• Diseñar las soluciones de ServiceNow utilizando las mejores prácticas de la industria. • Asesorar, diseñar y configurar soluciones de integración entre ServiceNow y otras herramientas.

Title: NCI Surveyor Location: SD Home Based, Remote, SD, US Job Description: Best People, Best Solutions, Best Results Qlarant is seeking detail-oriented, professional Surveyors for this role to conduct National Core Indicators (NCI) surveys with people receiving services through South Dakota’s HCBS waivers. These Surveyors should be located in or near Sioux Falls, Rapid City, Pierre, Aberdeen or Brookings/Huron South Dakota. Surveyors will be responsible for conducting both NCI- Intellectual and Developmental Disabilities (NCI-IDD) and NCI- Aging and Disabilities (NCI-AD). Surveyors play a key role in gathering person-centered data that support statewide quality improvement and helps support the state of South Dakota in understanding from the personal perspective if services meet the needs, preferences, and experiences of participants. Responsibilities - Conduct in-person, telephonic, and virtual NCI surveys with people using HCBS services in South Dakota. - Follow all NCI and Qlarant protocols to ensure accuracy, consistency, and confidentiality. - Schedule and complete assigned surveys within designated timeframes. - Engage respectfully with participants, using active listening, and clear communication - Document responses accurately and enter data into the required electronic survey platform. - Maintain participant privacy and comply with HIPAA and all applicable state and federal requirements. - Report any concerns, inconsistencies, or required follow‑ups to the Qlarant project team. - Attend required training sessions and quality assurance meetings. - Travel within assigned regions of South Dakota as needed. Qualifications - Bachelor degree with at least one year of experience working with older adults or people with disabilities or, Associate degree with at least two years experience working with older adults or people with disabilities - Experience working with older adults and people with disabilities including intellectual or developmental disabilities. - Strong interpersonal communication skills and the ability to build rapport with diverse individuals. - High attention to detail and commitment to data accuracy. - Ability to work independently, manage schedules, and meet deadlines. - Reliable transportation for conducting in‑person surveys across the state (as applicable). - Comfortable using laptops to record survey responses. - Surveyors will be required to submit to background screening. - Surveyors must live in or around the following cities: Sioux Falls, Rapid City, Pierre, Aberdeen, Brookings/Huron Working Conditions - Field‑based role with travel within South Dakota (as applicable). - Flexible hours based on survey scheduling and participant availability. - May involve interviewing people at home, community settings, provider locations, or in a virtual or other remote environment.

• Develop ServiceNow OMT solutions based on the Cornerstone Porting Solution to support platform functionality and business requirements • Integrate ServiceNow applications with external systems such as Salesforce and Requestflow to enable seamless data and process flow • Collaborate with internal teams to implement system enhancements and ensure alignment with project objectives • Execute development tasks within an agile delivery framework to support iterative releases and continuous improvement • Troubleshoot and resolve integration and development issues to maintain system stability and performance

Role Description This role is contingent upon a contract award. As an Associate ServiceNow Developer, you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements, and meet industry best practices. - Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status. Qualifications - 6 months or more experience implementing ServiceNow solutions - ServiceNow mainline certification with preference for ServiceNow Certified System Administrator - Must have an active Secret Security Clearance - Must reside in the United States, be authorized to work in the United States, and perform all work within the United States. Requirements - Hands-on experience (> 480 hours each) configuring or building 1-3 ServiceNow applications - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong technical skills, including scripting, workflow configuration, and business rule development - Detail-oriented tendencies with excellent problem-solving and analytical abilities - The ability to work effectively in a team-oriented, collaborative environment - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally Benefits - Pay Range: $67,355.00 - $138,549.00 based on full-time employment - Consideration for employment for qualified applicants with arrest and conviction records - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs