Role Description The Enterprise Account Specialist is responsible for managing the operational execution of McGraw Hill's Affordable Access (AA) program, ensuring seamless digital content delivery to colleges and universities while maintaining the accuracy of sales transactions, billing, and revenue processes. This role partners with internal teams and external distribution partners to support account renewals, optimize operational workflows, and drive revenue growth. The ideal candidate is highly analytical, organized, and collaborative, with the ability to manage complex operations, resolve issues independently, and build strong cross-functional relationships that support institutional partnerships and student success. This role is a remote position, open to applicants authorized to work for any employer within the United States. What you will be doing... - Create and execute strategies aimed at growing Affordable Access at existing accounts. - Take ownership of tracking, maintaining, and ensuring the accuracy of pricing product specifications, and delivery of McGraw Hill digital content via our AA programs. - Independently manage relationships and communication with all stakeholders, both internally at McGraw Hill and externally with all channel, bookstore and distribution partners, related to our AA Business and Revenue. - Develop strategies for oversight of codeless offer set ups, ensuring timely delivery of digital content to students while proactively resolving issues as they arise throughout the term. - Responsible for achieving revenue growth goals associated with installed Affordable Access programs. - Provide AA pricing recommendations in collaboration with LTRs and support District Sales teams in implementing pricing strategies that result in expansion of existing Affordable Access programs. - Utilize sales dashboards, Tableau, Rockbook, and sales reports to identify Affordable Access account expansion opportunities and work closely with LTRS to execute plans and campaigns to target those opportunities. - Manage updates to products, pricing, and delivery while auditing data provided by external channel partners to ensure accuracy and safeguard McGraw Hill AA Revenue. Qualifications - Bachelor’s degree with a general understanding of the Higher Education market. - 1-3 years of experience as a Sales Support Specialist or Implementation Consultant. - Strong analytical, decision making, and project management skills. - Exceptional attention to detail and the ability to independently solve problems, resolve issues, and thrive in a rapidly evolving work environment. - Proven ability to build and maintain strong external and internal relationships while managing and overseeing large amounts of data associated with Enterprise Sales. - Strong verbal and written communication skills, proficiency in Microsoft Office Suite and advanced Excel skills. Benefits - The pay range for this position is between $53,100 - $60,000 annually. - Base pay offered may vary depending on job-related knowledge, skills, experience, and location. - An annual bonus plan may be provided as part of the compensation package. - A full range of medical and/or other benefits, depending on the position offered.

• Responsible for the ICD and CPT coding, data entry and claims processing • Claim scrubs for clean claim submission • Work appeals/denials in a timely manner • Accurate coding and claims submission • Reviews and analyzes patient records • Research coding and claims questions • Ensures appropriate modifiers are assigned • Provides support to office managers and staff • Participates in coding audits and educational endeavors • Stays up to date on coding changes and updates • Answers emails and voicemails and returns calls • Completes requests for information promptly • Abides by and promotes HIPAA compliance • Participates in staff meetings as directed

• The ability to work all facets of an accounts receivable management system including but not limited to billing, claim corrections, reconciliation, payment posting, refunds/credit balances, customer service, and follow-up in accordance with Departmental protocol with an emphasis on maximizing patient satisfaction and profitability. • Depending upon assigned role may be responsible for reviewing claim information to ensure accuracy and provide feedback to the clinical and non-clinical areas regarding claim errors and/or denials, and for providing cross coverage for areas not primarily assigned as required to ensure efficient and professional operations and maximum patient satisfaction.

Role Description This position is an opportunity to become directly involved in the daily operations of the Accounts Receivables department within Treasury Operations. This position requires negotiation skills, excellent oral and written ability, and the aptitude to research payment and reimbursement issues in a fast-paced environment. - Independently manage and collect high volume claims ARs from providers of approximately $25 million annually, while maintaining positive relationships. - Review and analyze aged trial balance monthly for collection activity; initiate dunning letters and telephone contact with providers for past due issues. - Set up and monitor budget arrangements with providers. - Address provider appeals through research and coordination with internal business partners. - Set up manual ARs as required for claim and non-claim receivables. - Utilize systems to expedite recovery through offset deduction process or transfer of funds. - Refer accounts to outside collection agency as appropriate. Qualifications - Excellent oral and written communication skills; proven ability to work well under pressure and communicate clearly with internal and external parties and with all levels within the organization. - Negotiation skills. - High degree of initiative; team player. - High degree of professionalism; ability to effectively interact with all levels of an organization. - Demonstrated ability to independently prioritize and organize a high volume of accounts and varied functions. - Minimum of three years experience in a customer/provider services environment or three years of patient accounting experience in a hospital or professional practice is highly desirable. - Knowledge of claims operations systems (NASCO, Blue Card, FEP, ITS) is also desired. - Proficiency in Microsoft Excel and Word applications required; exposure to MS Access databases is desirable. Requirements - BA/BS preferred or 3-5 years relevant work experience. - Excellent verbal and communication skills are required. - Note: a writing sample will be required as part of the interview process. Benefits - Comprehensive package of benefits including paid time off. - Medical/dental/vision insurance. - 401(k). - Suite of well-being benefits to eligible employees.