Title: Client Relationship Consultant Location: Adelaide Australia Job Description: Client Service/Account Management ID: 52274 Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview At My Plan Manager (MPM), we're passionate about helping Australians living with disability get the most from their NDIS plans. As one of Australia's leading plan management providers and a wholly owned subsidiary of Gallagher Bassett, a global leader in claims and risk management, we're committed to delivering exceptional service, innovation and care to participants, providers and communities. We're currently recruiting Client Relationship Consultants for our August and September intakes. If you have experience in a call center, contact center, customer service, retail banking, hospitality, telecommunications, health administration or another fast-paced customer-facing environment, we'd love to hear from you. As a Client Relationship Consultant, you'll be the first point of contact for clients, providers and support networks, helping resolve enquiries, process invoices and support NDIS participants to maximize their funding. Working across both phone-based customer service and administrative case management, you'll play a key role in delivering outstanding customer experiences and meaningful outcomes. This is an excellent opportunity to start or grow your career with a purpose-driven organisation where your customer service skills can make a real difference every day. How you'll make an impact - Answer inbound calls from clients, providers and support networks - Deliver exceptional customer service with a focus on first-contact resolution - Investigate and resolve customer enquiries with empathy and professionalism - Process invoices and manage customer cases accurately and efficiently - Support clients to better understand and maximize their NDIS funding - Build positive relationships with clients and stakeholders - Maintain accurate records and meet service standards and performance goals - Collaborate with a supportive team committed to delivering outstanding outcomes for clients About you We're particularly interested in candidates who have experience in: - Contact centers or call centers - Customer service environments - Customer support or administration roles - Retail, banking, insurance, hospitality or healthcare services You'll also bring: - A genuine passion for helping people - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Confidence managing customer enquiries and difficult conversations - A positive, resilient and team-oriented attitude - The ability to adapt to changing priorities in a fast-paced environment - Intermediate Microsoft Office skills - Current WWCC and NDIS Worker Clearance (or the ability to obtain these), as well as being a current holder of (or the ability to obtain) MyID Digital ID Why Join My Plan Manager? At MPM, we believe our people are our greatest strength. We foster a culture built on teamwork, innovation, excellence and fun, while remaining committed to delivering genuine, compassionate support to the disability community. When you join us, you'll enjoy: - Comprehensive training and ongoing development - Supportive and inclusive team culture - Career progression opportunities across MPM and Gallagher Bassett - Health and wellbeing initiatives - Flexible and hybrid working arrangements - The opportunity to build a meaningful career while making a real difference to people's lives My Plan Manager and Gallagher Bassett are proud to be Equal Opportunity Employers. We value inclusion and diversity and are committed to providing reasonable adjustments throughout the recruitment process. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave - Novated Leasing opportunities - Two paid volunteer days annually - Health Insurance Discounts with our Group Insurance Plan - Employee Stock Purchase Program - Paid parental leave Other benefits include: - Flexible and hybrid work arrangements - Mental Health and Wellbeing Support for yourself and immediate family members - Employee Recognition Awards and Service Milestone Recognitions - Peer Support Program - Annual flu vaccinations - Access to Reward Gateway – discount offers at over 350 retailers! - And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Role Description As a YA Regional Contents Consultant, you will provide high-quality consulting services related to contents and business personal property losses on behalf of YA's clients, which include insurance companies, third-party administrators, independent adjusters, businesses, and insureds. YA Regional Contents Consultants are responsible for evaluating, documenting, and analyzing complex contents losses, including: - Physical inventories - Restoration versus total-loss assessments - Valuation - Claim documentation review Regional Contents Consultants serve as a key point of contact throughout the assignment and work closely with clients, insureds, restoration vendors, and YA's internal Contents and Valuation teams. This role requires strong technical knowledge, attention to detail, and an understanding of the financial and operational significance of the consulting services being performed. Qualifications - 7–10 years of relevant contents restoration, contents consulting, property insurance, project management, or large-loss experience. - Strong understanding of contents and business personal property claims, including inventory development, restoration processes, and total-loss evaluation. - Experience conducting physical inventories and documenting complex residential and commercial contents losses. - Knowledge of Replacement Cost Value (RCV), Actual Cash Value (ACV), depreciation, and market-based valuation methodologies. - Experience reviewing restoration estimates, invoices, receipts, inventories, and supporting claim documentation. - Strong Microsoft Excel skills and experience working with high-volume inventory and valuation data. - Strong written and verbal communication skills. - Demonstrated ability to independently manage assignments, timelines, and client expectations. - Ability to travel is required, including deployment to large-loss and complex assignments. Requirements - Conducts on-site inspections and field assessments of affected contents and business personal property. - Develops and oversees detailed physical inventories, including photographs, descriptions, quantities, and condition documentation. - Evaluates contents for restoration versus total loss and provides recommendations regarding salvageability and replacement. - Reviews and analyzes inventories, estimates, invoices, receipts, photographs, and other supporting claim documentation. - Performs RCV/ACV valuation, inventory verification, reconciliation, and estimate or invoice audits. - Supports total-loss inventory recreation when contents are destroyed, disposed of, or unavailable for inspection. - Manages field operations and project workflows on large and complex contents assignments. - Prepares preliminary reports, ROM assessments, inventories, valuation reports, and other client deliverables. - Communicates regularly with clients, adjusters, insureds, contractors, restoration vendors, and other project stakeholders. - Leads client meetings and provides regular updates regarding assignment scope, timelines, findings, and deliverables. - Coordinates with YA's internal Contents and Valuation teams to ensure accurate, timely, and defensible work products. - Provides technical oversight, mentorship, and quality control review of junior consultant work product. - Maintains organized job files, documentation, correspondence, and project records. - Supports litigation matters, pre-loss assessments, and business development initiatives as needed. Benefits - Employee-focused culture - Strong commitment to work-life balance - 100% Remote work - Flexible vacation - Paid family care/sick leave - Parental leave - Comprehensive benefits - 401k w/match Compensation The salary range for this position is $65-85K. Actual compensation will be determined based on geographic location, experience, qualifications, and job-related skills. In addition to base salary, this role is eligible for bonus compensation based on hours worked, which may represent a significant portion of total earnings. Fraudulent Recruitment Alert Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from notify@dayforce.com or directly from a member of our talent team using an @yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com. Disclosures As part of our recruitment process, we may use AI-assisted tools to support candidate screening and evaluation. These tools are designed to assist—rather than replace—human decision-making, and all employment decisions are made by our recruiting team in accordance with applicable laws and our commitment to equal employment opportunity.

• Candidates will primarily be responsible for preparing business valuations engagements from inception to draft stage • This would include managing document requests/production, valuation models, report templates, site visits, and client interactions • Involvement with damages and other financial forensic engagements may be an option • Candidates should be commutable to Phoenix, Arizona on a hybrid basis or open to relocating to Phoenix

• Responsible for all pre-sales activities associated to sales opportunities within the Federal Civilian market • Provide day-to-day technical support on sales opportunities, including discovery meetings, technical presentations, product demonstrations, executing POV’s and close out meetings • Engage with customers and prospects, effectively communicating the core value proposition and differentiators • Work with multiple customer stakeholders to illustrate use cases where Nexthink can add value • Help the sales team qualify leads by using understanding of product capabilities to address business issues • Execute flawless Technical Validation cycles (inc. POC/POV) for obtaining technical wins • Complete technical questionnaires, security questionnaires, and RFI’s and RFP’s in alignment with Federal requirements • Participate in webinars, marketing events, trade shows etc.