• As Contracting Lead, you will sit between the sales team and the client's back office, working directly with the client's procurement, legal, security and finance teams until a deal is unblocked. • You'll triage incoming requests, run vendor onboarding and security questionnaires, manage contracts through to signature, and own the systems that keep the whole process running. • Triage every incoming request from sales (email, Slack DM or Notion), taking initial action within 24 hours and identifying which streams apply — legal review, DPA review, vendor forms, or portal registration — running whatever's needed in parallel. • Complete vendor onboarding and compliance forms on TryHackMe's behalf, typically within three working days of having complete information, from basic supplier forms through to AML and due diligence questionnaires. • Complete security questionnaires and vendor assessments, including ISO 27001 evidence, HECVAT, TISAX, DORA, ST4S, SOC 2 gap responses and ad hoc client questionnaires, pulling in internal specialists for ISMS evidence and technical detail as needed. • Register and manage TryHackMe on client procurement portals (Coupa, SAP Ariba, PaymentWorks, GeBiz and others), plus government and reseller registrations such as SAM.gov , Carahsoft and CDW, confirming invoicing routes back to the sales rep. • Manage contracts, NDAs, DPAs and order forms through to signature, routing documents via DocuSign and tracking execution. • Review client contracts and MSAs at a practical level — flagging commercial, insurance, security and data protection issues, grouping them by owner, and briefing the right internal stakeholders for legal, DPA and security review. • Handle tax, banking and insurance documentation for onboarding: tax residency certificates, withholding tax and No PE declarations, treaty paperwork, insurance certificates, and correct banking details across UK, EU, US and international routes. • Sign vendor assessments and DPAs on TryHackMe's behalf within our standard positions, escalating anything outside documented positions. • Own and maintain the end-to-end procurement process and its four-stream model, including intake routes for sales and the KPIs the team works to (24 hour triage, forms in 3 working days, specialist reviews in 5). • Own the Procurement Hub in Notion — the procurement pack, document repository, company details, answer bank, key contacts, bank details and contract jurisdiction pages. • Maintain the procurement pipeline database in Notion and the HubSpot procurement dashboard for tracking and reporting on deals in the stage. • Own the sub-processor registers, both client-facing and internal. • Support the sales team with ad hoc requests — pointing them to the right documents, helping draft emails or responses, and producing client-facing material on request.

• Providing administrative support to the Case Management Manager and Director of Customer Support and Engagement • Investigating cases and providing summaries to the Case Management Manager • Drafting responses to Letters Before Claim, Defence and Witness Statements • Managing the insurance notifications to ensure all cases are recorded accurately • Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group • Ensuring all strict deadlines for legal and insurance cases are met • Processing court paperwork and liaising with the courts where action is in place • Liaising with legal counsel to provide guidance to key stakeholders • Building and maintaining a good working relationship with the insurance brokers • Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed • Carrying out investigations, collating data, scheduling and chairing meetings where required • Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business • Assisting in the training of new team members as and when required to ensure knowledge is shared • Keeping abreast of changes in industry legislation

• Brindar apoyo a viajeros durante su estancia en el extranjero, gestionando solicitudes, imprevistos y situaciones de emergencia. • Atender llamadas y mensajes en italiano e inglés. • Asistir a los viajeros ante problemas con vuelos, hoteles, traslados y otros servicios. • Contactar y coordinar con proveedores locales, compañías aéreas y estructuras hoteleras. • Buscar soluciones rápidas y eficaces, garantizando una comunicación clara y tranquilizadora. • Registrar cada intervención y mantener actualizada la información en los sistemas internos. • Informar a los departamentos correspondientes sobre incidencias relevantes. • Trabajar por turnos: fines de semana y días festivos. • Mantener siempre un alto nivel de atención al cliente, confidencialidad y profesionalidad.

• 参与管理和制定渠道合作伙伴的业绩KPI，确保完成公司下达的渠道销售指标，定期联动销售团队对渠道伙伴进行KPI Review、策略培训、做好行为改善和绩效提升； • 定期保持与大型商业公司及各区域优质渠道的拜访，根据公司业务拓展需求 掌握省级/KA医院的准入政策、流程，关键人员，有效的对非临客户进行拜访和市场覆盖； • 参与拓展各类销售渠道，获取优质、有效的渠道信息，招商活动的开展； • 熟练掌握经销商管理相关流程、合同、及合规要求，及时向销售团队及经销商传达公司政策、KPI管理和激励计划等重要信息，确保合作伙伴了解并执行公司策略； • 保持与合作伙伴的日常沟通与协调，了解合作伙伴的需求与反馈、提供必要的支持与资源，帮助合作伙伴提升销售能力和业绩;根据需求协调资源组织渠道培训，提高合作伙伴的产品知识和销售技巧;