Role Description The Collections Representative supports our Collections department in its debt recovery process by contacting debtors to make payment arrangements or determine settlements on behalf of our clients. Must be assertive in pursuing payments in a professional manner and in accordance with FDCPA guidelines. - Initiate collection calls daily - Arrange payments of outstanding balances - Set up payment plans for parties unable to repay their debt in full - Send correspondence regarding delinquent accounts - Provide daily/weekly updates to management - Contact health insurance carriers - Manage a large volume of patient accounts per week - Coordinate with the legal department on skip tracing, asset location, and garnishments - Other duties as assigned - Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Understand and comply with Information Security and HIPAA policies and procedures at all times - Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Qualifications - High School Diploma or equivalent required, Associate’s Degree preferred - Motivated by weekly goals and monthly quotas - Proficiency in Microsoft Office Suite - Strong interpersonal skills, ability to communicate well at all levels of the organization - Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses - High level of integrity and dependability with a strong sense of urgency and results oriented - Excellent written and verbal communication skills required Requirements - Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes - Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear - Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress - Work Environment: The noise level in the work environment is usually minimal - Hours are Monday - Friday 9:00 a.m. - 5:00 p.m. with one late night per week (11:00 a.m. - 7:00 p.m.) Company Description Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

• Process medical insurance claim overpayments identified through data mining efforts. • Post recoveries, process adjustments, and offsets, and conduct collection activities for refund checks. • Validate overpayments based on policy instructions and claim coding details. • Maintain a library with instructions for validating specific audit concepts and client-specific rules. • Assist in identifying process and audit concept improvements. • Perform data entry, tracking correspondence, and generating letters. • Collaborate with internal teams to resolve discrepancies or provider questions efficiently. • Review claims for missing or incomplete information, calculate payment, or validate identified overpayments. • Manage outstanding accounts receivable, contact providers to collect payment, and identify unpaid account issues. • Maintain legal compliance by adhering to company and client policies as well as state and federal regulations. • Prepare basic reports by collecting and analyzing information.

• Responsible for the reconciliation and collection activity for high profile retail accounts • Assess customer's needs and reconcile invoice/deduction issues • Identify and manage Credit Risk by recognizing when additional credit analysis is necessary • Review and analyze various accounts receivable reports • Research, validate, and resolve customer deductions • Accurately code deductions within SAP • Evaluate blocked orders and determine appropriate actions • Conduct daily account reconciliation and collection calls • Collaborate with Sales and prepare management updates for monthly account reviews • Train and mentor team members

Role Description O time de Collections (Cobrança For Rent) atua no coração da sustentabilidade financeira do ecossistema do QuintoAndar. Somos responsáveis pela gestão da régua inicial de cobrança para proprietários e inquilinos, focando especificamente no primeiro boleto em atraso (FPD e PP). Por ser uma célula de contato inicial logo após o vencimento, nossa atuação exige um equilíbrio perfeito entre firmeza na negociação e um tato extremamente refinado no relacionamento, garantindo a recuperação dos valores sem gerar atritos desnecessários com os nossos clientes. Responsibilities - Realizar atendimento e negociação com clientes inadimplentes através de canais ativos e receptivos. - Executar o acompanhamento de acordos financeiros e garantir a atualização precisa do histórico nos sistemas internos. - Analisar casos específicos para identificar oportunidades de flexibilização que facilitem a recuperação do crédito. - Atuar com foco constante na experiência do cliente, minimizando o impacto negativo inerente ao processo de cobrança. - Cumprir com rigor as metas operacionais diárias e os indicadores de performance da carteira. Qualifications - Comunicação de Alto Impacto: Excelente expressão verbal e escrita; perfil articulado, dinâmico e resolutivo (não introspectivo). - Capacidade comprovada de negociação e argumentação rápida. - Foco em resultados e facilidade para trabalhar sob a pressão de metas e indicadores operacionais. - Forte senso de organização e capacidade analítica básica para gerir o dia a dia da carteira. - Domínio básico de informática/sistemas operacionais e Pacote Office. Requirements - Experiência prévia em operações de telemarketing ativo, SAC ou cobrança. - Conhecimento em análise de indicadores de telefonia/cobrança. - Familiaridade com ferramentas de CRM e discadores automáticos. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids