Role Description We're looking for an Amazon Operations Specialist. This is a hands-on role for someone who enjoys the mechanics of running a multi-marketplace Amazon business and wants to grow with a company rather than just tick boxes. You'll handle the day-to-day operations that keep our business running smoothly across the US, Canada, Australia, and the UK. - Execute Amazon operations tasks and gradually take ownership of new initiatives - Handle customer care emails (mostly FBA, roughly one per day on average) - Manage forecasting using Sostocked - creating transfer orders, loading shipments, adjusting for seasonality - Oversee PPC performance using M19 - daily reviews, adjusting TACoS targets, balancing organic ranking and margins - Run daily controls across systems to catch issues before they become problems You'll work Monday to Friday, 9:00-5:30 GMT. Qualifications - Hands-on experience with Amazon Seller Central and day-to-day operations - An analytical mindset with strong attention to detail - Excellent problem-solving abilities - the kind where you dig into data and figure things out - Fluent English and good communication skills (you'll be writing to customers and collaborating with the team) - A proactive, self-starter mentality - someone who goes after tasks without needing to be told Requirements - Experience with inventory forecasting and supply chain basics - PPC knowledge and understanding the difference between ACoS and TACoS - Familiarity with tools like Sostocked, M19, or similar platforms - Being tech-savvy and comfortable researching new tools and staying on top of trends Benefits - $2,250-2,750 per month* - Full-time & fully remote *Compensation packages are tailored to each candidate and reviewed regularly. Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

• Work with assigned dealers (approximately 30-40) • Evaluate the dealership’s service customer experience • Assist in continuous improvements / problem resolution to build customer loyalty • Work with dealership and digital district manager to analyze marketing and merchandising plan • Achieve sales objectives for district by consulting with dealerships • Prepare for each remote standardized dealer contact by identifying dealer priorities/needs • Review relevant reports

• Lead and manage the Costa Rica Design Center, providing direction to engineering managers, supervisors, and technical teams. • Drive execution of engineering projects, ensuring quality, on-time delivery, and customer satisfaction. • Partner with North American Design Center leaders to prioritize work, allocate resources, and optimize engineering capacity. • Develop workforce planning, forecasting, and resource management strategies to support project execution. • Monitor operational KPIs, productivity, labor costs, asset utilization, and continuous improvement initiatives. • Build high-performing, adaptable engineering teams through coaching, performance management, succession planning, and talent development. • Lead process improvement, standardization, automation, and AI initiatives to enhance engineering efficiency. • Manage operational risks, develop mitigation plans, and ensure achievement of production and business goals. • Collaborate with HR on recruiting, employee development, training, career progression, and performance management. • Maintain strong communication across global teams and stakeholders while fostering collaboration in a matrix organization. • Develop local supplier relationships and support site operations in Costa Rica. • Lead continuous improvement of engineering processes, operating procedures, workload management, and business performance.

• Identify, evaluate, and secure partnerships with high-quality game vendors—slot studios, crash games, instant-win, table games and emerging game formats. • Develop and maintain a strategic roadmap for content acquisition aligned with business goals and sweepstakes regulatory requirements. • Conduct competitive analysis to ensure the platform maintains unique and differentiated game offerings. • Serve as the primary point of contact for all game vendors, managing day-to-day communication and long-term strategic relationships. • Host regular business reviews to align on roadmaps, performance goals, and content delivery timelines. • Resolve operational issues, negotiate updates, and maintain strong vendor satisfaction. • Collaborate with Product Managers and Engineering to plan game integrations, feature support, and release schedules. • Ensure all vendor assets, game files, math models meet our launch requirements. • Oversee go-to-market planning, coordinating with Head of Games and Arcade for feature placement, promotional campaigns, and launch visibility. • Analyze game performance metrics—RTP behavior, player engagement, retention impact, and revenue lift. • Work with analytics teams to produce dashboards and insights that guide content strategy. • Optimize game placement, promotional exposure, and content mix to maximize impact.