• Handle inbound customer calls while delivering a world-class customer experience. • Review account and application activity for potential fraud concerns. • Investigate complex fraud scenarios, including identity theft and account takeover. • Conduct detailed research across multiple systems and data sources. • Secure accounts by applying appropriate restrictions and controls to prevent financial loss. • Initiate and process fraud claims in accordance with established procedures. • Review and complete escalated actions from frontline teams to ensure accurate resolution. • Identify emerging fraud trends and escalate concerns appropriately. • Maintain expertise in fraud prevention practices, operating procedures, regulatory requirements, and bank policies.

• Execute our sports strategy across Soccer, Table Tennis, International Basketball, MMA by identifying key moments and launching timely, differentiated prediction markets. • Partner with the Predictions Operations, Social, Customer Relationship Management, Integrated Marketing, and Merchandising Teams to deliver go-to-market campaigns and live event activations. • Manage on-site merchandising by prioritizing and optimizing content across sports and promotional experiences. • Build strong cross-functional partnerships to drive fast, coordinated execution across customer touchpoints. • Support game day operations, responding to live moments, promotions, and in-game opportunities, including evenings and weekends during peak sports seasons. • Develop expertise in prediction markets, including contract creation, market behavior, and promotional mechanics, while helping scale the offering. • Maintain centralized planning and organization to keep initiatives, timelines, and priorities on track. • Use data and performance insights to refine sport-specific strategies and support key campaigns throughout the year.

• Responsible for a specific geographic territory and the successful promotion and growth of Neurocrine products. • Manages and develops long-term relationships with physicians and other customers for targeted accounts in their assigned territory and represent Neurocrine brand(s) and their approved indications. • This role also plays an important part in educating external customers such as physicians, nurses, medical assistants, case managers, etc. and helping them learn about the benefits of our product(s). • Drives product acceptance and growth through targeted education and strategic account management. • Executes territory sales strategies to meet or exceed objectives via in-person and virtual communications. • Identifies and addresses territory-specific opportunities and barriers to product success. • Effectively manages promotional resources and budget. • Builds and maintains relationships with key stakeholders including healthcare providers (Psychiatrists, Neurologists, NPs, PAs), clinical staff (RNs, LPNs, PharmDs), key opinion leaders and advocacy groups, community mental health clinics and long-term care facilities, local/regional payers and pharmacies.

• Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs. • Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening. • Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling. • Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes. • Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution. • Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed. • Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required. • Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures. • Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints. • Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation. • Assist with month-end, quarter-end, and year-end processing and reporting as needed.