• Generate and distribute customer invoices accurately and timely • Apply cash receipts and reconcile payments to customer accounts • Monitor aging reports and follow up on overdue balances • Investigate and resolve billing discrepancies and payment issues • Maintain customer account records and update information as needed • Collaborate with internal teams to ensure accurate billing and collections processes • Support month-end close activities related to accounts receivable • Assist with audit requests and provide supporting documentation • Identify opportunities to improve AR processes and enhance efficiency

Role Description We are seeking a detail-oriented and proactive individual to join our team as a full-time Accounts Receivable Rep in our Rural Government Billing department! In this role, you'll play a key part in ensuring accurate billing and reimbursement processes while supporting our patients and internal teams. If you're passionate about problem-solving, compliance, and making a difference in healthcare finance, we encourage you to apply! - Full-time – 1.0 FTE (40 hours/week) - Monday – Friday, 8-hour shift between 7 AM - 5:30 PM (flexible start times based on team coverage and operational needs) - Department: Supporting Government Billing - Remote eligible after training (Training location flexible) - Must reside in WI, MN, or IA Qualifications - High school diploma or equivalent - 1 year of work experience, preferably in a medical facility, insurance company, or office setting - Strong communication and problem-solving skills - Familiarity with medical billing and third-party payor processes is a plus - Successful completion of core competency testing for Accounts Receivable Representatives after training Benefits - Starting pay of $19.05/hr + more for experience! - Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more - Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career Company Description Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.

Role Description The Account Support Specialist role involves providing essential support to the company's Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, record-keeping, and claims/invoice review. The position requires a detail-oriented individual with exceptional organizational skills to ensure the smooth running of the FBOP client base. Key Responsibilities - Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff. - Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status. - Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department. - Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis. - Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client. - Obtain and manage medical records from outside providers and provide timely information to the client. Qualifications - College degree or related experience. - 2 to 5 years of professional experience preferably in a medical or healthcare environment. - Outstanding interpersonal communication (verbal & written) and telecommunication skills. - Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals, and specialty physician providers. - Superior organizational skills required and must be able to aggressively utilize strong multi-tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar. - Computer proficiency with specific skills in MS Word, Excel, and PowerPoint. - Excellent attention to detail and comfortable working under tight timelines. Benefits - Comprehensive benefits including medical, dental, vision, paid time off, and 401k. - DailyPay, receive your money as you earn it! - Tuition Assistance and dependent Scholarships. - Employee Assistance Program (EAP) including free counseling and health coaching. - Company paid life insurance. - Tax-free Health Spending Accounts (HSA). - Wellness program featuring fitness memberships and product discounts. - Preferred banking partnership and discounted rates for home and auto loans. - *Eligibility for perks and benefits varies based on employee type and length of service.

• Proactively manage collections on outstanding invoices through phone and email outreach, working toward daily, weekly, and monthly collection targets. • Maintain concise, complete, and accurate collection notes and tags to enable management to report on collection performance and objectives. • Perform customer reconciliations and analysis relating to past due balances. • Foster strong relationships with internal teams to streamline communication and problem-solving. • Escalate internal and external inquiries through management meetings and email communication to ensure timely resolution. • Identify and suggest process improvements to enhance efficiency, optimize workflows, and maximize resources. • Perform other duties as assigned to support the finance team, including but not limited to cash application, customer invoicing, and MEC deliverables.