Role Description This role is contingent upon a contract award. As an Associate ServiceNow Developer, you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices. - Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status. Qualifications - 6 months or more experience implementing ServiceNow solutions - ServiceNow mainline certification with preference for ServiceNow Certified System Administrator - Must have an active Secret Security Clearance - Must reside in the United States, be authorized to work in the United States, and perform all work within the United States. Requirements - Hands-on experience (> 480 hours each) configuring or building 1-3 ServiceNow applications - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong technical skills, including scripting, workflow configuration, and business rule development - Detail-oriented tendencies with excellent problem-solving and analytical abilities - The ability to work effectively in a team-oriented, collaborative environment - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally Benefits - Pay Range: $67,355.00 - $138,549.00 based on full-time employment - Consideration for employment for qualified applicants with arrest and conviction records - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs

• Facilitate requirements elicitation and refinement sessions with business and technical stakeholders • Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation • Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement • Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes • Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing • Maintain backlog items and supporting documentation in Agile tracking tools • Assist with stakeholder coordination, release planning, validation, and readiness activities • Support reporting, metrics, and process documentation as needed • Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams • Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

Role Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with primary focus on a federal program. This role is responsible for helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment. The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to validate requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies. Job Location: - Remote work is authorized. - Must support US Eastern time zone working hours. - Preference to candidates who live in the Washington DC metro area. - If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. Qualifications - Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract. - Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. - 3+ years of experience in software testing, QA, or test engineering. - 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms. - 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies. Requirements - Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions. - Design, maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF). - Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations. - Validate enhancements, bug fixes, and release changes across development, test, and production environments. - Track defects, support triage, and verify fixes through resolution using ServiceNow Agile Development, Jira, or similar tools. - Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes. - Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations. - Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools. - Support release readiness, test evidence collection, and UAT coordination. - Verify configurations and updates align with security and compliance expectations. Benefits - We will consider for employment qualified applicants with arrest and conviction records. - Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. - To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. - All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Pay Range: The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.

Role Description The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including: - Resource management - Deliverables development - Project planning and executions - Adherence to contract attributes and costing - Customer interaction - Other key aspects of solution based managed services This role supports consulting revenues ranging between $5M and $10M annually. Qualifications - ServiceNow Certified System Administrator required - ServiceNow Certified Implementation Specialist required - Certified Master Architect or Certified Technical Architect preferred - ITIL foundations certification preferred - BA or BS degree in a related field, MS preferred - Minimum 10 years ServiceNow configuration and development experience - Practical, hands-on experience with various versions of the ServiceNow platform is a must - Strong Implementation experience on all core modules of the IT Service management product - Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, HAMPro, FSM, CSM, HRSD, SPM and IRM - Experience with NOW Assist AI development and configuration - Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered - CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports - Service Mapping experience is also a plus - ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID, Digest Authentication, ODBC, Data Export, CTI - Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web Services - Proposal and/or Statement of Work development experience - Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions - Proven ITSM product/solution development management experience - Work experience in professional services and consulting Requirements - Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams - Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget - Work with team leads on resource planning to staff approved projects with resources from the team - Provide input to technical resources sourcing strategies - Build resource plans that ensure development teams are staffed with skill sets required to deliver new services - Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required - Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities - Effectively lead teams providing appropriate direction and developmental feedback - Provide appropriate cost and resource estimates for all applicable phases of planned projects - Provide input to practice methodologies, standards and leading practices - Drive the practice methodologies, standards and leading practices downwards through the organization - Monitor and manage adherence to methodologies and standards to ensure activities are occurring as planned - Provide sales support in solution phases of sales engagement life cycle - Provide project level of effort and cost estimation Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Hanover, MD. Pay and Benefits The pay range for this position is $148200.00 - $222400.00/yr. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 29, 2026.