• Lead enterprise IT sourcing and software procurement as a Senior Manager, IT Procurement • Manage the largest and most complex software renewals, strategic sourcing initiatives, and IT procurement governance • Drive measurable savings and operate independently without the need for daily oversight • Collaborate with IT in the establishment of a Software Steering Committee to vet new suppliers • Manage the strategic supplier software renewal cycle using a 12 month time fence • Ensure critical software provider contracts are sourced, negotiated and implemented • Partner with key stakeholders in ensuring supplier performance standards are met • Analyze business requirements by partnering with stakeholders to develop solutions for IT needs • Create Short and Long Term Commodity strategy • Mentor Procurement team members in areas of RFx creation, contract review, negotiations, and Procurement Best Practices

• Own identity and access management across core enterprise platforms, including Okta and Google Workspace, administering user lifecycle management, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and role-based access controls. • Lead endpoint management for company devices, primarily macOS systems managed through Jamf, developing secure endpoint baselines, software deployment workflows, and lifecycle management processes. • Design and build automation using APIs and scripting languages such as Python, Bash, or PowerShell to streamline IT operations, eliminate repetitive tasks, and improve operational efficiency. • Administer and support business-critical SaaS applications and collaboration platforms, ensuring secure, reliable, and scalable services that enable employees to work effectively. • Partner closely with Security to support access reviews, vulnerability remediation, asset management, and compliance initiatives across frameworks including FedRAMP, SOC 2, ISO 27001, and CMMC. • Serve as the senior escalation point for complex employee technology issues, major incidents, and advanced troubleshooting across identity, endpoint, and SaaS platforms. • Continuously improve IT operations through process optimization, documentation, self-service capabilities, and scalable infrastructure that supports company growth. • Collaborate across Engineering, Security, and People Operations to ensure internal technology solutions align with business needs while maintaining a secure and exceptional employee experience.

• Responsible for answering inbound and outbound contacts • Document the contact details within the ticketing system(s) • Provide customers with timely and accurate responses • Assist customers in troubleshooting and resolving problems • Interface well with customers at various levels of seniority • Serve as the initial point of contact for troubleshooting hardware/software issues • Address support requests received over the phone, chat, or email and/or web-based systems • Properly diagnose issues and route unresolved issues to the next level of support • Perform account password administration and process new user account requests • Monitor customer problems to ensure prompt service/resolution is provided • Remain on queue and available to assist end users during specified shift

• Supporting both our clients and internal teams • Client onboarding and account access management • Technical support and process improvement • Assisting internal IT operations and automation projects • Communicating clearly and professionally with clients