Vesta Software Group

• Responsible for growing and driving the commercial and customer success of the Nova programme. • Focus on long-term relationships rather than short-term sales. • Work closely with senior stakeholders to understand their goals, challenges, and identify opportunities. • Act as the commercial lead for Nova building a portfolio of high-value accounts and prospects. • Drive growth in the UK while collaborating internally to deliver value to Gladstone customers. • Build strong, trusted relationships with senior decision-makers including C-Suite, Heads of Service, and Directors. • Develop and maintain clear account plans that align customer objectives with Nova as a platform-level AI solution. • Build pipeline and market penetration in targeted strategic accounts within the leisure industry base. • Identify and convert opportunities for upsell, cross-sell, and solution expansion across existing accounts. • Forecast account revenue accurately and contribute to overall business growth targets. • Position Gladstone as a solution partner that connects insight into action.

• Own and drive double-digit revenue growth across both businesses, maintaining and extending the commercial momentum already established • Lead the recruitment of a permanent CRO in partnership with the Group Leader as an early priority, ensuring commercial leadership is strong, permanent, and aligned to the direction you set • Ensure the transition to a product-driven model accelerates revenue rather than distracts from it: new capability should open new commercial conversations, improve retention, and justify better pricing • Maintain close oversight of key accounts, commercial pipeline, and revenue quality across the portfolio • Identify and pursue new commercial opportunities, including adjacent markets, product extensions, and partnerships aligned with the group's AI-first direction • Ensure pricing strategy reflects the value the business delivers, and that commercial discipline is applied consistently across both customer acquisition and retention • Drive meaningful margin improvement across the portfolio, treating product and technology investment as the lever to get there sustainably • Lead cost-to-serve reduction, with a clear line of sight between product capability improvements and operational efficiency gains • Ensure every significant product investment has a commercial outcome attached to it, and hold the senior leadership team to account against those outcomes • Apply commercial rigour to pricing, customer segmentation, and unit economics across both businesses, ensuring the product roadmap and the commercial model are properly aligned • Lead the business's move to a product-driven operating model with genuine conviction: product capability drives growth strategy, not the other way around • Champion AI-first thinking across the business, embedded into product development, operational efficiency, and commercial decision-making, not confined to a pilot programme • Hold the senior leadership team accountable for translating product and technology investment into measurable commercial outcomes • Engage deeply enough with product and technology direction to challenge quality and prioritisation without running the functions: know what good looks like, and say so when it falls short • Operating in FCA-regulated markets is not a constraint on this business. It is part of what makes the customer relationships sticky, the barriers to entry real, and the competitive moat defensible. • Hold executive accountability for the regulatory and compliance framework across both businesses, ensuring it is robust, current, and genuinely embedded in how the business operates day to day • Work closely with the Head of Compliance and MLRO, acting as the senior executive sponsor for regulated activities and maintaining a clear, trusted, and well-functioning working relationship with both • Maintain full oversight of AML, KYC, safeguarding, and transaction monitoring obligations, and ensure the business consistently meets the standards required of an FCA-regulated operation • Treat regulatory strength as a commercial differentiator: customers choose Jonas Fintech in part because they trust us. Protect and build on that • Lead the full senior leadership team with authority, holding each member clearly accountable for delivery in their domain while giving them the space to run it • Build a high-performance culture with clear expectations, honest feedback, and genuine ownership at every level • Manage the Group relationship with transparency and commercial rigour, owning the reporting cycle and representing the business credibly at Group level • Drive the business's ongoing modernisation and product investment programme, ensuring it delivers commercial outcomes and does not dilute operational performance in the process

• Lead the end-to-end delivery of delegate management and ticketing services for assigned events and accounts. • Own the client relationship for assigned accounts, acting as the primary day-to-day point of contact and providing expert advice on best practice in delegate and data management. • Build strong working relationships with stakeholders across Dataflow, JET, and client organisations at project and operational level. • Manage project scope, timelines, dependencies, and risks, escalating where appropriate to ensure delivery on time, in scope, and to client expectations. • Coordinate with professional services, development, sales, support, and finance teams to deliver against project commitments. • Ensure compliance with GDPR, data security, and industry best practice across all assigned projects and accounts. • Act as a subject matter expert for Dataflow delegate management and ticketing solutions on assigned projects. • Provide informal training, guidance, and mentorship to JET project managers, enabling them to support and deliver Dataflow products effectively.

