Monogram Health is a healthcare company based in Brentwood, Tennessee, focused on transforming kidney and primary care through innovative and personalized in-ho
Pod Engagement Specialist
Location
South Carolina
Posted
4 days ago
Salary
0
Seniority
Junior
Job Description
Pod Engagement Specialist
Monogram Health
• Ensures Post-Hospital Discharge Visits (PHDV) are scheduled within 72 hours of the patients discharge date. • Responsible for scrubbing clinician calendars for the following week ensuring quality visits and optimization of field staff calendars. • Outreach patients with missed visits within the last 3 days to have visit rescheduled. • Completes visit reassignment for clinicians who are not available, including being out of office, transfer to a different role, or have left the Company. • Adheres to scheduling criteria when reassigning the patient to another clinician. • Performs various Pod assignments delegated by direct supervisor on an as needed/requested basis and as time allows. • May be required to provide coverage to other Pods, Regions, and the like based upon business need and may be required to change schedule. • Participates in Pod huddles, which includes Market Manager, MAC, and POD leadership. • Ability to work on site and to adhere to attendance standards.
Job Requirements
- High School Diploma or GED required.
- Minimum of one (1) year customer service, medical, scheduling, or other related experience; or, six (6) months’ prior Monogram Health Engagement Specialist experience required.
- Demonstrated verbal and written communication skills to communicate effectively and professionally with patient, clinicians, and others within and external to the Company.
- Ability to complete tasks within established timeframes.
- Demonstrated ability to multi-task and to adjust to changing priorities.
- Demonstrated technical proficiency to use and navigate through multiple systems (e.g., Salesforce, Athena, Microsoft Office Suite, Doxy), and use of multiple computer screens.
- Ability to use critical-thinking skills to solve basic to moderately complex system and or staffing issues.
Benefits
- Opportunity to work in a dynamic, fast paced, and innovative care management company that is transforming the delivery of kidney care.
- Competitive salary
- Comprehensive medical, dental, vision and life insurance
- Flexible paid leave & vacation policy
- 401(k) plan with matching contributions
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