• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date. • Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars. • Outreach patients with missed visits within the last 3 days to have visit rescheduled. • Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company. • Adheres to scheduling criteria when reassigning the patient to another clinician. • Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows. • May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule. • Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership. • Ability to work on site and to adhere to attendance standards.

• Deliver Road Safety presentations to engage with various stakeholders (schools/businesses) • Identify opportunities to deliver training • Create engaging and interactive training materials, including presentations, handouts to ensure full attention • Inspire road safety behavior change • Deliver training sessions in a variety of formats, including classroom-style, virtual, and on-the-job training • Evaluate the effectiveness of training through feedback • Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy • At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures • The educational programs cover all aspects of road safety, including: Walking, Cycling, Using public transport, Being a passenger, Encouraging safe road practices, Protecting Vulnerable Road Users, Addressing dangerous behaviors on Irish roads

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families. • Provide one-on-one consultations across various Work and Family Life Program areas for service members and families. • Provide comprehensive location-specific information and referral services in-person or virtually. • Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world. • Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R). • Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record. • Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. • Perform basic troubleshooting steps when technology challenges occur. • Cross-training and support for additional program areas as assigned. • Support marketing and outreach initiatives to promote awareness and utilization of program services.

• Manage each patient's surgical pathway from scheduling through procedure completion. • Track and monitor all required pre-operative clearances, including medical, cardiac, and specialty clearances. • Coordinate and follow up on insurance authorizations to ensure timely approval prior to surgery. • Monitor completion of laboratory work, imaging, EKGs, and other required testing. • Maintain detailed tracking spreadsheets and electronic records to ensure no prerequisite is missed. • Communicate regularly with patients regarding outstanding requirements, appointment reminders, and surgery preparation. • Collaborate with physician offices, surgery centers, hospitals, primary care providers, specialists, and insurance companies to obtain required documentation. • Identify patients who have completed all prerequisites and can be moved into earlier surgical openings. • Continuously review surgical schedules to maximize provider utilization and reduce unused operating room time. • Ensure all required documentation is complete, accurate, and available prior to the procedure date. • Document all communications and updates within the electronic medical record. • Resolve scheduling issues quickly while providing exceptional customer service. • Maintain strict HIPAA compliance and confidentiality. • Assist with additional administrative and operational projects as assigned.