NextGen Federal Systems is an innovative technology and professional services provider specializing in advanced software solutions and comprehensive mission and business support services. We work in close collaboration with our Customers to truly understand their business and mission goals. Our approach is to design, build, implement, and manage solutions that measurably improve our client’s organizational performance. We have established and foster a corporate culture where we: Treat employees with fairness and respect regardless of their position, tenure, race, or sexual identity. Communicate the importance of our mission and our employees’ contributions to it, ensuring they understand how their job role contributes to the greater good. Openly promote and communicate our ideas for change and adaptability. Strive to achieve results as an organization. Hold employees accountable to their commitments and provide incentives that encourage positive and productive behaviors. Value the talents and contributions of our employees as the key factor for our success. Create an environment where people can engage at all levels. Encourage people to take risks and allow them to make mistakes.
Representative II, Collection Services
Location
Georgia
Posted
10 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Representative II, Collection Services
NextGen Federal Systems
Role Description The Representative II, Collection Services will provide support in the collection of payments from delinquent client accounts. The incumbent will contact clients related to account status in an effort to resolve delinquency and resolve standard billing issues, concerns, and/or disputes. - Initiate collection efforts (business to business) with clients via phone, email, and/or internal systems. - Refer to delinquent account lists using specific software and criteria identifying collection criteria score to determine collection priority. - Receive escalated collection issues from first level support tier for review and further collection efforts. - Process and escalate complex collection disputes through Salesforce ticket system to other internal functional teams for additional review, research, and reconciliation. - Collaborate with Accounts Receivable to track and resolve billing questions, issues, and disputes. - Serve as a liaison between clients and internal business units to communicate account changes, billing adjustments, invoices, and/or other updates related to the terms and conditions of their contract. - Prepare and submit required internal forms and/or requests such as credits, write-offs, refunds, legal packets, terminations, and final demands; ensure entered data is correct to communicate account updates to clients. - Provide updates on client account status to management and internal teams regarding customer activity and payable status. - Follow management decisions related to negotiated payment arrangements or settlement offers on accounts. Qualifications - High School Graduate or General Educational Degree (GED). - Any combination of education and experience which would provide the required qualifications for the position. Requirements - 3+ years of experience in accounts receivable, collections, or related field. - Experience in business to business collections. - Experience in software industry related collections. Knowledge, Skills & Abilities - Knowledge of collection procedures and best practices. - Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with intermediate skill level in Excel. - Skill in customer service, managing etiquette during all client interactions, excellent communication (written, oral), organizational skills. - Ability to navigate multiple systems to track and document tasks, status of assigned work, and communicate with clients and internal teams. - Ability to prioritize workload, meet deadlines, and multi-task while maintaining attention to detail. - Ability to work in a team environment employing a hands-on approach with colleagues at all levels of the organization. Company Description The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Executive Assistant, Client Support, Virtual Assistant
20four7VAEnd-to-End Virtual Staffing Solutions | Hire Simply, Scale Quickly
• Deliver remote services to clients worldwide • Support the founders in daily operations • Maintain organization across systems • Ensure a seamless client experience throughout all programs • Manage recurring workflows and coordinate client communication • Use AI tools to draft emails and assist with content • Help improve workflow efficiency • Coordinate Zoom sessions and assist with transcription workflows
Client Support Coordinator
Alfil LogisticsApply now to join Alfil Logistics in Colorado Springs as a remote Customer Care Assistant supporting daily customer operations.
Role Description Alfil Logistics is hiring a remote Client Support Coordinator in Lexington, Kentucky. This is a part-time role with flexible scheduling and structured communication tasks. Monthly compensation ranges from $2,000 to $5,000+ based on performance and availability. We hire only candidates currently located in Kentucky. - Coordinate customer communication remotely - Track and update client information - Assist with scheduling and follow-ups - Support internal service operations - Monitor incoming support requests - Maintain accurate digital records Qualifications - Previous client support experience preferred Requirements - Must currently reside in Kentucky - Previous support experience preferred - Strong written communication skills - Professional phone etiquette required - Reliable computer and internet access - Authorized to work in the United States Benefits - Remote part-time flexibility - Performance-based monthly earnings - Structured onboarding support - Professional remote environment - Consistent workflow and scheduling - Long-term opportunity available Company Description Apply now to join Alfil Logistics in Lexington as a remote Client Support Coordinator supporting daily customer and operational communication.
