Role Description As the Vice President, Revenue Operations, you will serve as the strategic and operational leader of Unite Us' commercial organization, helping lead the company through its next phase of growth. This role is a trusted thought partner to the executive leadership team, responsible for designing, optimizing, and scaling the end-to-end revenue engine across Sales, Customer Success, Marketing, Finance, Product, and strategic partnerships. You will own the strategy, processes, systems, and insights that drive how we go to market, win and grow complex customer relationships, support our partner and network ecosystem, and enable data-driven decision making across the business. Customer Success Operations is fully in scope, ensuring a seamless customer lifecycle from acquisition through expansion and retention. You are a strategic business leader who combines analytical rigor with commercial acumen to translate company objectives into scalable operating models. You continually identify opportunities to improve how we work by leveraging technology, automation, and AI to create competitive advantage, increase organizational effectiveness, and maximize business performance. You inspire confidence across the organization, challenge conventional thinking, and focus relentlessly on measurable impact and execution. What You'll Do - Own the Revenue Operations strategy and operating cadence across Sales, Customer Success, and Partner Operations, providing executive leadership with accurate forecasting, pipeline visibility, performance insights, and trusted data to drive strategic decision-making. - Lead annual Go-to-Market planning by designing territories, developing capacity and headcount models, setting quotas, and partnering with Finance and executive leadership to align commercial strategy with growth objectives. - Build and optimize commercial operations infrastructure that supports complex enterprise sales motions, including deal desk operations, pricing and proposal governance, approval workflows, and contract execution. - Develop and scale Customer Success Operations, establishing the operational framework for customer health, adoption, renewals, expansions, and executive business reviews to maximize customer lifetime value. - Architect and continuously optimize the GTM technology ecosystem, leveraging AI, automation, and system integrations to improve productivity, simplify workflows, and increase operational efficiency across the customer lifecycle. - Establish enterprise-wide data governance and business intelligence standards, ensuring consistent metrics, executive dashboards, reporting, and analytics that enable informed, data-driven decision-making across the organization. - Design and operationalize partner and ecosystem programs by building scalable processes, performance metrics, and operational support for strategic partnerships, co-sell initiatives, and network growth. - Lead sales and customer success enablement strategy, partnering across the organization to deliver onboarding, training, tools, and operational resources that improve productivity and measurable commercial performance. - Build, develop, and lead a high-performing Revenue Operations organization, creating the structure, capabilities, and talent strategy needed to support the company's growth while fostering a culture of continuous improvement and operational excellence. Qualifications - 10+ years of Revenue Operations leadership experience (Sales and Customer Success) at a high growth B2B SaaS company. Strategy consulting experience is a plus. - Demonstrated experience serving as a strategic partner to executive leadership, influencing organizational direction and business outcomes. - Proven ability to lead cross-functional transformation initiatives across multiple business functions beyond Sales and Customer Success. - Strong business acumen with experience in annual planning, growth strategy, organizational design, and executive decision support. - Deep experience implementing sales technology and methodologies. - Extensive experience rolling out programs and processes across a large number of people. - Experience within the Healthcare and/or Government market. Benefits - Medical, Dental, and Vision insurance, including unlimited virtual mental health and acute medical visits. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription. - Flexible Time Off, including volunteer days and mental health days, along with 14 paid, company-wide holidays. - Paid Parental Leave, including adoptive parents. - Employee Resource Groups to connect and engage with colleagues, like Military Veterans. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match, immediate vesting, and financial wellness resources. - Life and AD&D insurance, with the option to purchase additional coverage for yourself and your dependents. - Disability Coverage and Accident Insurance. - Pet Insurance. - All necessary equipment to perform your duties, including a computer, mouse, keyboard, and other items on our approved list of WFH supplies. Environmental Job Requirements and Working Conditions - This position is remote, U.S. based. - This position may require 15% travel. - The target pay range for this role is: $200,000-225,000, dependent on the candidate's skills, experience, and competencies, as well as location. - All team members will be required to pass a background check which includes criminal, employment, and education verification.

