• Assesses member's clinical need against established guidelines and/or standards to ensure that the services provided are medically appropriate to member's needs and aligned with the benefit structure • Facilitates response to gaps in care and identified high risk members to appropriate settings of care for annual wellness visits including collaboration with treating provider • Evaluates the necessity, appropriateness and efficiency of medical services and procedures provided for both acute and chronic health care needs • Develops, coordinates and assists in implementation of individualized plan of care for members and identification of barriers towards Self-Management and optimal wellness • Coordinates with members, family, physician, hospital and other external customers with respect to the appropriateness of care from diagnosis to outcome • Coordinates the delivery of high quality, cost-effective care supported by clinical practice guidelines established by the plan addressing the entire continuum of care including transitional care • Monitors member's medical care activities, regardless of the site of service, and outcomes for appropriateness and effectiveness • Advocates for the member/family among various sites to coordinate resource utilization and evaluation of services provided • Encourages member participation and compliance in the case/disease management program efforts • Documents accurately and comprehensively based on the standards of practice and current organization policies • Interacts and communicates with multidisciplinary teams either telephonically and/or in person striving for continuity and efficiency as the member is managed along the continuum of care • Evaluates care by problem solving, analyzing variances and participating in the quality improvement program to enhance member outcomes • Serves as mentor/trainer to new RN's and other staff as needed • Presents clinical cases during audits conducted by external review organizations • Performs other duties as assigned by management.

• Manage the full-service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support • Validate orders for technical accuracy, serviceability, and construction requirements • Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up • Ensure delivery timelines meet contracted intervals and customer expectations • Serve as the primary service delivery contact for ICB partners and direct Business customers • Provide clear and consistent status updates throughout the delivery process • Coordinate delivery activities with channel partners while maintaining Race Communications’ standards and timelines • Support escalations and resolve issues impacting service delivery • Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams • Schedule site surveys, fiber installs, demarc extensions, and service turn-ups • Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution • Work with third-party contractors, construction vendors, and local agencies as needed • Track construction progress, vendor deliverables, and completion milestones • Ensure vendor work aligns with Race Communications’ quality and safety standards • Maintain accurate service delivery records in CRM, order management, and ticketing systems • Document timelines, dependencies, customer communications, and delivery notes • Support service delivery reporting, metrics, and continuous improvement initiatives • Set realistic expectations with customers and partners throughout the delivery lifecycle • Ensure a smooth transition from service delivery to ongoing support and account management • Contribute to a positive customer experience by owning delivery outcomes and follow-through • Additional duties as required.

• Research and prioritize prospect companies whose customers overlap with our members; build tailored value propositions • Develop and present compelling partnership packages and proposals to marketing executives, brand leaders, and CSR/partnership decision-makers • Own a pipeline and close 5-, 6-, and 7-figure sponsorship deals against quarterly and annual targets • Cultivate, retain, and renew relationships with corporate sponsors long-term • Negotiate mutually beneficial terms and finalize agreements alongside our in-house legal and finance teams • Design and execute sponsor activations at our in-person events; manage on-site logistics and report ROI • Act as the liaison between external partners and internal teams (marketing, events, legal, finance)

• Conduct in-depth market research, competitive analysis, and customer insights to identify opportunities and challenges. • Collaborate with cross-functional teams (creative, media, analytics) to translate strategic insights into actionable marketing plans and campaigns. • Develop comprehensive strategic frameworks, including target audience definition, messaging architecture, and channel strategies. • Present strategic recommendations and rationale to clients, effectively articulating the value and potential impact of proposed solutions. • Monitor campaign performance, analyze data, and provide data-driven recommendations for optimization and continuous improvement. • Stay abreast of industry trends, emerging technologies, and best practices in digital marketing and customer experience. • Contribute to new business development by assisting in the creation of strategic proposals and presentations. • Manage multiple projects simultaneously, ensuring timely delivery and adherence to budget.