• Develop a deep, continuous understanding of customers, partners, and the broader market through engagement, research, and data. • Identify unmet and emerging customer needs and translate these into commercial opportunities — better positioning, new packaging, clearer messaging, or new routes to market. • Act as a voice of the customer within commercial and marketing conversations, ensuring insight informs how we talk about, package, and sell our products. • Share customer and market intelligence regularly across the business, helping teams stay close to what customers value and where the market is moving. • Develop and maintain clear positioning, messaging, and value propositions across the product portfolio. • Translate product capabilities and innovations into compelling, outcome-led customer narratives. • Ensure product narratives are consistent and clear across customer-facing channels and internal materials. • Own messaging, collateral, and go-to-market activity for product launches, updates, and priority campaigns. • Define, brief, and maintain core product marketing assets — product pages, launch briefs, sales enablement materials, and product summaries. • Partner with product, sales, and marketing teams to ensure launches are commercially ready as well as operationally ready. • Shape product pricing, packaging, and commercial propositions in partnership with product and commercial leadership. • Evaluate appropriate fulfilment models for new offers, including sales-assisted approaches and automated or marketing-led fulfilment. • Identify opportunities to extend adoption, expand into adjacent use cases, and grow revenue across the portfolio — including evaluating where our core competencies support product or market extension. • Understand key customer journeys across awareness, evaluation, onboarding, and adoption. • Identify friction points and opportunities to improve conversion, engagement, and retention. • Develop content and programmes that help customers realise value quickly and fully. • Build and maintain structured feedback loops — such as webinars, customer communities, and advisory groups — that generate ongoing commercial and market insight. • Shape how products are represented across websites, campaigns, content, and events. • Monitor market trends, competitors, and customer sentiment to inform positioning and go-to-market decisions.

• Lead discovery on a new product opportunity, identifying meaningful customer problems and unmet needs. • Work directly with customers, users, and stakeholders to test assumptions and validate where to focus. • Define the problem space, target users, value proposition, and success criteria for the product. • Shape the product direction, roadmap, and prioritised backlog around the earliest valuable use case. • Turn broad opportunities into clear outcomes, hypotheses, and testable increments. • Make thoughtful trade-offs on scope, sequencing, and pace. • Partner closely with design and engineering to move from concept to launch. • Lead day-to-day product decisions through delivery, including backlog refinement and scope trade-offs. • Define and track early signals of customer value, adoption, and traction.

• Key focus on lead generation and reporting against target. • Executing effective lead generation campaigns to deliver the leads required to meet the annual sales target. • Responsible for weekly, monthly and ¼ reporting. • Develop strategies and tactics to drive leads and customer engagement/retention. • Develop and deploy successful marketing campaigns and own their implementation from idea to execution. • Experiment and measure with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis. • Continual improvement and learning into new lead generation activities. • Manage marketing team members day to day and assisting with the campaigns they are working to deliver. • Support integrated campaigns and communication activities. • Managing performance: ability to track/monitor project process against plan. • Strong analytical skills with the ability to report ROI and key marketing stats. • Understanding of brand, marketing and communication principles, coupled with a strong commercial drive and the ability to deliver high-value marketing activities that deliver return on investment. • Managing and creating content for the website. • Creating and designing email marketing content that is in line with brand guidelines. • Creating Social Media content and nurturing followers. • Knowledge of search engine optimisation through content/keyword. • Website performance monitoring. • Communication plans for new product launches. • Press releases for events, new products, and customer case studies. • Liaise with other departments within the organisation to ensure effective implementation of marketing activities.

