Monogram Health

Monogram Health is a healthcare company based in Brentwood, Tennessee, focused on transforming kidney and primary care through innovative and personalized in-ho

Pod Engagement Specialist

Location

South Carolina

Posted

4 days ago

Salary

0

Seniority

Junior

High School1 yr expExperience acceptedEnglish

Job Description

Pod Engagement Specialist

Monogram Health

• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date. • Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars. • Outreach patients with missed visits within the last 3 days to have visit rescheduled. • Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company. • Adheres to scheduling criteria when reassigning the patient to another clinician. • Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows. • May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule. • Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership. • Ability to work on site and to adhere to attendance standards.

Job Requirements

  • High School Diploma or GED required.
  • Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required.
  • Demonstrated verbal and written communication skills to communicate effectively and professionally with patient, clinicians, and others within and external to the Company.
  • Ability to complete tasks within established timeframes.
  • Demonstrated ability to multi-task and to adjust to changing priorities.
  • Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens.
  • Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.

Benefits

  • Opportunity to work in a dynamic, fast paced, and innovative care management company that is transforming the delivery of kidney care.
  • Competitive salary
  • Comprehensive medical, dental, vision and life insurance
  • Flexible paid leave & vacation policy
  • 401(k) plan with matching contributions

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