Behind life-changing technologies, there is SONDA
Technical Documentation Analyst
Location
Brazil
Posted
6 days ago
Salary
0
Seniority
Senior
Job Description
Technical Documentation Analyst
SONDA
• Conduct interviews with technical experts and users to understand processes and systems. • Document processes, operational procedures and workflows. • Create manuals, guides, RunBooks and knowledge bases. • Produce training materials and user support resources. • Organize and standardize documents according to corporate standards. • Review content to ensure clarity, quality and textual accuracy. • Keep documentation up to date as systems and processes evolve. • Convert tacit knowledge into structured documentation. • Support knowledge management and continuous improvement initiatives. • Use collaborative tools to organize and maintain documentation.
Job Requirements
- Pursuing a bachelor's degree.
- Excellent written communication skills.
- Strong reading comprehension.
- Comfortable conducting user interviews and understanding processes.
- Organized and detail-oriented.
- Microsoft Office Suite (advanced level).
- Intermediate to advanced English.
- Knowledge of Jira.
- Knowledge of Confluence.
- Experience with technical documentation, process documentation or knowledge management.
- Experience in AMS (Application Management Services), Service Desk or technology environments.
Benefits
- Flexible working arrangements to support a healthy work-life balance.
- Professional development and continuous skills growth aligned with your interests.
- A collaborative, diverse and innovative environment that encourages teamwork.
- SONDA Academy: a learning platform designed to maximize your professional development.
- SONDA Wellness: a program that supports your work-life balance by promoting initiatives focused on your physical, mental and social well-being.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
• Performs a wide range of duties related to the review of collateral for residential mortgages • Renders a collateral analysis and subsequent clearing conditions • Proactive in communicating the decision to the Loan Originator, Credit Underwriter, Processor
Litigation Technology Analyst
Husch BlackwellHusch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. Please include a cover letter and resume when applying. EOE/Minority/Female/Disabled/Vet. Principal Applicants Only. #LI-Remote #LI-JE1
• Work with Litigation Technology Case Managers to develop technology solutions to ensure client expectations are met and exceeded. • Assist Litigation Technology Case Managers with technical aspects of the overall planning and management of litigation/discovery projects. • These projects include, but are not limited to: database creation and maintenance, processing of electronic discovery, data conversion/formatting, loading of various data types into document databases, preparing data for case team review, troubleshooting software issues, troubleshooting data received from outside sources and exports from internal databases, verifying data integrity, updating project tracking logs and complying with established standards for quality control and application use. • Use of critical thinking and troubleshooting abilities to formulate cost effective solutions for time sensitive matters. • Travel required as needed. • Perform iPhone collections. • Other duties as assigned.
• Serve as the primary functional SME for Workday Benefits , supporting configuration, maintenance, and optimization of benefit plans and related processes. • Lead and support annual Open Enrollment activities, including requirements gathering, configuration, end-to-end testing, validation, production deployment, and post-go-live support. • Configure and maintain benefit plans, eligibility rules, enrollment events, evidence of insurability (EOI), benefit business processes, and life event processing. • Partner with HR, Payroll, and third-party benefit vendors to troubleshoot issues, validate integrations, and ensure accurate benefits administration. • Analyze business requirements and translate them into scalable Workday functional solutions while following HRIS best practices. • Configure, maintain, and optimize Workday Business Process Framework , including business process definitions, routing, approval workflows, notifications, condition rules, and security policies to support HR operations. • Create and maintain Calculated Fields to support reporting, integrations, eligibility rules, condition logic, and business process configurations. • Design, develop, and maintain Workday Reports using Report Writer, including advanced, matrix, and composite reports to support HR, Benefits, Payroll, Compliance, and business stakeholders. • Develop custom reports and dashboards by leveraging calculated fields, prompts, filters, and data sources to meet business reporting needs. • Support Workday releases by evaluating new features, performing impact assessments, regression testing, and recommending process improvements. • Execute functional testing, regression testing, and User Acceptance Testing (UAT) for new configurations, enhancements, and Workday updates. • Investigate and resolve production support issues, perform root cause analysis, and collaborate with cross-functional teams to implement sustainable solutions. • Assist with security reviews and validate role-based access to ensure compliance with organizational policies. • Document functional designs, configuration changes, testing results, and standard operating procedures to support knowledge management and audit readiness. • Provide functional support across other Workday modules such as Core HCM, Absence, Compensation, Time Tracking, Payroll, and Recruiting , with the ability to troubleshoot cross-functional business processes and system impacts. • Collaborate with HR, IT, Payroll, and business stakeholders to identify opportunities for process automation, system optimization, and continuous improvement.
Bioinformatics Analyst I
Theiagen GenomicsInnovative implementation of cloud computing solutions for food safety and infectious disease surveillance.
• Assist in providing analytical support for external partners, overseeing activities to support genomic investigations (e.g., pathogen outbreaks), to ensure timely and effective solutions that address partner needs. • Assist in the development and delivery of Theiagen training workshops, supporting all aspects from material preparation to logistics and communication with external partners. • Contribute informed perspective to development initiatives, including experimental design to validate development work, conducting literature reviews, and thoroughly testing solutions. • Ensure adherence to, and continuous improvement of, internal training and analytical support practices. • Regularly communicate with their Public Health Team Lead to summarize critical information, ensuring alignment on project statuses, challenges, and milestones for informed decision-making. • Seek mentorship from senior team members to develop skills and knowledge, while contributing to a culture of learning and technical excellence within the team. • Perform other duties as assigned.




