• Interface with end-users, key stakeholders to gather systems requirements for Service Portal/HRSD • Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic • Configuring integrations between ServiceNow via REST/SOAP web and other applications • Strong experience with ITSM, Service Portal & B2B Integrations and can guide customers through understanding technical solutions to their business requirements • Interact with technical SMEs to get necessary environment information to support your service map and event work • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of the resulting maps, impact rules and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

• Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria. • Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas.

Title: NCI Surveyor Location: SD Home Based, Remote, SD, US Job Description: Best People, Best Solutions, Best Results Qlarant is seeking detail-oriented, professional Surveyors for this role to conduct National Core Indicators (NCI) surveys with people receiving services through South Dakota’s HCBS waivers. These Surveyors should be located in or near Sioux Falls, Rapid City, Pierre, Aberdeen or Brookings/Huron South Dakota. Surveyors will be responsible for conducting both NCI- Intellectual and Developmental Disabilities (NCI-IDD) and NCI- Aging and Disabilities (NCI-AD). Surveyors play a key role in gathering person-centered data that support statewide quality improvement and helps support the state of South Dakota in understanding from the personal perspective if services meet the needs, preferences, and experiences of participants. Responsibilities - Conduct in-person, telephonic, and virtual NCI surveys with people using HCBS services in South Dakota. - Follow all NCI and Qlarant protocols to ensure accuracy, consistency, and confidentiality. - Schedule and complete assigned surveys within designated timeframes. - Engage respectfully with participants, using active listening, and clear communication - Document responses accurately and enter data into the required electronic survey platform. - Maintain participant privacy and comply with HIPAA and all applicable state and federal requirements. - Report any concerns, inconsistencies, or required follow‑ups to the Qlarant project team. - Attend required training sessions and quality assurance meetings. - Travel within assigned regions of South Dakota as needed. Qualifications - Bachelor degree with at least one year of experience working with older adults or people with disabilities or, Associate degree with at least two years experience working with older adults or people with disabilities - Experience working with older adults and people with disabilities including intellectual or developmental disabilities. - Strong interpersonal communication skills and the ability to build rapport with diverse individuals. - High attention to detail and commitment to data accuracy. - Ability to work independently, manage schedules, and meet deadlines. - Reliable transportation for conducting in‑person surveys across the state (as applicable). - Comfortable using laptops to record survey responses. - Surveyors will be required to submit to background screening. - Surveyors must live in or around the following cities: Sioux Falls, Rapid City, Pierre, Aberdeen, Brookings/Huron Working Conditions - Field‑based role with travel within South Dakota (as applicable). - Flexible hours based on survey scheduling and participant availability. - May involve interviewing people at home, community settings, provider locations, or in a virtual or other remote environment.

• Develop ServiceNow OMT solutions based on the Cornerstone Porting Solution to support platform functionality and business requirements • Integrate ServiceNow applications with external systems such as Salesforce and Requestflow to enable seamless data and process flow • Collaborate with internal teams to implement system enhancements and ensure alignment with project objectives • Execute development tasks within an agile delivery framework to support iterative releases and continuous improvement • Troubleshoot and resolve integration and development issues to maintain system stability and performance