• Build and ship production-grade AI capabilities that can be reused across Vesta Business Units (BUs). • Lead by example as a hands-on engineer, set the engineering bar, and turn pilots into repeatable starter kits with strong DevOps, security, and handover discipline. • Deliver reusable "starter kits" aligned to the AI-First Strategy build plan (e.g., Maintenance automation kit, AI-SDLC kit, Commercial/Sales acceleration kit). • Produce production-ready pilots with clear monitoring, evaluation, runbooks, and BU handover. • Create reference architectures and implementation patterns that work across heterogeneous BU stacks (Azure, AWS, on-prem, legacy products). • Own end-to-end solution design and implementation for central pilots and reusable components. • Lead technical discovery with BUs, focusing on constraints, data readiness, integration points, and security requirements. • Support adoption of AI-DLC (AI driven Development Lifecycle) methodology across Portfolio BUs by leading by example and aiding change management efforts during transition. • Establish CI/CD patterns for AI-enabled systems (tests, security scanning, release gates, environment separation). • Drive reliability: observability, cost controls, latency, fallbacks, and safe failure modes. • Operationalize AI-DLC/AI-SDLC practices: spec-first delivery, eval harnesses, quality gates, and auditable artifacts. • Ensure solutions can be safely operated by BUs with minimal central dependency (docs, runbooks, dashboards, training). • Coach junior engineers and partner engineers on modern SDLC, DevOps, and pragmatic AI delivery. • Contribute to internal playbooks, templates, and show-and-tell case studies.

Role Description The Head of Delivery is responsible for leading all aspects of development delivery across JMS. This position ensures that custom development projects, product enhancements, and defect fixes deliver revenue and are delivered on time, to specification, and to a consistently high quality. This is a commercially accountable role responsible for delivering Professional Services revenue through customer-funded custom development. The Head of Delivery ensures that all paid-for development work is delivered profitably, to committed customer deadlines, and in line with contractual expectations. This role owns the PS development forecast, ensures delivery capacity is aligned to commercial demand, and is accountable for hitting revenue and margin targets. Qualifications - Experience in leading software development teams. - Strong understanding of ERP systems and the metals industry. - Proven track record in managing customer-funded development projects. - Excellent communication and leadership skills. Requirements - Own the commercial performance of all customer-funded development work, including revenue, margin, and delivery against the PS business plan. - Ensure all custom development is delivered on time to contractual deadlines, protecting revenue recognition and customer satisfaction. - Maintain accurate rolling revenue forecasts for custom development and ensure delivery capacity matches commercial demand. - Collaborate with Finance to ensure proper revenue recognition, invoicing triggers, and margin tracking. - Define and enforce commercial rules of engagement for scoping, estimating, and approving custom work. - Lead all day-to-day software development delivery activities across JMS’s product lines. - Ensure predictable, high-quality delivery of customer-funded custom development, core product enhancements, and defect fixes. - Forecast and custom development revenue and deliver against forecast. - Operate strictly within the architectural patterns, guardrails, and design principles defined by the Head of Architecture & AI. - Establish and enforce delivery governance, ensuring consistency, transparency, and alignment with the product roadmap. - Own the functional product roadmap, supported by the Product Manager. - Translate product strategy into estimated, planned, and sequenced delivery commitments. - Ensure roadmap items are feasible within existing architectural constraints and timelines validated with Architecture & AI. - Act as the commercial owner of all custom development commitments, ensuring profitability, feasibility, and alignment with revenue targets. - Ensure customer deadlines are met consistently, as delays directly impact revenue recognition and customer satisfaction. - Approve all estimates and delivery commitments with commercial viability as the primary decision factor. - Collaborate with the Professional Services Manager to confirm resource availability and capacity for project-driven development. - Own backlog management across enhancement, maintenance, custom development, and technical debt items. - Plan and run sprint ceremonies including backlog refinement, sprint planning, and retrospectives. - Maintain a reliable release cadence and continuously improve forecasting accuracy. - Lead the QA function, ensuring all development work meets agreed quality standards before release. - Oversee functional testing, regression testing, UAT support, and test cycle planning. - Ensure clear acceptance criteria, repeatable test processes, and strong defect prevention controls. - Ensure completed work is packaged, tested, documented, and ready for installation by Platform Engineering. - Prepare release notes, user documentation inputs, and internal communication for upcoming releases. - Collaborate with Platform Engineering to ensure delivery outputs conform to deployment and installation requirements. - Lead, coach, and develop cross-functional development and QA teams (onshore and offshore). - Establish and maintain consistent delivery workflows and engineering practices across teams. - Collaborate with the Head of Architecture & AI on design feasibility, architectural impacts, and development approaches. - Partner with Platform Engineering to align environment needs, CI/CD integration points, and deployment readiness. - Work closely with the Product Manager on roadmap prioritisation, requirements clarity, and customer value alignment. - Support the Professional Services Manager with development dependencies for implementations and migrations. - Work with the Customer Support Manager to prioritise customer-reported defects and ensure timely remediation. - Support the Enterprise Account Manager with technical insight for major customer escalations and roadmap visibility. - Contribute to the strategy and future direction of the company through active participation in monthly Senior Leadership Team meetings. - Foster strong relationships with other Senior Leadership Team members, maintaining regular communication to ensure mutual awareness of activities, issues, and priorities. - Act as an ambassador for the company at Jonas Group and industry events. - Set an appropriate example for other members of staff in terms of conduct, ethics, and embodiment of company values. Benefits - Competitive salary. - Comprehensive health benefits. - Opportunities for professional development. - Flexible working hours. Company Description Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

• Lead and evolve our customer support function across the Auctions Division • Shape the future of customer service at Newline • Understand customer pain points and translate insights into practical solutions • Ensure that AI is applied in ways that deliver real-world value for customers and teams • Lead our support teams through an exciting period of transformation from on-premise to cloud-native solutions • Define what 'exceptional' looks like in a modern, global software business

Job Description: Customer Success Executive - CRB Cunninghams UK THE COMPANY: CRB Cunninghams are a UK provider with their own cashless catering, pre-order app, identity management, online payment and nutritional analysis solutions supported by a national service and support team. Our education solutions are used in over 3,000 schools across the UK to help them run efficient and effective meal and nutritional programs as well as providing a cashless solution to aid in the payment of those items, to help reduce the use of cash and the issues associated with it. Our mission is to help our schools throughout the UK become cashless and benefit from the numerous effects this brings, such as reduced debt, food waste reduction and free school meal anonymity to name just a few.  THE ROLE: We are seeking a proactive Customer Success Executive to join our growing team. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our solutions. This role is suited to someone who thrives on problem-solving, building strong relationships, and helping customers achieve measurable success. You will guide schools through onboarding, manage early success milestones, and support strategic projects that expand our impact. Each day you will focus on building long-term customer relationships, drive adoption, generate sales leads and minimise churn. RESPONSIBILITIES: - Proactively engage with customers to understand their needs, provide guidance, and identify opportunities for deeper product utilisation. - Support and streamline onboarding for new schools, ensuring smooth adoption and early value realisation. - Monitor customer health metrics, identify at-risk accounts, and implement tailored action plans to mitigate churn. - Collaborate with internal teams (Marketing, Support, Sales, Product, Projects) to resolve issues quickly and showcase success stories. - Conduct regular account reviews, providing insights and recommendations that align with school priorities. - Build a strong understanding of each customer’s goals and challenges, recommending solutions that drive outcomes. - Handle queries, complaints, and billing disputes with efficiency and professionalism. - Identify opportunities to deliver measurable value for customers while supporting commercial growth through upsell, cross-sell, and retention strategies. - Generate Leads for the Customer Success or Sales Team to follow up and proactively identify cross sales and upsell sales opportunities. - Conduct demonstrations of additional modules / solutions that the customer could purchase to enhance their system. - Meet retention targets. - Meet renewal / multiyear targets. EXPERIENCE: - 1-3 years of experience in a customer-facing role, ideally within SaaS, technology, EduTech or service delivery. - Proven ability to manage accounts or customers with measurable outcomes. - Demonstrated success in resolving customer issues and driving product adoption. - Strong communication and stakeholder management skills, both written and verbal. - Competence with Excel and CRM tools (ideally Salesforce) to track and analyse customer data. ABOUT YOU: - Excellent communication and relationship-building skills. - Good analytical skills, with advanced Excel knowledge. - Proactive, solutions-focused, and results-driven. - Organised with the ability to manage multiple priorities effectively. - Experience in a customer-facing role, ideally within software or technology. - Passionate about helping customers succeed and committed to continuous improvement. - Commercially minded, with the ability to balance customer advocacy with business growth objectives. Business Unit: CRB Cunninghams Scheduled Weekly Hours: 37.5 Number of Openings Available: 1 Worker Type: RegularCareer Site: More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index. IS THIS YOU?