• Leading complex technical implementations and integrations from planning through deployment • Developing and enhancing implementation methodologies, best practices, and service delivery standards • Establishing repeatable processes, maintaining configuration integrity, and contributing to the organization's global knowledge base • Monitoring, evaluating, and optimizing system performance • Identifying potential issues early and implementing solutions that maximize reliability, stability, and customer satisfaction • Partnering with cross-functional teams, product leaders, and executive stakeholders • Preparing executive-level presentations, reports, and documentation that support informed decision-making

• Implement automated, containerized cloud application platform solutions with a focus on infrastructure concerns including networking, storage, virtualization, security, logging, monitoring, and high availability and system resilience • Serve as a subject matter expert on site, addressing technical, developmental, or strategic IT needs • Learn new technologies and apply those concepts to customer needs • Adapt to changing customer requirements • Manage problem identification, system architecture definition, software specification and design, testing, and deployment of complex open source solutions • Respond to incidents, escalations, and exceptions in a professional manner • Deliver quality results both on-site and post-engagement that are on time and within the scope of the assigned project, including project journals, status reports, and other standard documentation

Role Description The Fundraising Consultant will support the implementation of the Private Sector Plan 2023-2027, with a focus on the individual loyalty donors’ programme. The consultant will have primary responsibility for developing and maintaining relationships with UNICEF’s new and existing donors. This will include: - Welcoming donors to the organisation - Informing them of new or different ways to donate Qualifications - Bachelor’s degree in Marketing, Communications, or related field Requirements - Six years of practical professional work experience in Fundraising, Marketing and Communications with specific focus on donor/customer care and support - Excellent communication, interpersonal skills, content creation and writing skills - Strong organizational, planning and coordination skills - Technical background and skills in the use of e-mail tools and mobile messaging applications - Strong analytical skills and attention to detail - Drive for results - Experience in reporting on qualitative and quantitative analytics - Fluency in Bulgarian - Advanced level of English Desirables - Previous experience in telemarketing would be an asset Benefits - UNICEF promotes and advocates for the protection of the rights of every child, everywhere, in everything it does - UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religious or ethnic backgrounds, and from people with disabilities, including neurodivergence - Reasonable accommodation for persons with disabilities throughout the recruitment process Application Process Qualified candidates are invited to submit the following documents via the online recruitment portal, TMS (Talent Management System): - An up-to-date TMS profile and curriculum vitae (CV) - Cover letter - A separate financial proposal (only acceptable in the format of the linked template) UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes.

Role Description The Military OneSource contact center serves as the primary entry point for participant engagement across all program services. Triage Consultants play a critical role in assessing participant needs, determining eligibility and scope of services, and facilitating appropriate referrals or warm hand-offs to internal and external service providers. As the first point of contact, Triage Consultants ensure timely, accurate, and consistent delivery of information and access to resources, while maintaining a high standard of customer service and operational efficiency. - Provide Military OneSource contact center operations to support participant intake, needs assessment, information delivery, and referral services. - Assess participant needs through consultative interaction, determine eligibility and scope of services, and facilitate appropriate referrals or warm hand-offs to internal and external service providers. - Route participants to Non-Medical Counseling providers, specialty consultants, SECO services, and other authorized Military OneSource resources. - Perform in accordance with established triage protocols, program policies, and performance requirements to deliver consistent, accurate, and timely support to participants. - Conduct interactions in a professional, participant-focused manner to ensure efficient access to appropriate services without unnecessary delay or repetition of participant information. - Conduct participant intake and assess needs through consultative interaction. - Determine eligibility and appropriate scope of services based on program guidelines. - Provide accurate, current, and program-approved information to participants. - Facilitate referrals and warm hand-offs to Military OneSource services, including Non-Medical Counseling, specialty consultants, SECO services, and other authorized resources. - Document participant interactions and case information in the Prime-designated system of record in accordance with program requirements. - Ensure continuity of participant experience by minimizing delays and avoiding repetition of participant information during service transitions. - Conduct an initial needs assessment through a structured question-and-answer process to determine whether the participant’s situation is appropriate for Non-Medical Counseling or requires referral to other services. - Facilitate referral or warm hand-off to Non-Medical Counseling providers when the participant’s needs are within scope of NMC services. - Provide appropriate referrals to clinical or emergency services when the participant’s needs exceed the scope of Non-Medical Counseling. - Assist participants in accessing services through TRICARE, Military Treatment Facilities (MTFs), the Department of Veterans Affairs (VA), or other community-based resources, as applicable. - Identify and provide alternative resource options for Guard and Reserve participants who may not have access to TRICARE or other healthcare coverage. - Other duties as assigned. Qualifications - Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling. - Possess strong customer service and communication skills appropriate for a contact center environment. - Knowledge and understanding of military life, including the unique needs of service members and their families. - Ability to assess participant needs and determine appropriate service pathways. - Familiarity with contact center operations, including call handling, documentation, and performance expectations. - Ability to pass a DoD Tier 1 suitability investigation within 30 days of hire. Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to sit and talk or hear. - The employee may use repeated motions that include the arms, wrists, hands and/or fingers. - The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. - The employee must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required by this job include close vision. Benefits - Estimated Salary/Wage: Up to USD $36.00/Hr.