This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is a full-time remote role for an Employee Benefits Account Manager. The responsibilities include managing employee benefits accounts, building strong relationships with clients, serving as a point of contact for benefit inquiries, and handling day-to-day operations related to employee benefits programs. The role also involves providing expert guidance on benefit offerings, coordinating with insurance carriers, ensuring timely delivery of services, and maintaining compliance with industry standards and regulations. Effective communication and attention to detail are critical in this role. - Ensures all aspects of quoting, proposal preparation and enrollment process are completed timely and accurately. - Able to develop and maintain a great working relationship with clients and insurance companies while servicing all aspects of the accounts during the year. - Presents the renewal proposal to the client; coordinates all aspects of open and ongoing enrollment including paperwork, online enrollment portal, and conducting open enrollment meetings for clients’ employees as needed (may include public speaking). - Provides ongoing customer service to employer, employees and covered dependents, including assistance with enrollment, coverages, claims, and any other issues that may arise. Qualifications - Strong account management and client relationship skills - Expertise in benefits administration, compliance, and industry best practices - Effective communication and interpersonal skills to liaise with clients and team members - Excellent organizational, multitasking, and problem-solving abilities - Familiarity with benefit systems and proficiency in relevant software applications - Proven ability to work independently while meeting deadlines in a remote environment - Experience in employee benefits is a MUST Requirements - Market new and renewal business accounts - Use excel software to prepare exhibits - Attend open enrollment meetings and prepare video recorded benefit offerings - Prepare presentations for advisor's appointments with clients Company Description

• Selling to named account(s), addition of a new customer is typically rare and usually subject to review process. • Include key accounts within a single business group/ P&L • Utilizes in-depth knowledge of own and others sales territory, product lines, markets, sales processes or customer groups and uses analytical thinking and commercial experience to execute policy/strategy. • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market • Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers. • Ability to prioritize information for decision making. • Uses technical experience and analytical thinking. • Acts as a resource for colleagues with less experience. • May lead small projects with low risks and resource requirements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GoTab is seeking a relationship-driven Account Manager to own customer success post–30 days, focusing on retention, growth, and long-term value realization. In this role, you will manage an ongoing book of business, serving as the strategic partner to GoTab customers after onboarding is complete. You will be responsible for regular check-ins, account reviews, upsell opportunities, and ensuring customers continue to see value from GoTab’s platform. If you enjoy building long-term relationships, driving revenue through trust and value, and helping customers grow alongside a product, this role is for you. - Ongoing Account Ownership & Relationship Management (60%) - Serve as the primary point of contact for customers after the initial 30-day onboarding period. - Collaborate closely with Onboarding Managers to ensure smooth transition post go-live. - Build and maintain strong, long-term relationships with restaurant and venue partners. - Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling. - Retention, Growth & Revenue Responsibility (20%) - Own customer retention and renewal outcomes within your portfolio. - Identify and execute upsell and expansion opportunities, including new features, products, or additional locations. - Partner with Sales and Leadership on expansion strategy and contract changes. - Monitor account health signals and proactively address risks to prevent churn. - Account Reviews & Customer Engagement (10%) - Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate). - Review performance metrics, product usage, and customer goals to ensure alignment and continued value. - Help customers adopt new GoTab features, integrations, and enhancements. - Cross-Functional Collaboration & Advocacy (10%) - Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience. - Advocate for customer needs internally, providing feedback that informs product roadmap and prioritization. - Maintain accurate account notes, activity tracking, and forecasting. Qualifications - Strong experience in account management, customer success, or relationship management roles. - Proven ability to manage a book of business and drive retention and expansion revenue. - Excellent communication, negotiation, and relationship-building skills. - Ability to understand customer goals and align product value accordingly. - Organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment. - Restaurant or hospitality experience preferred. - Bachelor’s degree preferred OR 4+ years of relevant experience. - Willingness to travel for customer meetings and go-live onsite support. Benefits - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays Company Description GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.

• Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer. • Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. • Serve as senior liaison to cross functional leaders within strategic retail partners. • Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long term renewals. • Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. • Lead joint business planning and deliver data driven quarterly business reviews. • Manage complex escalations with urgency and professionalism. • Collaborate closely with marketing, analytics, legal and regulatory teams including law enforcement partnerships. • Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. • Manage account level forecasting and financial performance. • Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long-term strategy.