• Support partner operations and platform adoption • Manage clinician onboarding workflows • Ensure timesheet completion and tracking • Facilitate communication with partners and clinicians • Contribute to a seamless staffing experience

Role Description We are seeking a talented individual to join our sales and support team at Mercer, a Marsh business. This role will be based Fully Remote. In this role, you will provide first line service to our North American prospects and clients while contributing to revenue growth and client satisfaction. We will count on you to: - 80%: Deliver high‑quality client support — troubleshoot account and billing issues, process orders, handle participation inquiries, and manage complex service requests across phone, email, and chat, ensuring timely follow‑up and SLA adherence. Provide system training and teach clients how to use Mercer’s proprietary platforms. - 20%: Identify and convert active leads into sales; conduct needs‑based assessments to recommend suitable products and solutions. - Conduct seasonal outreach to prior participants and purchasers to secure participation in compensation and benefits surveys. - Leverage internal resources and subject‑matter experts to provide answers, escalate complex problems, and drive resolution when issues fall outside standard templates or processes. Qualifications - College degree is preferred or 3+ years of experience in a corporate environment. - Exceptional customer service skills. - Tech-Savvy – ability to learn and navigate multiple platforms. - Excellent organizational, time management, verbal, written, interpersonal, and business communication skills. Requirements - Strong critical thinking and analytical skills. - Ability to build rapport across all levels of the organization. - Sales experience. Benefits - Professional development opportunities. - Interesting work and supportive leaders. - A vibrant and inclusive culture. - A range of career opportunities. - Health and welfare benefits. - Tuition assistance. - 401K savings and other retirement programs. - Employee assistance programs. Company Description Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com. The applicable base salary range for this role is $44,800 to $89,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. Applications will be accepted until: October 12, 2028.

Role Description The Representative II, Collection Services will provide support in the collection of payments from delinquent client accounts. The incumbent will contact clients related to account status in an effort to resolve delinquency and resolve standard billing issues, concerns, and/or disputes. - Initiate collection efforts (business to business) with clients via phone, email, and/or internal systems. - Refer to delinquent account lists using specific software and criteria identifying collection criteria score to determine collection priority. - Receive escalated collection issues from first level support tier for review and further collection efforts. - Process and escalate complex collection disputes through Salesforce ticket system to other internal functional teams for additional review, research, and reconciliation. - Collaborate with Accounts Receivable to track and resolve billing questions, issues, and disputes. - Serve as a liaison between clients and internal business units to communicate account changes, billing adjustments, invoices, and/or other updates related to the terms and conditions of their contract. - Prepare and submit required internal forms and/or requests such as credits, write-offs, refunds, legal packets, terminations, and final demands; ensure entered data is correct to communicate account updates to clients. - Provide updates on client account status to management and internal teams regarding customer activity and payable status. - Follow management decisions related to negotiated payment arrangements or settlement offers on accounts. Qualifications - High School Graduate or General Educational Degree (GED). - Any combination of education and experience which would provide the required qualifications for the position. Requirements - 3+ years of experience in accounts receivable, collections, or related field. - Experience in business to business collections. - Experience in software industry related collections. Knowledge, Skills & Abilities - Knowledge of collection procedures and best practices. - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with intermediate skill level in Excel. - Skill in customer service, managing etiquette during all client interactions, excellent communication (written, oral), organizational skills. - Ability to navigate multiple systems to track and document tasks, status of assigned work, and communicate with clients and internal teams. - Ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. - Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization. Company Description The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Description We are seeking a talented individual to join our sales and support team at Mercer, a Marsh business. This role will be based Fully Remote. In this role, you will provide first line service to our North American prospects and clients while contributing to revenue growth and client satisfaction. - 80%: Deliver high‑quality client support — troubleshoot account and billing issues, process orders, handle participation inquiries, and manage complex service requests across phone, email, and chat, ensuring timely follow‑up and SLA adherence. Provide system training and teach clients how to use Mercer’s proprietary platforms. - 20%: Identify and convert active leads into sales; conduct needs‑based assessments to recommend suitable products and solutions. - Conduct seasonal outreach to prior participants and purchasers to secure participation in compensation and benefits surveys. - Leverage internal resources and subject‑matter experts to provide answers, escalate complex problems, and drive resolution when issues fall outside standard templates or processes. Qualifications - College degree is preferred or 3+ years of experience in a corporate environment. - Exceptional customer service skills. - Tech-Savvy – ability to learn and navigate multiple platforms. - Excellent organizational, time management, verbal, written, interpersonal, and business communication skills. Requirements - Strong critical thinking and analytical skills. - Ability to build rapport across all levels of the organization. - Sales experience. Benefits - Professional development opportunities. - Interesting work and supportive leaders. - A vibrant and inclusive culture. - A range of career opportunities. - Health and welfare benefits. - Tuition assistance. - 401K savings and other retirement programs. - Employee assistance programs.