GoTab

• Own the full sales cycle from prospecting to close within the mid-market segment • Build and manage a strong pipeline through both inbound and outbound efforts • Clearly articulate and demonstrate the value of GoTab’s platform to multi-unit operators • Navigate complex sales cycles with multiple stakeholders and decision-makers • Consistently meet and exceed revenue targets • Maintain accurate pipeline and forecasting in CRM • Collaborate cross-functionally with marketing, partnerships, and customer success

About the role GoTab is looking for a self-motivated, tech-savvy, and fun-spirited Account Executive to join our team. GoTab is creating the next generation dining experiences with app-less mobile ordering, payments, and revenue management for the hospitality industry. If you’re looking for a creative, hard-working, and collaborative team - look no further! As an Account Executive, you will work in an exciting, fast-paced environment for a dynamic, growth company. You will help introduce hospitality operators to GoTab’s products, proactively prospecting and bringing in your own sales leads. You will demonstrate the products, discuss value for operators, negotiate deal economics and close business. Your days are spent prospecting and talking to enterprise hospitality operators. You will drive our growth by acquiring multi-unit or growth concepts in your assigned territory and nurture these accounts into the full suite of GoTab products. Please note the base salary range for this role is $50,000-$65,000. This role is expected to earn the majority of earnings via earned commission. Responsibilities - Achieve sales goals and close business - Follow up on supplied leads and develop your own prospects and pipeline - Clearly articulate the differentiated value of GoTab technology to prospects - Build a substantial pipeline and manage the sales process from prospecting to close - Utilize GoTab’s CRM to document your sales pipeline and activities - Work in a fast-paced environment with minimal supervision. Self-Reliant (remote role) Skills & Requirements - Achieved sales goals in previous sales roles - Ability to manage a long-term pipeline while generating near-term wins - Closing business, with an experience in commercial negotiation - Background in hospitality with a deep understanding of requirements of large and multi-unit operators and/or two or more years experience in a sales role - Technologically savvy, confident in speaking with C-Level contacts - Clear and concise written and verbal communications - Excellent organization and time management skills - Required - BA/BS degree What We Offer - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.

• Full-Cycle Sales Ownership - Manage the complete sales process from initial discovery calls through contract signature and client onboarding • Relationship Building & Networking - Leverage your restaurant industry connections and actively build new relationships with restaurant operators, GMs, and ownership groups • Consultative Discovery - Conduct thorough discovery calls to understand operational pain points and position opsi as the solution to real business challenges • Product Education - Articulate the value of opsi's platform to restaurant professionals, demonstrating how our technology solves their specific operational challenges • Pipeline Management - Maintain and grow a healthy sales pipeline, consistently meeting monthly sales targets and client acquisition goals • Market Intelligence - Provide feedback to product and operations teams based on prospect conversations and competitive landscape insights

• Deliver fast, accurate technical and operational support to operators, staff, and end-users. • Become a product expert and help troubleshoot real-time issues. • Ensure customers receive clear and confident guidance—especially during nights and weekends. • Provide immediate technical and operational support via phone and chat. • Share customer feedback to help improve product usability and performance. • Troubleshoot hardware, software, network, and mobile OS issues.

• Serve as the primary point of contact for customers after the initial 30-day onboarding period. • Collaborate closely with Onboarding Managers to ensure smooth transition post go-live. • Build and maintain strong, long-term relationships with restaurant and venue partners. • Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling. • Own customer retention and renewal outcomes within your portfolio. • Identify and execute upsell and expansion opportunities, including new features, products, or additional locations. • Partner with Sales and Leadership on expansion strategy and contract changes. • Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate). • Review performance metrics, product usage, and customer goals to ensure alignment and continued value. • Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience.

About the role As a GoTab Integrations Engineer, you’ll help drive revenue and partner success by architecting and guiding integrations on GoTab’s open APIs from discovery and solution design to launch and optimization. You’ll serve as a technical point of contact for external teams, turning business requirements into clear API patterns and reference implementations. You’ll also help shape our platform itself providing product feedback, influencing API design, and (if you’re inclined) contributing code to the next generation of GoTab APIs.This is your chance to: - Design and guide real partner integrations: map requirements to GoTab API endpoints, auth models, webhooks, and data flows and see them through from sandbox to production. - Build the stuff partners rely on: Postman collections, API specs, sample apps (Node/TypeScript), and reference webhooks that demonstrate best practices. - Explain the tricky bits clearly: rate limits, idempotency, retries, pagination, and schema nuances so devs leave confident instead of confused. - Debug like a pro across boundaries: inspect logs/traces, reproduce payloads, and help isolate issues in partner code, our SDKs, or APIs. Skills & Requirements Must-Haves: - A CS degree or equivalent knowledge you earned building cool things - Understanding of async JavaScript (ES6+), Node.js, HTML5, CSS3 - Solid grasp of REST and GraphQL APIs - Excellent communication skills (making complicated concepts simple) - Curiosity, hustle, and a love for learning Bonus Points: - Experience with MarkoJS (our go-to framework) - PostgreSQL prowess - Linux command-line confidence - Hospitality/restaurant industry experience (you’ll speak our customers' language!) What We Offer - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.

• Ensure robust performance of existing integrations and core platform functionality • Lead new partner integration projects with strategic guidance from our Principal Engineer • Build and maintain features across our Ionic/SolidJS + Express/Node frontend and backend systems • Contribute to a clean, maintainable codebase as we scale our development team • Develop features that solve real operational challenges faced by restaurant professionals • Help establish culture as we grow our engineering team • Work closely with product and leadership teams to deliver impactful solutions

About the role As a Deployment Tech - Onboarding, you will be responsible for understanding the technical environment of customer sites during the onboarding process and formulating the appropriate deployment solutions given the known requirements, constraints and expected outcomes. You will be a consultant whose recommendations must be based on a desire to deliver the best possible outcome for customers. You will identify and assemble the hardware and software components required for a successful installation, and configure GoTab point of sale hardware, routers, printers, network equipment and other peripherals required to fulfill the proposed technical solution. You will also assist with logistics and fulfillment of GoTab hardware to customers.You will primarily provide remote installation support for customers who will be deploying GoTab hardware within their properties. You will execute on-site deployments at customer locations around the country. Travel is a part of the job requirement. Responsibilities Technical Support & Product Expertise (50%) - Serve as a primary technical resource for onboarding and active/live customers, resolving issues related to connectivity, hardware configuration, performance, and system behavior. - Provide real-time troubleshooting for GoTab operators via phone, video, chat, and email. - Diagnose and resolve issues related to networking, routing, printers, peripherals, POS hardware, and Android devices. - Walk customers through solutions in a clear, confident, and supportive manner, ensuring minimal downtime and a positive guest-facing experience. - Escalate complex issues to engineering teams with detailed diagnostic information. - Maintain deep product expertise to guide customers through feature use, system behavior, best practices, and optimization opportunities. - Identify recurring technical issues and contribute to product and process improvements. - Support both planned launches and real-time operational support for high-volume restaurants, breweries, music venues, and event spaces. Technical Deployment & Installation (30%) - Lead technical onboarding for new GoTab customers, ensuring a smooth transition from setup to go-live. - Understand each customer’s technical environment—networking, hardware, POS infrastructure, and constraints—to determine the correct deployment plan. - Configure GoTab hardware, printers, routers, Android devices, and network equipment for installation. - Assist with hardware logistics, including shipping, receiving, and preparing equipment at GoTab’s Arlington, VA headquarters. - Conduct remote deployment sessions and occasional on-site installations across the U.S. and Canada - Document technical recommendations based on best practices and customer requirements. Customer Onboarding, Training & Relationship Support (20%) - Support new customers during onboarding, guiding them through system configuration, staff training, and launch readiness. - Maintain ongoing communication with live customers to ensure they are fully supported before, during, and after launch. - Help customers adopt new features, integrations, and product enhancements. - Collaborate with Customer Success, Product, Engineering, and Operations to ensure a consistent, responsive customer experience. - Provide customer feedback insights that drive improvements in usability, performance, and product direction. - Coordinate with Deployment and Customer Success leadership to develop and maintain internal and external documentation for all hardware and deployment related areas. Skills & Requirements Technical Skills - Strong understanding of IP networking (wired and wireless). - Familiarity with Linux environments, command line utilities, and remote connection tools (SSH/SFTP). - Experience with IoT or low-power computing devices (Raspberry Pi, Arduino, etc.) is a plus. - Experience sideloading Android applications and working with POS hardware. - Familiarity with mainstream POS systems (Micros, Aloha, Toast, Simphony, etc.) is highly valuable. - Ability to troubleshoot under pressure in fast-paced hospitality environments. - Strong technical diagnostic, problem-solving, and structured troubleshooting skills. Customer-Facing Skills - Excellent verbal and written communication skills. - Ability to explain technical concepts to non-technical operators clearly and calmly. - Strong organization, time management, and ability to prioritize multiple support cases. - Comfortable supporting customers remotely and on-site. - Demonstrated ability to work effectively in a fast-paced, entrepreneurial environment. Additional Requirements - Ability to lift and handle POS hardware (up to 25 lbs). - Ability to stand up to 8 hours during on-site work. - Ability to travel as needed (plane, train, car) - Proactive, curious, and committed to delivering exceptional customer experiences What We Offer - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GoTab is looking for a self-motivated, tech-savvy, and fun-spirited Account Executive to join our team. GoTab is creating the next generation dining experiences with app-less mobile ordering, payments, and revenue management for the hospitality industry. As an Account Executive, you will work in an exciting, fast-paced environment for a dynamic, growth company. You will help introduce hospitality operators to GoTab’s products, proactively prospecting and bringing in your own sales leads. You will demonstrate the products, discuss value for operators, negotiate deal economics and close business. - Achieve sales goals and close business - Follow up on supplied leads and develop your own prospects and pipeline - Clearly articulate the differentiated value of GoTab technology to prospects - Build a substantial pipeline and manage the sales process from prospecting to close - Utilize GoTab’s CRM to document your sales pipeline and activities - Work in a fast-paced environment with minimal supervision. Self-Reliant (remote role) Qualifications - Achieved sales goals in previous sales roles - Ability to manage a long-term pipeline while generating near-term wins - Closing business, with an experience in commercial negotiation - Background in hospitality with a deep understanding of requirements of large and multi-unit operators and/or two or more years experience in a sales role - Technologically savvy, confident in speaking with C-Level contacts - Clear and concise written and verbal communications - Excellent organization and time management skills - Required - BA/BS degree Benefits - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays EEO GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GoTab is seeking a relationship-driven Account Manager to own customer success post–30 days, focusing on retention, growth, and long-term value realization. In this role, you will manage an ongoing book of business, serving as the strategic partner to GoTab customers after onboarding is complete. You will be responsible for regular check-ins, account reviews, upsell opportunities, and ensuring customers continue to see value from GoTab’s platform. If you enjoy building long-term relationships, driving revenue through trust and value, and helping customers grow alongside a product, this role is for you. - Ongoing Account Ownership & Relationship Management (60%) - Serve as the primary point of contact for customers after the initial 30-day onboarding period. - Collaborate closely with Onboarding Managers to ensure smooth transition post go-live. - Build and maintain strong, long-term relationships with restaurant and venue partners. - Act as a trusted advisor, helping customers optimize their use of GoTab over time through feature and product adoption and upselling. - Retention, Growth & Revenue Responsibility (20%) - Own customer retention and renewal outcomes within your portfolio. - Identify and execute upsell and expansion opportunities, including new features, products, or additional locations. - Partner with Sales and Leadership on expansion strategy and contract changes. - Monitor account health signals and proactively address risks to prevent churn. - Account Reviews & Customer Engagement (10%) - Conduct regular check-ins and structured account reviews (monthly/quarterly as appropriate). - Review performance metrics, product usage, and customer goals to ensure alignment and continued value. - Help customers adopt new GoTab features, integrations, and enhancements. - Cross-Functional Collaboration & Advocacy (10%) - Partner with Support, Product, and Operations to resolve ongoing issues and improve the customer experience. - Advocate for customer needs internally, providing feedback that informs product roadmap and prioritization. - Maintain accurate account notes, activity tracking, and forecasting. Qualifications - Strong experience in account management, customer success, or relationship management roles. - Proven ability to manage a book of business and drive retention and expansion revenue. - Excellent communication, negotiation, and relationship-building skills. - Ability to understand customer goals and align product value accordingly. - Organized, self-motivated, and comfortable working in a fast-paced, entrepreneurial environment. - Restaurant or hospitality experience preferred. - Bachelor’s degree preferred OR 4+ years of relevant experience. - Willingness to travel for customer meetings and go-live onsite support. Benefits - Medical, Dental, & Vision insurance - 401k with an employer match - Generous PTO & Holidays Company Description GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity. As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.