• Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport • Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding • In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion • Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans • CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records • Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader • Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments • Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience • Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments • Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans • Interpret data to provide coaching and recommendations on priorities for Franchisee to address • Follow up on Franchisee commitments and monitor data to check progress • Support Franchisees in understanding the processes for remodeling and building new restaurants • Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications • Provide support during all remodel and new store openings • Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth • Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts • Monitor and support the execution of local, DMA and regional marketing plans • Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators • Partner with Field Training Team to coordinate training support to the franchisee • Ensure the effective use of G&A expenses within parameters set by regional leads • Complete all responsible administrative functions and requirements of the position in a timely manner

• Responsible for the planning, direction, coordination, execution and evaluation of educational programs supporting clinical staff and functions • Works with clinical leadership, quality, compliance and human resources to ensure the successful creation and implementation of onboarding and training programs for all clinical new hires • Develops and manages the continuing education, training, and professional development initiatives • Responsible for partnering with leadership on workflow development and maintenance for the various teams within the department • Ensures all clinical staff are in compliance with regulations and requirements through comprehensive training strategies and measuring staff understanding • Plans, organizes, evaluates, and maintains orientation/onboarding process for new clinical employees

Role Description Our growing remote team is looking for friendly, organized, and service-minded individuals to join us as Travel Care Team Advisors. In this role, you'll support travelers throughout their planning journey by providing helpful guidance, coordinating travel details, and ensuring clients receive outstanding assistance before, during, and after their trips. If you enjoy working with people, solving problems, and creating positive experiences, this opportunity offers flexibility, professional development, and the ability to work from virtually anywhere. What You'll Do - Assist travelers with questions related to vacations, destinations, reservations, and travel services - Learn about client preferences, interests, and travel goals to provide personalized support - Research destinations, accommodations, cruises, transportation options, excursions, and vacation experiences - Present travel recommendations that align with individual needs and budgets - Support the coordination of bookings, itineraries, and trip-related arrangements - Provide travelers with confirmations, schedules, travel documents, and important updates - Assist with itinerary modifications, special requests, and travel-related concerns - Review travel plans and reservation details to help ensure accuracy and completeness - Monitor upcoming departures and help keep travel arrangements on track - Maintain organized client records, communication history, and trip details within company systems - Stay informed through ongoing training, supplier updates, and destination education programs Qualifications - Excellent communication and interpersonal skills - Strong customer service and relationship-building abilities - Effective organizational and multitasking skills - Ability to manage multiple responsibilities while maintaining attention to detail - Comfortable using web-based platforms, digital tools, and communication systems - Professional, positive, and solution-oriented mindset - Self-motivated with the ability to work independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Who Thrives in This Opportunity? - Individuals who enjoy assisting others and creating exceptional customer experiences - Build strong relationships through clear and professional communication - Stay organized while managing multiple client needs - Adapt well to changing schedules and travel requests - Take initiative and consistently follow through on responsibilities - Have an interest in travel, hospitality, tourism, customer support, client relations, or remote professional opportunities Benefits - 100% remote work environment - Flexible scheduling opportunities - Comprehensive onboarding and training provided - Ongoing mentorship and leadership support - Career growth and advancement potential - Performance-based recognition and incentive programs - Travel-related discounts and exclusive industry benefits - Supportive and collaborative team culture - Access to professional development and continuing education resources