Client Benefits Specialist
AO Globe LifeAO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.
Role Description AO Globe Life is seeking motivated professionals to join our fully remote team in a client-focused role supporting individuals and families across the United States. In this position, you’ll help clients understand and access benefit programs designed to provide financial protection and long-term security. You’ll work with individuals who requested additional information about available benefits, schedule virtual consultations, and guide them through their options in a professional and supportive manner. With structured training, ongoing mentorship, and advancement opportunities, this role offers a clear path toward a flexible, purpose-driven remote career. Qualifications - Strong communicators with a client-first mindset - Organized, dependable professionals comfortable working independently - Individuals confident using Zoom and digital communication tools - Service-oriented candidates who enjoy helping others - Customer service, consulting, or client-facing experience is helpful but not required - Growth-minded professionals open to mentorship and continuous development Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or desktop computer with webcam capability - Must be physically located within the United States Benefits - 100% remote work environment from anywhere in the United States - Flexible scheduling with autonomy over your day - Warm inbound client interest — no cold calling or unsolicited outreach required - Weekly direct deposit - Performance-based bonuses and long-term renewal income potential - Comprehensive training and licensing support - Leadership development and advancement opportunities - A collaborative, growth-focused team culture Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first workforce is built around flexibility, stability, service, and long-term professional growth. If you’re ready to build a flexible career where you can grow professionally while helping families protect their futures, apply today to learn more about joining AO Globe Life.
Fan Services Representative
KEEN FootwearDriven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal and has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. KEEN strives to show the world through its products and its actions that a business for good can actually be good for business. By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. Fuerst Group, KEEN, and Chrome are equal opportunity employers. We value an inclusive and diverse community. Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Role Description The Fan Services Representative role is responsible for delivering an exceptional overall fan experience via phone, email, and chat interactions. - Responds to inbound customer communications by phone, live chat, and email politely and efficiently within a fast-paced environment. - Answers product questions from fans and provides solutions based on individual needs. - Assists fans in submitting internet orders, returns, exchanges, and warranty claims. - Provides technical and/or product information to help fans make informed purchases and reduce the risk of return. - Leverages product and technical knowledge to create revenue opportunities for the brand. - Makes suggestions that improve internal processes and result in enhanced fan experiences. - Acts as a brand champion. Qualifications - High School Diploma or GED. - Previous customer service experience and internet call center preferred. - Must be able to work independently with little supervision. - Must be able to manage their own workload, time, and organize their responsibilities within the needs of the business. - Advanced verbal and written communication skills. - Must be flexible in working hours; this is a fluid working position, at times exceeding 40 work hours, to meet the needs of the business. - Ability to respond to complex fan situations with empathy. - A team player who can maintain positive working relationships. - Excellent problem-solving skills. - Detail oriented. - Must have a positive attitude. - Must be able to handle feedback from others, including peers. - Any equivalent combination of experience and education which clearly indicates the ability to perform the essential functions of the position may substitute on a year for year basis. Requirements - Travel Required: No - Base Salary: $19.44 hourly Benefits - This range represents the low and high end of the anticipated base salary range for this position. The actual base salary will depend on numerous factors such as: experience, knowledge and skills, and location. - Our base salary is just one component of our competitive total rewards strategy which includes numerous benefits and perks as well as specific health and welfare benefits. Company Description Driven by a passion for life outside, KEEN is a values-led, independently owned brand from Portland, Oregon, that’s on a mission to create original and versatile products, improve lives, and inspire outside adventure. - Founded in 2003, KEEN launched a revolution in the footwear industry with the introduction of the Newport adventure sandal. - Has donated more than $18 million to non-profit organizations and causes around the world to promote responsible outdoor recreation, including conservation efforts to protect open spaces. - Strives to show the world through its products and its actions that a business for good can actually be good for business. - By giving back, reducing impact, and activating communities and individuals to protect the places where we work and play, KEEN puts its values in motion and takes action to leave the world a better place. - Believes in a more just and equitable future for all people. - Acknowledges that our business, buildings, and daily lives exist within the traditional territories of indigenous peoples. - Strives for a future that recognizes the knowledge, rights, and resilience of these peoples. - KEEN Footwear is an equal opportunity employer. We value an inclusive and diverse community. - Qualified candidates of all backgrounds are encouraged to apply and will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
