Vesta Software Group

• Manage customer enquiries from initial contact through to resolution, ensuring timely communication, accurate case management and a consistently high standard of customer service • Investigate and resolve service calls and incidents, documenting the steps taken and resolutions identified to facilitate training and continuous improvement of our processes and products • Work closely with the Development and QA teams to investigate and provide resolutions to software defects, providing feedback and improvement suggestions • Take responsibility for the ownership of your own workload and be willing to be flexible to help others with their workload when required • Drive continuous improvement by identifying opportunities to enhance products, services and ways of working, providing customer feedback on product usability and functionality, contributing to knowledge management, root cause analysis and the adoption of AI-enabled service delivery. • Provide out-of-hours customer support as required and where agreed in advance • Contribute to the creation and maintenance of internal and external facing collateral, such as knowledge base articles and videos, as well as Root Cause Analysis documentation • Deliver manual Bacs bureau processing activities as may be required to support existing customers – reviewing processes and policies to ensure a high degree of efficiency, security, and customer experience.

• Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products. • Maintaining an awareness of industry trends. • Learn, adopt and adhere to the company sales guidelines and standard operating procedures (SOPs). • This includes maintaining and developing the Company’s CRM database in accordance with company standards and developing accurate, high quality and professional sales documentation and correspondence templates. • Assist with devising and implementing lead generation activities, as required. • Qualify, develop and manage a lead through to sales conversion, whether sourced or provided by Companies. • Respond to and follow up all sales enquiries using appropriate methods as per the SOP. • Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets. • Ensure all monthly sales targets (KPIs) set by management and agreed on in advance are met or exceeded. • This will necessitate some or all of the following activities: Identifying the needs and wants of a potential customer. • Presenting the Company solution without misrepresentation. • Demonstrating software solutions and associated products in person or over the Internet. • Handling objections from potential sales opportunities. • Preparing and presenting quotations/proposals to sales opportunities. • Negotiating and closing sales. • Fulfilling reporting requirements to the Sales Manager according to the deadlines set for the Department. • Maximise profit on all potential sales opportunities. • Provide excellent customer services to clients over the phone or in person. • Attend training to develop relevant knowledge, techniques and skills. • Establish and maintain strategic relationships, alliances and networks within industry (or any other vertical market) as well as with other key stakeholders to generate sales leads. • Attend industry trade shows as directed by the management team from time to time.

• Own commercial strategy for both brands: assess performance against the current growth plan and reset direction where a change of approach is needed • Drive execution of the growth strategy across both brands, with full accountability for commercial performance (total revenue number, growth, base to base sales, pricing strategies etc) • Lead two distinct sales motions in parallel: renewal-timed competitor displacement (Paygate) and inbound/partnering (London & Zurich), each with its own cadence and metrics • Direct the marketing function: two marketing team members, brand positioning, demand generation and go-to-market execution • Lead commercial negotiation on partnering agreements, including review of legal contracts and liability terms (direct, consequential, third-party) • Work with the CPO and CTO to align product roadmap with commercial opportunity • Work with the COO to ensure operational delivery matches what is sold • Work with the Head of Compliance to ensure commercial activity operates within regulatory requirements • Represent the commercial perspective in wider business strategy discussions at SLT level • Manage a team of approximately seven: two sales lines (each with new business and account management), two marketing roles, one business development/telemarketing role split across brands, plus a sales administrator

• The Business Unit Leader will report to a Group Leader/Portfolio Manager and will be responsible for: The financial and resource planning for all aspects of Imaginet and potential future Business Units. • Ensuring the business is financially sound, well managed, and achieves key targets utilizing the best practise from within the group. • Directing and managing employees and resources to meet business objectives, within budget. • Overseeing the welfare and development of all employees. • Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results. • Developing the product strategy and ensuring delivery against a published roadmap. • Ensuring a high standard of work and customer service. • Building relationships with industry partners and alliances, principally across the UK. • Implementing risk management policies to address strategic, operational and legislative compliance risks. • Ensuring company directives and reporting are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations.

