We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another.
Director, US Patient Services
Location
United States
Posted
2 days ago
Salary
$198.1K - $268K / year
Seniority
Lead
No structured requirement data.
Job Description
Director, US Patient Services
Alnylam Pharmaceuticals
Role Description Reporting to the Senior Director, US Patient Services Operations Lead, the Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross-functional partners to deliver a high-quality, compliant patient and provider experience. This individual will have three direct reports. - Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both internal and external service partner measures. - Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement and Channel functions and ensuring appropriate data capture in custom CRM. - Design and build of new dashboards to support ongoing and future product launches. - Delivery of all financial services programs offered by Alnylam Assist. - Surveilling competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings. - Conceive, develop and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral, etc.). - Ensuring internal and external stakeholder satisfaction of US Patient Services through regular communication, satisfaction surveys, and execution of both internal and external key performance indicators. - Support scalable development of launch capabilities, technology, and business process. - Collaborates with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives. Qualifications - BS/BA degree (science or business degree preferred). - 10 years business experience, with 8 years of experience in one or more of the following: Patient Services, Reimbursement, or operations within the pharmaceutical or biotech industry. - Proven track record of executing strategic and tactical plans that have delivered strong commercial results. - Strong desire to assess the competitive marketplace and develop/implement new patient programs and services. - Flexible and stimulated by fast-paced environment. - Experience in rare diseases desirable. - Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives. - Excellent interpersonal and communication skills. - Ability to travel up to 20% as necessary. - Clear alignment with Alnylam Core Values: - Commitment to People - Innovation and Discovery - Sense of Urgency - Open Culture - Passion for Excellence Requirements - U.S. Pay Range: $198,100.00 - $268,000.00. - This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Benefits - Comprehensive benefits including medical, dental, and vision coverage. - Life and disability insurance. - A lifestyle reimbursement program. - Flexible spending and health savings accounts. - 401(k) with a generous company match. - Paid time off, wellness days, holidays, and two company-wide recharge breaks. - Generous family resources and leave.
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