Reimagining real estate to make it easier than ever to move from one home to the next.
Partner Support Consultant
Location
California + 17 moreAll locations: California | Colorado | Connecticut | District Of Columbia | Hawaii | Illinois | Maine | Nevada | New Jersey | New York | Ohio | Maryland | Massachusetts | Minnesota | Rhode Island | Vermont | Virginia | Washington
Posted
3 days ago
Salary
$21 - $34 / hour
Seniority
Mid Level
Job Description
Partner Support Consultant
Zillow
• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels • Provide world-class support to Zillow’s Partners and real estate agents • Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service • Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us
Job Requirements
- 1-2 years working in a contact center and work-from-home environment is preferred
- At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star
- Demonstrated track record of meeting or exceeding performance targets/goals
- Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner
- Proven organizational, and time management skills with the ability to multitask during customer contacts
- Experienced working from home in a designated private space and able to meet specific internet and space requirements
- Confident and compassionate with both verbal and written communication
- Adaptable to ongoing changes in process and structure
- Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation
- An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship.
Benefits
- Competitive base salary
- Eligibility for equity awards based on factors such as experience, performance and location.
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