontakt mit. - E-Mail-Clients und Web-Portale sind für dich kein Neuland. - Du arbeitest gewissenhaft und eigenständig. - Erste Berufserfahrungen im Kundenservice sind wünschenswert aber keine Voraussetzung. - Du identifizierst dich mit unseren Werten: Dynamik, Feedbackkultur, Authentizität sowie Eigenverantwortung und Leistungsbereitschaft. Benefits - 100 % Homeoffice – arbeite flexibel von München aus oder von jedem anderen Ort in Deutschland. - Eine Teilzeitstelle in einem spannenden Umfeld, sowie einem herzlichen und smarten Team. - Viel Freiraum für deine eigenen Ideen und deren direkte Umsetzung. - Ein modernes Arbeitsumfeld mit digitalen Tools und kurzen Entscheidungswegen. - Zuschüsse zu deinem Fitnessprogramm und zum ÖPNV. - Regelmäßige legendäre Team-Events wie Sommerfeste und Weihnachtsfeiern. - Ein befristeter Einstieg mit der Option auf eine langfristige Verlängerung. Company Description mvn.energy ist bereits jetzt als einer der größten Energieberater Deutschlands aktiv. So stellen wir schon heute deutlich über 10.000 Energieausweise jährlich aus. Dabei setzen wir in allen Geschäftsbereichen auf konsequente Digitalisierung und effiziente Prozesse bei gleichzeitig hoher Beratungsqualität. Die Energieberatung ist für uns ein Wachstumsmarkt, den wir nun weiter durchdringen wollen. Dabei wird der Fokus auf ausgebaute Strukturen, neue Dienstleistungen und ein wachsendes Beratungsangebot gelegt. Bist du bereit, die Energiewende aus München für ganz Deutschland voranzutreiben? Dann haben wir genau die richtige Stelle für dich! Contact Information Wenn du Fragen zum Bewerbungsprozess oder zu der Stelle hast, wende dich gerne an jobs@moovin.de unter Verweis auf die entsprechende Stelle.