• Define Pantheon-specific Next.js architecture patterns, playbooks, and reference implementations. • Build reusable code templates, starter kits, and migration tools to streamline internal delivery. • Establish standards for deployment, monitoring, and performance optimization on Pantheon infrastructure. • Lead workshops and training sessions to upskill the Professional Services team. • Create internal documentation, knowledge base articles, and enablement resources. • Conduct technical discovery sessions with customers migrating from Frontend Sites or implementing Next.js. • Assess existing architectures and create tailored migration strategies. • Perform hands-on migration work, including code refactoring, platform updates, and deployment guidance. • Advise on rendering strategies (SSR, SSG, ISR), authentication, caching, CDN configuration, and other best practices. • Document lessons learned and continuously refine playbooks based on real-world experience. • Work with Product and Engineering teams to provide customer feedback and platform improvement recommendations. • Partner with Sales to scope Next.js opportunities and support pre-sales technical discussions. • Collaborate with Customer Success to define success criteria, health metrics, and post-launch guidance for Next.js customers.

• Maintain an expert status on all Restaurant365 features and partnering platforms • Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap • Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition • Setting up and maintaining demonstration platforms for existing and new features • Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions • Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds • Training the sales team on product knowledge and new features • RFP assistance for sales team • Consult marketing from an R365 product and partnering product knowledge standpoint • Perform webinars for marketing and sales purposes • QA of newly released features delivering feedback to the product team • Other duties as assigned

• Function as the technical lead and trusted advisor through the sales cycle • Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements • Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain) • Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote • Collaborate with Product Management to provide 'voice of the customer' feedback, influencing the product roadmap based on market trends and prospect requirements • Assess, scope, and complete proofs of concept (POCs) to demonstrate the value of Cleo’s solutions in a customer environment • Lead the technical response for RFI/RFPs, ensuring our unique value propositions are clearly articulated against competitor weaknesses

• Support Strategic Customers Across Europe • Serve as the primary technical architect for Smart Container solutions, ensuring timely deployments and responsiveness to local needs • Partner with E-CSMs on large maritime and intermodal accounts to drive onboarding, expansion, and optimization • Build strong relationships with customer stakeholders, from technical teams to executive leadership, across Europe’s leading carriers • Conduct technical discovery to baseline current architectures, integrations, and operational processes • Design scalable, secure solution architectures aligned with customer goals and ORBCOMM’s Smart Container capabilities • Create architecture diagrams, integration specifications, and data design documentation to support deployments • Drive integration, configuration, testing, and validation of Smart Container solutions in customer environments • Own successful delivery of PoCs and pilots with clear success criteria and measurable outcomes • Coordinate execution with cross-functional teams and prepare implementation plans, test scripts, and acceptance documentation • Act as a trusted advisor—guiding architectural decisions that maximize operational efficiency and ROI • Translate complex technical concepts into clear, value-driven narratives for business leaders • Share best practices and coach customers on workflows, integration patterns, and system utilization • Gather actionable insights from deployments, PoCs, and customer discussions to identify solution gaps • Provide structured feedback to Product Management and Engineering to shape roadmap priorities • Advocate for enhancements based on regional needs and industry trends • Work closely with E-CSMs on account plans, expansion opportunities, and technical escalations • Partner with Product, Engineering, RevOps, Sales Engineering, and Support to ensure solution feasibility and alignment • Contribute to internal knowledge bases, best practices, and reusable solution assets