Role Description The Bilingual Regional Account Executive is responsible for managing an assigned portfolio of regional mid-size accounts. The Regional Account Executive is focused on increasing net revenue growth within a defined portfolio of key accounts. This includes: - Developing and maintaining relationships - Performing scheduled business reviews - Protecting against termination or loss of revenue - Renewing contracts - Growing the portfolio through upsell and cross sales The Regional Account Executive will partner with Operations, Client Experience, Sales, and Conversion Services to deliver full-service solutions to clients. Primary Functions: - Conduct client research including understanding the clients' industry and developing a core understanding of client business needs and challenges - Demonstrate breadth and depth of knowledge in aligning Access capabilities to client business and business priorities, and positioning relative to competitors - Develop relationships with key accounts that extend to senior management making decisions on RIM services - Build and execute an Account Growth Plan that includes both transactional and strategic initiatives to grow Access’s presence and share in the account - Develop a pipeline based on expanding services with portfolio accounts – including consolidation, new markets, or additional services - Protect Access’s position and focus on generating new business - Use a consultative-selling approach to identify and advance opportunities that result in profitable revenue growth for Access - Manage regional account contracts, working with Access contracts and legal teams on renewals or modifications that reduce risk and preserve/extend revenue - Proactively perform Business Reviews to ensure client account satisfaction and identify issues or opportunities - Partner with both internal and external industry experts to anticipate client needs and facilitate solution development - Responsible for client communications and engagement including price increase notifications, marketing content distribution, and issue resolution/follow-up - Conceptualize and articulate well-targeted solutions in area of specialty - product, service, solution -- from proposal to contract sign-off - Travel to support face-to-face meetings and business reviews - Regularly communicate with AVPs, Market Leaders, and other leaders on account and opportunities for expansion/growth - Embody the “Access Way”, living Access’ core values Qualifications - Bachelor’s degree preferred - 2-4 years account management experience Requirements - Fluency in both English and French (spoken and written) is required - Experience in opportunity qualification, pre-visit planning, sales presentations, account development, and time and territory management - Skilled in contract negotiations and implementation - Strong communication and consensus building skills with operational and regional VPs - Ability to identify and build relationships with decision influencers and key decision makers - Skilled in business communications, sales presentations, and influencing without formal authority - Willingness to travel to support all initiatives, with strong discretion on necessary travel with a justified objective - Strong problem identification and objection resolution skills - Exceptional verbal and written communication and presentation skills - Proven ability to translate customer needs into solution requirements through creating powerful value propositions and negotiation skills - Highly collaborative team player - Ability to work remotely and within a geographically dispersed and diverse team - Salesforce experience preferred - Working knowledge of MS Office Products Benefits - Remote position (EST Time Zone) - Competitive annual salary: $85k-$95k per year + commission plan - Comprehensive health benefits including Medical, Dental, Vision, and Life Insurance - Paid time off package including vacation, sick days, and personal days - Retirement savings plan with company match to support your long-term financial goals - Paid training and development opportunities to support career growth and advancement

• Own and achieve a Professional Services booking quota across new and existing customers • Build and maintain a healthy pipeline of services opportunities • Accurately forecast bookings and associated revenue against established targets • Drive services attachment on new software opportunities and expansion within existing accounts • Work closely with Account Executives throughout the sales cycle to position services as a critical component of customer success • Engage with customer stakeholders to understand business objectives, challenges, and desired outcomes • Articulate the value of advisory, implementation, enablement, and optimization services • Present and defend services recommendations with executive and business stakeholders • Partner with Solution Architects and Delivery leaders to scope services engagements • Create statements of work, commercial proposals, and engagement plans • Align proposed services to customer goals, business priorities, and expected outcomes • Ensure proposed engagements are commercially sound and deliverable • Identify opportunities to expand Professional Services within existing accounts • Develop trusted relationships with customer stakeholders across business and technical teams • Drive adoption-focused engagements that increase customer value realization • Collaborate with Customer Success to identify and pursue strategic services opportunities • Partner closely with Professional Services, Sales, Customer Success, Product, and Support teams • Share customer feedback and market insights to help shape services offerings and go-to-market strategies • Contribute to the continued growth and evolution of Collibra's Professional Services business

• Build and maintain a pipeline of Life Sciences prospects and manage the full sales process — from initial qualification through contracting — within pharma, biotech, medical device, CDMO, and clinical supply accounts • Drive growth within the Life Sciences vertical, focusing on Fortune 500 and high-growth emerging Pharma/Biotech prospects, including cold-chain, cell & gene therapy, and clinical trial supply use cases • Maintain executive relationships across Supply Chain, Quality, Logistics, Clinical Operations, Serialization, and IT stakeholders to drive value-based adoption of the Overhaul platform and evolving product suite • Become a subject-matter expert in Life Sciences supply chain — understanding GxP/GDP requirements, cold-chain logistics, clinical supply workflows, and the competitive landscape — to act as a trusted advisor to customers • Deliver compelling sales presentations and software demos that map Overhaul's solutions and value proposition to specific Life Sciences business needs, regulatory drivers, and patient-safety outcomes • Accurately forecast annual and quarterly sales by demonstrating a full understanding of Life Sciences procurement, validation (CSV/CSA), and vendor-qualification processes • Partner with Marketing, Product, and Customer Success to bring the voice of the Life Sciences customer back into the business and shape go-to-market motions

• Build, maintain and expand strong, trust-based relationships with key stakeholders within customer organisations. • Understand client objectives, challenges, and opportunities to effectively position Thrive solutions. • Effectively and proactively identify upsell and cross-sell opportunities within existing accounts. • Develop account strategies and plans that support the business objectives of your customers as well as Thrive’s overall company goals. • Collaborate with Product, Sales and Marketing teams to develop strategies for organic growth. • Proactively manage the renewal process for subscription-based clients. • Build a strong value based proposition for customer renewals, anticipating and mitigating potential renewal challenges and ensuring a high renewal rate. • Facilitating de-escalation and return to health plans for customers - bring the right people to the right conversations and driving these matrix teams to achieve positive outcomes. • Collaborate closely with Professional Services, Customer Success and Customer Support teams to ensure a cohesive approach to account management which maximises on customer satisfaction and delivers exceptional, demonstrable value through the customer journey. • Develop a deep understanding of Thrive’s solutions and future innovations to clearly communicate the value proposition of our solutions to customers. • Collaborate closely with Customer Success to track and monitor key performance indicators related to account health, adoption, engagement and success metrics, showcasing the impact on customer satisfaction, retention, and revenue growth. • Stay updated on industry trends, market competition, and emerging technologies, providing strategic insights to customers. • Propose and drive enhancements to optimise Account Management processes and overall efficiency.