• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks. • Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices. • Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices. • Supports network products from both operational and maintenance perspectives, including preventative maintenance activities. • Performs installs, moves, adds and changes as required. • Tests and certifies PCs, networks, servers and client approved applications. • Provides follow-up on problems or escalations. • Maintains a high degree of professionalism in actions, demeanor and dress. • Meets SLA requirements and ensures client satisfaction in all interactions.

• Serve as the primary technical advisor for enterprise customers and prospects, guiding them through the evaluation, adoption, and expansion of our cybersecurity platform. • Develop a deep understanding of customer goals, challenges, and security requirements to align platform capabilities with meaningful outcomes. • Lead impactful demos, presentations, and technical storytelling that clearly articulate value and build confidence across technical and executive audiences. • Build and maintain trusted relationships with strategic partners to accelerate revenue and broaden market reach. • Represent the company as a thought leader at industry events, panels, webinars, and field engagements. • Develop high-quality enablement of content demos, videos, architectural diagrams, and training assets to support internal teams and partners. • Collaborate cross-functionally with Product, Engineering, Marketing, Channel, and Customer Success to ensure aligned execution and exceptional customer experience. • Provide product feedback and innovation insights to Product Management based on customer needs, technical gaps, and emerging market trends. • Lead and support Proof of Concepts (POCs) that demonstrate measurable technical and business value, ensuring alignment with stakeholder outcomes. • Maintain deep knowledge of platform capabilities, including beta features, upcoming enhancements, and cybersecurity best practices. • Travel within the U.S. for customer engagements, industry events, partner meetings, and strategic field initiatives.

• Observe and perform various equipment service processes and procedures to drive customer satisfaction • Evaluate and troubleshoot imaging equipment issues and implement appropriate repairs • Complete Preventative Maintenance on designated equipment • Perform safety and environmental inspections • Maintain daily communications with customers to ensure resolution and proper follow-up • Learn and ensure proper care of tools and test equipment

• Durchführung von Inbetriebnahmen und Wartungen unserer Wärmepumpen bei Endkundinnen, Endkunden und Anlagenbetreiber:innen • Serviceorientierte Beratung unserer Kund:innen von Heizungsbetrieben telefonisch und vor Ort zur Sicherung unserer Kundenzufriedenheit • Unterstützung Ihrer Kolleg:innen im technischen Außendienst im erweiterten Umkreis Ihres Einsatzgebietes • Übernahme des Bereitschaftsdienstes mit dem Ziel, unseren Kundinnen und Kunden schnellstmöglich zu helfen