Role Description As a Senior Strategic Account Manager, you will be responsible for nurturing and expanding relationships with our largest and most strategic enterprise customers. You will act as a trusted advisor, ensuring customer success, driving adoption, and identifying opportunities for significant expansion and upsell within existing accounts. This role requires a deep understanding of our customers' business needs and the ability to align DataVisor's solutions to achieve their strategic objectives, specifically managing accounts up to $10M ARR in aggregate and driving incremental upsell. - Manage and grow a portfolio of strategic enterprise accounts, focusing on long-term partnerships and customer success. - Develop and execute strategic account plans to achieve revenue growth targets within assigned accounts, including significant upsells and expansions. - Build and maintain strong relationships with key stakeholders at all levels within customer organizations, including C-level executives. - Understand customers' business challenges and objectives, and proactively identify opportunities to leverage DataVisor's solutions to drive value and ROI. - Drive product adoption and ensure customer satisfaction through regular engagement, business reviews, and strategic planning sessions. - Identify and pursue upsell and cross-sell opportunities within existing accounts, focusing on expansion into new business units and use cases. - Collaborate with internal teams, including Customer Success, Product, and Engineering, to ensure customer needs are met and issues are resolved promptly. - Accurately forecast revenue and growth opportunities within assigned accounts. - Maintain accurate and up-to-date records in Salesforce.com. - Lead contract negotiations and renewals for strategic accounts. Qualifications - 6-10 years of experience in enterprise SaaS sales or account management, with a focus on managing and growing large, strategic accounts. - Proven track record of successfully managing accounts with up to $10M+ ARR and driving significant upsell revenue. - Deep understanding of the Fraud/Regtech solutions landscape and the financial services industry. - Strong executive presence and ability to engage with C-level and VP-level executives. - Excellent communication, presentation, and relationship-building skills. - Strategic thinker with the ability to develop and execute account plans that drive growth and customer success. - Experience with contract negotiations and renewals. - Strong understanding of SaaS business models and metrics. - Ability to collaborate effectively with cross-functional teams. - Self-motivated, results-oriented, and able to thrive in a fast-paced environment. - Bachelor’s degree or equivalent experience required. Requirements - Health Insurance - Stock options - 401k - PTO Benefits - Compensation range: $140K-$160K base salary per year - OTE: $280K-$320K, Negotiable

• entrusted with a client book of business including some or all defined contribution (401k), defined benefit (pension), health/welfare administration, and other related products and services • Primary contact for the client and works in a team structure which is collectively responsible for leading, educating, resolving client issues, establishing relationships and meeting the needs of Plan Sponsors and other Employee Benefits leader contacts • Focuses on understanding and responding to client needs • In this position you assume a consultative role to acquire a clear understanding of the business need and the client’s perception of relevant issues • Ensure client happiness by seeking feedback and anticipate issues and/or concerns to proactively provide solutions

• Responsible for being the lead point of contact for cash customer account management matters • Build and maintain strong, long-lasting client relationships • Develop trusted advisor relationships with key account(s), customer stakeholders and LOB • Oversee onboarding of new terminals • Monitor processor / logo set-up • Monitor transmission of orders to Brink’s • Support for last minute orders • Communicate as liaison between internal (recon + finance) teams • Monthly true-up payment, tracking stolen cash • Champion for solution improvements • Automate orders for FCTI / Customer • Run analysis for cash management improvements • Forecasting Armor management • Conduct monthly reviews of service quality

• Own quarterly referral targets for your accounts and take initiative to course-correct when metrics trend unfavorably • Design and execute growth strategies account by account: identify the barriers suppressing volume, implement solutions, and measure the referral impact of every play you run • Work directly with User Buyers and Detailed Buyers (branch managers, Directors of Nursing, patient care coordinators, and nursing coordinators) to make Float the preferred home infusion partner, optimize referral workflows, and drive utilization of the Float Pharmacy Portal • Develop Float Champions inside each account who advocate for Float internally and pull volume toward us • Onboard GTAs to drive fast time-to-value: first referrals within 30 days of launching a new geo • Analyze patterns across your portfolio to identify root causes affecting multiple branches, then turn winning plays into repeatable success motions applied across accounts • Measure and understand the health of each account in depth: staffing rate, active SP Operators, Portal referral share, patient churn, and partnership maturity progression • Maintain accurate and current account records in our CRM (HubSpot) so portfolio health, referral trends, and relationship history are always visible to you and to leadership • Build and maintain trusted relationships with specialty pharmacy User Buyers across your portfolio • Run the Partnership Experience Meeting (PEM) cadence: performance review, growth opportunities, product updates, and strategic alignment, with every PEM oriented toward expansion • Maintain comprehensive Partnership Profiles with clear goals, growth initiatives, health metrics, and relationship maps • Run the Partnership Kick-off Meetings cadence for all GTAs • Travel to meet pharmacy partners for in-person meetings, problem discovery, demos, user feedback sessions, and relationship-building activities