SnapCare

Title: Home Health Outreach Specialist Location: CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, and VA United States Full-Time $23 / hr Job Description: Following the merger of SnapCare and connectRN, we are building a stronger, more innovative healthcare workforce platform focused on improving care delivery nationwide. We are looking for talented professionals who want to grow with us and help shape the future of healthcare staffing. Lear more about our merger here. We are looking for an empathetic communicator to respond to inquiries from our nurses and care centers for our new Home Health division. Home Health Outreach Specialists will interact with our customers by phone and email to ensure the highest quality experience when connecting with us. This position is a full-time opportunity remotely based in the United States. At this time, we cannot provide visa sponsorship and are only able to hire applicants based in CT, FL, GA, IL, IN, MA, MD, ME, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, and VA at this time. Please note: This is a full-time role that will average 40/hrs per week. Working at least one weekend day per month is expected and some holidays. Currently, we're looking for an Outreach Specialist to work 9am - 5pm EST or 8am - 4pm EST. Responsibilities: - Work in a fast-paced call center environment providing exceptional customer service while acting as the face of our Home Health division to care centers and nurses - Coordinate increased or decreased scheduling needs with care centers and nurses in a timely and professional manner - Answer and resolve a high volume of inquiries by phone - Serve as a point of escalation and advanced support for home health - De-escalate critical client situations that arise - Support clinicians with timesheet submissions and payroll-related inquiries, ensuring accurate resolution and timely follow-up. - Assist with the needs/requests from other departments - Assist with the development, implementation, and improvements of all scheduling activities and operations in coordination with company growth - Provide support and guidance to new clinicians by guiding them through the Home Health onboarding toolkit. - Assist in developing and implement new touchpoints to maintain clinician engagement - Complete all home health case documentation in Salesforce in an accurate and timely fashion - Participate in home health team and company meetings weekly Required Skills: - 1-3 years of experience in a Customer Service or Technical Support position - High-speed internet connection at home to facilitate a remote working environment - Willingness to go above and beyond to solve issues - Commitment to excellent customer service - Strong interpersonal relations and communication skills (both written & verbal) - Great attention to detail and organization - Strong computer skills, experience using GSuite, Excel, Word, and Internet-based systems (Salesforce experience preferred) - Ability to work some holidays (paid 1.5x) - Active listening skills Benefits: - 80% employer-paid premiums for your and your family's Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance - Health Savings Account - Flexible paid time off policy - Ability to work from home - 401k Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthcare tech company, we are committed to the health of its employees and will only hire those unvaccinated due to medical or religious exemption. We are an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

• Support partner operations and platform adoption • Manage clinician onboarding workflows • Ensure timesheet completion and tracking • Facilitate communication with partners and clinicians • Contribute to a seamless staffing experience

• Serve as a point of contact for HCP, Facilities, and other 3rd party inquiries via phone, chat, text, and email. • Manages and processes clinician PRN and contract requests in addition to facility requests, addressing staffing and operational requirements. • Facilitate resolution of escalated concerns by coordinating with internal teams and ensuring timely feedback to HCPs and facilities. • Provide outreach and follow-up support for issues such as rejected timecards, credentialing completion, and recruitment inquiries. • Communicate timecard rejections and admin reviews clearly and empathetically, following established messaging guidelines. • Review, verify, and process timecards based on internal criteria and facility guidelines. • Identify and resolve discrepancies or irregularities in submissions, including those flagged as suspicious or non-standard. • Maintain accurate tracking of timecard statuses using SnapCare systems, ensuring timely handoffs and escalations to Tier 2 teams. • Apply memos and manage Payroll Lock processes in collaboration with team leadership. • Verify HCP credentials, pay rates, and facility alignment for accurate assignment and compensation. • Guide clinicians through the steps of joining SnapCare, including the onboarding and credentialing journey. • Utilize Salesforce to create and manage cases and update HCP profiles as needed. • Collaborate with cross-functional teams to align priorities, resolve complex inquiries, and improve overall service quality. • Participates in ad hoc projects that support recruitment, credentialing, or engagement initiatives, with the goal of enhancing overall HCP experience. • Identify and recommend process improvements for increased operational efficiency and stakeholder satisfaction.

• Collaborate with hiring managers to understand staffing needs and develop comprehensive recruitment strategies. • Source potential candidates through various channels, including online platforms, social media, networking events, and referrals. • Conduct thorough candidate screenings, interviews, and assessments to evaluate qualifications, skills, and cultural fit. • Build and maintain a robust pipeline of qualified candidates for current and future job openings. • Manage the end-to-end recruitment process, from initial contact through offer negotiation and onboarding. • Utilize applicant tracking systems (ATS) and other recruitment tools to track candidate progress and maintain accurate records. • Provide timely feedback and updates to candidates and hiring managers throughout the recruitment lifecycle. • Stay informed about industry trends, market conditions, and best practices in recruitment to enhance effectiveness and efficiency. • Mentor and coach junior recruiters, sharing knowledge and expertise to support their professional development.

• Create and advance new government business opportunities across state agencies and corrections environments by identifying workforce challenges and developing scalable program solutions. • Cultivate and maintain senior-level relationships with agency leadership, policy stakeholders, budget owners, and operational decision-makers. • Partner with public-sector clients to shape opportunities prior to formal procurement, supporting the evaluation of program structures, funding models, and implementation approaches. • Lead complex, long-cycle sales processes, including strategy development, stakeholder mapping, negotiation, and contract execution. • Collaborate closely with internal teams including legal, finance, operations, product, and marketing to ensure solutions are compliant, competitive, and executable. • Communicate SnapCare’s value proposition clearly and credibly, leading sophisticated negotiations and securing successful partnerships. • Utilize market intelligence, policy trends, and industry insights to inform growth strategy and opportunity development. • Represent SnapCare at industry conferences, public-sector meetings, and professional organizations.