Role Description Delfina Medical Group is hiring a full-time, Spanish and English based bilingual Registered Dietitian and Lactation Consultant to support patients through pregnancy and postpartum. This is a 100% virtual position. The role combines direct patient care with building and maintaining clinical protocols, and grows over time to include additional state licensure and support for other dietitians as the team expands. Responsibilities - Nutrition and Lactation Care - Provide perinatal nutrition and lactation care for pregnancy and postpartum. - Provide 1:1 and group dietitian and lactation visits by video, phone, and app. - Manage nutrition care for the pregnancy and postpartum journey including gestational diabetes and for Type 1 and Type 2 diabetes in pregnancy. - Teach and lead group lactation support and education classes. - Create breastfeeding and chestfeeding protocols and safety measures for a telemedicine platform. - Protocols and Patient Content - Build and maintain nutrition and lactation protocols and safety measures for virtual care. - Update protocols and procedures as needed to keep care safe and effective. - Create app-based patient content that supports learning and success. - Growth and Team Support - Obtain additional state dietitian licenses over time to support patients as Delfina expands into new states. - As the dietitian team grows, help support and guide other Registered Dietitians and Lactation Consultants within Delfina Medical Group. Qualifications - Registered Dietitian (RD) or Registered Dietitian Nutritionist (RDN) with at least a bachelor's degree from an accredited college or university. - Active International Board Certified Lactation Consultant (IBCLC). - Licensed to practice as a dietitian in at least three of the following states: Maryland, Nevada, Illinois, Texas. - Willing to obtain additional state licenses. - Fluent in English and Spanish. This is required. - Two or more years providing pregnancy-related nutrition care, including management of gestational diabetes and Type 1 and Type 2 diabetes. - CDCES (Certified Diabetes Care and Education Specialist) certification, or the clinical experience to be CDCES-eligible (Preferred). - One or more years of experience practicing as an IBCLC in the prenatal and postpartum setting. - Previous experience providing virtual patient care. Requirements - A private location with reliable high-speed internet suitable for patient visits. - Comfort working by video, phone, text, and app-based tools. Benefits - Full-time, salaried position (or part-time upon interest). - Health insurance benefits. - Starter 401(k) plan available for employee contributions (non-matching). - Support for maintaining multi-state licensure. Compensation $94,000-$110,000 USD annually. The base salary range for this full-time position in the United States represents a wide variety of factors, including location, skills, experience, education, and training. New hires who meet most of the qualifications above should expect to earn near the middle of the posted salary range. Equal Opportunity Statement Delfina Medical Group provides equal opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy or family status, national origin, age, veteran or disability status. Note that Delfina Medical Group does not sponsor or facilitate any U.S. work authorization. All applicants must have unrestricted and independent authorization to work at Delfina.

• Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport • Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding • In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion • Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans • CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records • Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader • Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments • Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience • Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments • Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans • Interpret data to provide coaching and recommendations on priorities for Franchisee to address • Follow up on Franchisee commitments and monitor data to check progress • Support Franchisees in understanding the processes for remodeling and building new restaurants • Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications • Provide support during all remodel and new store openings • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth • Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts • Monitor and support the execution of local, DMA and regional marketing plans • Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators • Partner with Field Training Team to coordinate training support to the franchisee • Ensure the effective use of G&A expenses within parameters set by regional leads • Complete all responsible administrative functions and requirements of the position in a timely manner

• Responsible for the planning, direction, coordination, execution and evaluation of educational programs supporting clinical staff and functions • Works with clinical leadership, quality, compliance and human resources to ensure the successful creation and implementation of onboarding and training programs for all clinical new hires • Develops and manages the continuing education, training, and professional development initiatives • Responsible for partnering with leadership on workflow development and maintenance for the various teams within the department • Ensures all clinical staff are in compliance with regulations and requirements through comprehensive training strategies and measuring staff understanding • Plans, organizes, evaluates, and maintains orientation/onboarding process for new clinical employees