Licensing Specialist Location Remote Category Legal Job Id JR106981 Job Type Full time Remote Remote Summary The Specialist, Licensing is responsible for the licensing applications and tracking. This position addresses issues as they arise and conducts independent research and solves problems. Essential Job Functions: - Tracks individual licenses. - Tracks education requirements. - Completes and files all applications and renewals assigned. - Tracks all applications and renewals assigned. - Addresses all deficiencies or inquiries from state regulators. - Answers questions related to foregoing. - Addresses questions directly from business units and supervisors. - Makes recommendations as to answers and solutions. - Assists others in department during overflow. - Maintain regular and punctual attendance Other Related Duties: - Performs other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Education and/or Experience: Associate's degree (A. A.) or equivalent from two-year College or Technical School; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations: None required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Equal Employment Opportunity Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

• As Contracting Lead, you will sit between the sales team and the client's back office, working directly with the client's procurement, legal, security and finance teams until a deal is unblocked. • You'll triage incoming requests, run vendor onboarding and security questionnaires, manage contracts through to signature, and own the systems that keep the whole process running. • Triage every incoming request from sales (email, Slack DM or Notion), taking initial action within 24 hours and identifying which streams apply — legal review, DPA review, vendor forms, or portal registration — running whatever's needed in parallel. • Complete vendor onboarding and compliance forms on TryHackMe's behalf, typically within three working days of having complete information, from basic supplier forms through to AML and due diligence questionnaires. • Complete security questionnaires and vendor assessments, including ISO 27001 evidence, HECVAT, TISAX, DORA, ST4S, SOC 2 gap responses and ad hoc client questionnaires, pulling in internal specialists for ISMS evidence and technical detail as needed. • Register and manage TryHackMe on client procurement portals (Coupa, SAP Ariba, PaymentWorks, GeBiz and others), plus government and reseller registrations such as SAM.gov , Carahsoft and CDW, confirming invoicing routes back to the sales rep. • Manage contracts, NDAs, DPAs and order forms through to signature, routing documents via DocuSign and tracking execution. • Review client contracts and MSAs at a practical level — flagging commercial, insurance, security and data protection issues, grouping them by owner, and briefing the right internal stakeholders for legal, DPA and security review. • Handle tax, banking and insurance documentation for onboarding: tax residency certificates, withholding tax and No PE declarations, treaty paperwork, insurance certificates, and correct banking details across UK, EU, US and international routes. • Sign vendor assessments and DPAs on TryHackMe's behalf within our standard positions, escalating anything outside documented positions. • Own and maintain the end-to-end procurement process and its four-stream model, including intake routes for sales and the KPIs the team works to (24 hour triage, forms in 3 working days, specialist reviews in 5). • Own the Procurement Hub in Notion — the procurement pack, document repository, company details, answer bank, key contacts, bank details and contract jurisdiction pages. • Maintain the procurement pipeline database in Notion and the HubSpot procurement dashboard for tracking and reporting on deals in the stage. • Own the sub-processor registers, both client-facing and internal. • Support the sales team with ad hoc requests — pointing them to the right documents, helping draft emails or responses, and producing client-facing material on request.

• Providing administrative support to the Case Management Manager and Director of Customer Support and Engagement • Investigating cases and providing summaries to the Case Management Manager • Drafting responses to Letters Before Claim, Defence and Witness Statements • Managing the insurance notifications to ensure all cases are recorded accurately • Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group • Ensuring all strict deadlines for legal and insurance cases are met • Processing court paperwork and liaising with the courts where action is in place • Liaising with legal counsel to provide guidance to key stakeholders • Building and maintaining a good working relationship with the insurance brokers • Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed • Carrying out investigations, collating data, scheduling and chairing meetings where required • Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business • Assisting in the training of new team members as and when required to ensure knowledge is shared • Keeping abreast of changes in industry legislation

• Brindar apoyo a viajeros durante su estancia en el extranjero, gestionando solicitudes, imprevistos y situaciones de emergencia. • Atender llamadas y mensajes en italiano e inglés. • Asistir a los viajeros ante problemas con vuelos, hoteles, traslados y otros servicios. • Contactar y coordinar con proveedores locales, compañías aéreas y estructuras hoteleras. • Buscar soluciones rápidas y eficaces, garantizando una comunicación clara y tranquilizadora. • Registrar cada intervención y mantener actualizada la información en los sistemas internos. • Informar a los departamentos correspondientes sobre incidencias relevantes. • Trabajar por turnos: fines de semana y días festivos. • Mantener siempre un alto nivel de atención al cliente, confidencialidad y profesionalidad.