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Drive affiliate revenue by reactivating dormant partnerships, strengthening relationships with existing partners, and negotiating exclusive, above-market commercial terms • Build and scale a new TradFi affiliate vertical by acquiring and managing forex, CFD, and commodities brokers with CPA and RevShare partnership models • Expand affiliate partnerships in priority markets, including Japan and the CIS, to maximize monetization of high-traffic regions • Coordinate affiliate content production and ensure effective integration of affiliate links across editorial content • Own the affiliate advertising infrastructure in AdButler, including campaign setup, placements, naming conventions, banner management, A/B testing, and ongoing optimization • Identify high value conversion patterns by analyzing placements, traffic sources, audience segments, and geographies, then replicate successful strategies across the portfolio • Audit, optimize, and improve affiliate placements, funnels, and conversion paths to boost CTR and performance • Collaborate closely with editorial and partnerships teams to ensure a cohesive cross-functional content strategy

Role Description As the leader of PolyAI's revenue enablement function, this role will build and manage a team of enablement professionals while empowering AEs, BDRs, SCs, and AMs to overachieve KPIs. You will own the development and rollout of onboarding and ongoing enablement across the revenue org, and lead the next phase of how PolyAI enables its revenue team: - Embedding Command of the Message (CoM) and MEDDPPICC as our shared sales language. - Scaling AI-powered enablement tools — including our Claude Code-based Deal Advisor skill and the LetterAI revenue enablement hub — into the daily workflow of every seller. You will partner cross-functionally (sales, ops, marketing, product, etc.) to build and deliver ongoing training on PolyAI messaging, sales processes, and best practices to reduce the sales cycle and increase revenue. What You'll Do: - Build, lead, and develop a team of revenue enablement professionals — setting priorities, coaching for growth, and ensuring consistent execution across programs. - Identify gaps in attainment, knowledge, and adherence to process, and create effective training to upskill the revenue team. - Own and continuously evolve PolyAI's adoption of Command of the Message (CoM) and MEDDPPICC as our qualification and deal-management framework. - Drive adoption and ongoing evolution of PolyAI's AI-powered enablement stack. - Manage and grow LetterAI as PolyAI's revenue enablement hub and content library. - Work cross-functionally to create and maintain training content, messaging, and onboarding curriculum. - Support improving ramp time by running onboarding programs for AEs, BDRs, SCs, and AMs. - Organize training events (e.g., Sales Bi-weekly, RevUp Hour) for new releases of content, customer learnings, product updates, and sales process changes. - Gather feedback from AE, BDR, SC, and AM teams to support continuous improvement of enablement programs. Qualifications - 5+ years in full sales cycle and/or sales enablement experience at a high growth startup. - Experience building, managing, and developing a team, ideally within sales enablement or a related revenue function. - Experience building and managing sales onboarding and ongoing enablement. - Direct experience with Force Management's Command of the Message and/or MEDDPPICC. - Comfort driving adoption of AI-enabled sales tools. - Ability to create and train on GTM curriculum using modern enablement/content platforms. - Excellent presentation skills. - Strong verbal and written communication skills. - Experience with contact center solutions is a plus. Requirements - Base salary of $190,000 – $230,000 for Tier 1 (NYC & San Francisco). - Base salary of $175,000-$200,000 for Tier 2 (All other U.S. locations). - Eligible for a target annual bonus of 20%. - Final compensation will be determined based on experience, qualifications, location, and the scope of the role. - This position includes equity in the business. Benefits - Participation in the company’s employee share options plan. - 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision. - Life Insurance. - STD and LTD. - The opportunity to contribute to the company's 401k plan. - Flexible PTO policy + 11 designated company holidays. - Annual learning and development allowance. - One-off WFH allowance when you join. - Enhanced parental leave. - Company-funded fertility and family-forming programmes. - Menopause care programme with Maven. Company Description At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. - Only the best: We expect the best from our people. - Ownership: We care deeply about what we do. - Relentlessly improve: Continuous, obsessive improvement is the only way we will transform the world of conversational AI. - Bias for action: We take calculated risks and we deliver impact fast. - Disagree and commit: We work hard to understand and accept decisions made. - Build for people: We are building for a future that prefers automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.