• Partner with the Portfolio Director to define, track, and communicate strategic priorities • Drive cross-portfolio initiatives • Facilitate effective communication across the leadership team • Act as a trusted advisor and sometimes Deputy to the Portfolio Director • Serve as a central point of contact between the portfolio and Vesta Software Group’s central functions • Lead or support high-impact projects • Oversee preparation of portfolio dashboards, performance reports, and operational insights

• Partner with the Portfolio Director to define, track, and communicate strategic priorities across Ceres Software Group. • Translate high‑level objectives into actionable plans, ensuring alignment across product, operations, finance, HR, and customer‑facing teams. • Prepare briefing materials, strategic updates, and board‑level documentation to support decision‑making and portfolio visibility. • Drive cross‑portfolio initiatives, including integration projects, process harmonization, and operational improvements. • Monitor progress against KPIs, identifying risks, dependencies, and opportunities for acceleration. • Act as a trusted advisor and sometimes Deputy to the Portfolio Director, providing insight, challenge, and structured thinking to complex issues. • Facilitate effective communication across the leadership team, ensuring clarity of expectations, timelines, and responsibilities. • Serve as a central point of contact between the portfolio and Vesta Software Group’s central functions (Finance, HR, Legal, M&A, IT). • Support integration of newly acquired businesses into the Portfolio, ensuring smooth onboarding and alignment with portfolio standards. • Lead or support high‑impact projects such as new markets, product rationalization, customer experience improvements, compliance readiness, or operational restructuring.

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs • Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement • Identify, analyze, and troubleshoot complex system issues and defects • Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs) • Develop dashboards and advanced, matrix and composite reports that address business needs • Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities • Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement • Create and deliver system training tools (i.e. process documentations, training sessions, communications)

• Actively collaborate with stakeholders to define requirements and recommend scalable system solutions meeting business needs • Perform hands-on configuration, testing, and documentation of Workday solutions to implement new functionality and enhancements based on business and regional requirement • Identify, analyze, and troubleshoot complex system issues and defects • Provide day to day Workday system support for a global userbase, including ticket resolution, audits, data uploads (EIBs) • Develop dashboards and advanced, matrix and composite reports that address business needs • Continuously identify opportunities to enhance and optimize processes within and outside the system using Workday capabilities • Stay current on new system features, updates and best practices and share insights with the team to facilitate continuous improvement • Create and deliver system training tools (i.e. process documentations, training sessions, communications)

• Line manage members of the Management Accountant team • Guiding, leading and developing direct reports with an emphasis on mentoring and strengthening the team • Produce timely and reliable monthly management accounts to tight deadlines for a selection of Vesta companies • Identify and investigate variances against benchmarks, provide analysis of differences, and explore potential problems with non-financial department heads • Take the lead on various projects, including process and system improvements • Update Excel-based reconciliation / support packs for all Balance Sheet accounts • Support and challenge the business heads with the Group’s Quarterly Strategic Review process (forecasting) • Prepare periodic financial statements and supporting schedules, tax computations and cash flow forecasts • Interpret and communicate financial data to non-financial managers, advise on the business impact and make appropriate recommendations • Involvement in on-going process development and transformation projects to improve business efficiency and profitability • Developing a continuous improvement framework to ensure efficiencies are rolled out and adopted by all team members and the wider organization where appropriate • Act as a Business Partner within all aspects of the role • Capture data and analysis to provide support to business decision making • Prepare quarterly VAT returns and Corporation tax packs • Contribute to the success of the overall corporate strategy • Support / assist with acquisition related activity including integration of people, systems and processes and acquisition accounting entries

• This role is responsible for leading and delivering critical business and operational projects across the VMS payments ecosystem. • Manage multiple concurrent workstreams, coordinate internal and external stakeholders, and ensure projects are delivered efficiently, compliantly, and commercially successfully. • Play a key role in scaling our PayFac proposition by driving merchant migrations, onboarding reseller partners, managing operational and compliance initiatives, and coordinating the delivery of new payment technologies and capabilities. • Lead migration projects moving merchants from third-party acquirers onto the VMS PayFac platform. • Manage end-to-end migration workstreams across operations, compliance, technical integration, onboarding, and customer communication. • Coordinate stakeholders to ensure smooth migration experiences with minimal disruption to merchants. • Track migration performance, timelines, risks, and commercial outcomes. • Support the optimisation of onboarding, underwriting, and activation processes to accelerate merchant conversion. • Manage the onboarding and integration of new reseller and software partners into the VMS payments ecosystem. • Coordinate technical, commercial, operational, and go-to-market workstreams to ensure successful launches. • Act as the central point of coordination between internal teams, external partners, and third-party vendors. • Ensure partners are operationally ready to successfully launch and scale payment offerings. • Drive project plans, timelines, dependency management, and stakeholder reporting throughout the integration lifecycle. • Lead internal operational and compliance-related initiatives.