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We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
Service Desk Analyst
Location
United States
Posted
5 days ago
Salary
$18 - $20 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Analyst
TEKsystems
Role Description 4 days on and 3 days off. Sun/Mon will be 12 hour overnight shifts and Tues/Wed will be 8 hour shifts. - Resolve incidents and more complex work orders for our IT Users remotely through all intake methods. - Assist Incident Management and the EOC with notification and resolution during system/application outages. - Resolve work orders following documented steps and training. - Other duties as assigned. Qualifications - Help desk - Support - Help desk support - Troubleshooting - Service desk - Customer service - Technical support - Windows 10 - Active directory Requirements - Strong verbal and written communication skills. - Problem solving skills. - Excellent customer service and interpersonal skills. - Basic ability to work independently and manage one’s time. - Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. - Knowledge of commonly used IT concepts, practices and procedures. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
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