Role Description Reporting to the AP/AR Manager, the Accounts Receivable Team Lead is responsible for producing, maintaining, and analyzing all reports related to accounts receivables activities. This role supports month-end processes, customer creation, KPI tracking, Passthrough and milestone invoicing knowledge, deposits and collections. The Team Lead will also be responsible for conducting follow-ups with customers, requiring strong written and verbal communication skills. In addition, this position oversees the documentation and continuous updates of AR processes to ensure accuracy, compliance, and operational efficiency. - Prepare and maintain KPIs for various internal and external stakeholders; - Create customer profiles, including taxation information (as per province and or country of origin); - Ensure alignment between contract terms, billing, and collections; - Assign and prioritize Accounts Receivable Team’s workload, ensuring deadlines are consistently met; - Review team output for accuracy, completeness, and adherence to processes; - Collaborate with project financial analyst on project invoicing reconciliation to ensure that all amounts are invoiced and paid; - Coordinate transaction adjustments between AP/AR; - Support the Accounts receivable team with replacements during vacations/workload peak; - Assist and support the AR team in responding to customers, internal and external stakeholders’ inquiries; - Manage the Accounts Receivable team, including setting annual goals, monitoring performance, supporting development, managing leave requests, and assuring appropriate workload planning and coverage; - Oversee AR aging and ensure appropriate follow-up actions are taken to resolve outstanding payments; - Participate and support deposit reconciliations to ensure timely identification and resolution of discrepancies; - Provide leadership in continuous improvement initiatives within Accounts receivable; - Increase department productivity and accuracy by developing automated tools, reporting solutions, and best practice documentation. Qualifications - Minimum education of a college degree in a relevant field; - Bachelor of Business Administration, Accounting (B.A.A) an asset; - Minimum of five (5) years of relevant experience in Accounts receivable; - Prior experience in a supervising or lead role; - Strong analytical and problem-solving capacities; - Excellent written and oral communication skills in English; - Proficiency in ERP systems; - Strong proficiency in Microsoft Suite (Word, Excel, PowerPoint, Outlook); - Advanced knowledge and strong proficiency in Excel; - Ability to prioritize and manage multiple tasks at the same time. Benefits - Flexible work schedule; - Home-based position; - Ongoing learning and development. Company Description Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint. Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale. Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

• Phone insurance companies for status on outstanding claims • Process and follow up on appeals to insurance companies • Phone patients for payment or payment arrangements on outstanding balances • Print and re-file claims as needed • Work correspondence daily • Answer incoming patient, insurance company and physician office telephone calls • Research/audit patient accounts for further payment or adjustments • Work Analyzer reports as assigned • Maintain basic proficiency with using spreadsheets • Work outstanding Accounts Receivable from Collector Queue with proficiency within 30-60 days employment • Meet productivity standards as set by the department. • Maintain accuracy rating of 90% or greater on audited accounts.

• Generate and distribute customer invoices accurately and timely • Apply cash receipts and reconcile payments to customer accounts • Monitor aging reports and follow up on overdue balances • Investigate and resolve billing discrepancies and payment issues • Maintain customer account records and update information as needed • Collaborate with internal teams to ensure accurate billing and collections processes • Support month-end close activities related to accounts receivable • Assist with audit requests and provide supporting documentation • Identify opportunities to improve AR processes and enhance efficiency

Role Description We are seeking a detail-oriented and proactive individual to join our team as a full-time Accounts Receivable Rep in our Rural Government Billing department! In this role, you'll play a key part in ensuring accurate billing and reimbursement processes while supporting our patients and internal teams. If you're passionate about problem-solving, compliance, and making a difference in healthcare finance, we encourage you to apply! - Full-time – 1.0 FTE (40 hours/week) - Monday – Friday, 8-hour shift between 7 AM - 5:30 PM (flexible start times based on team coverage and operational needs) - Department: Supporting Government Billing - Remote eligible after training (Training location flexible) - Must reside in WI, MN, or IA Qualifications - High school diploma or equivalent - 1 year of work experience, preferably in a medical facility, insurance company, or office setting - Strong communication and problem-solving skills - Familiarity with medical billing and third-party payor processes is a plus - Successful completion of core competency testing for Accounts Receivable Representatives after training Benefits - Starting pay of $19.05/hr + more for experience! - Top-notch benefits: 401(k) with matching, paid time off, competitive health insurance, wellness programs to keep you and your family healthy, tuition reimbursement, and more - Career Growth/CDC - Growth opportunities and access to Emplify Health’s Career Development Center to help you navigate your career Company Description Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan's Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities.