• Develop and execute comprehensive account strategies that strengthen relationships, drive long term value, and deepen ecoATM’s integration within each retailer. • Partner with retail stakeholders and internal analytics teams to identify new store locations for kiosk installations. • Serve as senior liaison to cross functional leaders within strategic retail partners. • Drive profitable growth across assigned accounts by identifying new opportunities, optimizing underperforming locations, and ensuring consistent value delivery that supports long term renewals. • Expertly access, analyze, and interpret data to identify trends, uncover risks, and surface growth opportunities. • Lead joint business planning and deliver data driven quarterly business reviews. • Manage complex escalations with urgency and professionalism. • Collaborate closely with marketing, analytics, legal and regulatory teams including law enforcement partnerships. • Work with marketing teams to increase kiosk visibility and drive incremental foot traffic within partner locations. • Manage account level forecasting and financial performance. • Serve as the voice of the retailer within ecoATM, ensuring feedback informs product innovation, operational improvements, and long-term strategy.

• Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind. • Build and maintain strong relationships with institutional leadership — including IR Directors, Chief Data Officers, Provosts, and Presidents — grounded in trust, responsiveness, and deep understanding of each partner's context and goals. • Conduct regular check-ins and relationship health reviews to stay ahead of any concerns before they become problems. • Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks. • Develop a clear understanding of each institution's evolving needs and ensure DataKind's offerings continue to deliver meaningful value. • Partner with internal stakeholders to make the case for renewal and document partnership outcomes that support it. • Coordinate with DataKind's implementation and product teams to ensure smooth onboarding for new partners, acting as the institutional advocate throughout. • Translate partner needs and feedback into clear briefs for internal teams. • Help institutions understand what's available to them, connect them to resources, and remove barriers to adoption — without necessarily being the one solving technical problems directly. • Facilitate Learning Circles and cohort activities among lighthouse institutions, creating opportunities for peer connection and shared problem-solving. • Coordinate cross-institutional knowledge sharing and help surface best practices that can inform broader sector adoption. • Serve as the voice of your partners internally. Synthesize themes across accounts and bring structured feedback to Product and Engineering on institutional needs, usability issues, and opportunities for improvement. • Contribute to the development of scalable account management processes and playbooks as DataKind grows.

• The Accounts Receivable Senior Representative is responsible for all aspects of follow-up activity, to include taking appropriate steps to resolve accounts timely. • Effectively follow-up on claim submission and remittance review for insurance collections. • Create and pursue disputed balances from both government and non-government entities. • Participate and assist in special projects as well as provide A/R support to the team. • Assist new or existing staff with training or techniques to increase production and quality as well as provide A/R support for the team members that may be absent or backlogged.

• Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives. • Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality. • Own and manage the full relationship with assigned key accounts. • Serve as the primary point of contact and trusted advisor to retail partners. • Lead business reviews, client meetings, and executive presentations. • Forecast sales performance and provide regular reporting to the Head of Residential Sales. • Manage marketing spend to maximize ROI and drive sell-through. • Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance. • Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations. • Represent Ooma at trade shows and industry events. • Travel regularly to meet with key accounts and strengthen face-to-face partnerships.