Role Description The AR Credit Specialist position is responsible for working with customers to accelerate the speed that they pay NEFCO by collecting aged receivables and for applying a consistent credit policy towards customers. Specialists will always be pleasant and respectful to all internal and external customers and act as NEFCO ambassadors. - Track and resolve outstanding payment issues and report on monthly collections in a timely manner. - Provide customer service regarding collection issues, processing customer refunds, reviewing and processing account adjustments, resolving client discrepancies, and short payments. - Monitor and maintain accounts including customer calls, account adjustments, small balance write-offs, customer deductions, customer reconciliations, and processing credit memos. - Interact with Cash Application team, Sales Tax Dept, Customer Service, and other internal departments as necessary to effectively reconcile accounts. - Enlist the efforts of sales and senior management when necessary to accelerate the collection process. - Maintain open communication and follow up effectively with the sales department regarding customer accounts on a timely basis. - Manage customers in the credit hold queue. - Maintain customer credit files. - Respond to requests for credit references. - Recommend changes in the credit policy to senior management. - Monitor the creditworthiness of accounts and review with management as required. - Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department. - Engage in daily huddles, as well as weekly and monthly meetings to discuss and resolve A/R related issues. - Participate in AR related projects such as Avalara and Bill Trust. - Meet defined department goals and activity metrics. - Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete. - Approve employee timecards at the end of each period, prior to supervisor deadline. - Work with employees to resolve errors (missing punches, adjustments, etc.). - Review and approve PTO requests. Qualifications - Preferred Qualifications: Key Performance Measures include Days Sales Outstanding (DSO), Electronic Billing % $, Electronic Payments % $, Bad Debt Write-off % $, Improvements Implemented. Company Description

Role Description Reporting to the AP/AR Manager, the Accounts Receivable Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts receivable team with replacements during vacations/workload peak; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts receivable; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

• Phone insurance companies for status on outstanding claims • Process and follow up on appeals to insurance companies • Phone patients for payment or payment arrangements on outstanding balances • Print and re-file claims as needed • Work correspondence daily • Answer incoming patient, insurance company and physician office telephone calls • Research/audit patient accounts for further payment or adjustments • Work Analyzer reports as assigned • Maintain basic proficiency with using spreadsheets • Work outstanding Accounts Receivable from Collector Queue with proficiency within 30-60 days employment • Meet productivity standards as set by the department. • Maintain accuracy rating of 90% or greater on audited accounts.

• Generate and distribute customer invoices accurately and timely • Apply cash receipts and reconcile payments to customer accounts • Monitor aging reports and follow up on overdue balances • Investigate and resolve billing discrepancies and payment issues • Maintain customer account records and update information as needed • Collaborate with internal teams to ensure accurate billing and collections processes • Support month-end close activities related to accounts receivable • Assist with audit requests and provide supporting documentation • Identify opportunities to improve AR processes and enhance efficiency