Hey Jane logo
Hey Jane

Complete abortion care through telemedicine ✨

Director of Revenue Operations

Revenue OperationsRevenue OperationsFull TimeRemoteLeadTeam 1-10Since 2021H1B No SponsorCompany SiteLinkedIn

Location

California + 8 moreAll locations: California | Colorado | Illinois | New Jersey | New York | Oregon | Maryland | Massachusetts | Washington

Posted

2 days ago

Salary

$145K - $180K / year

Seniority

Lead

Bachelor Degree7 yrs expEnglish

Job Description

Director of Revenue Operations

Hey Jane

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

Job Requirements

  • 7+ years in healthcare revenue cycle or billing operations, with at least 2 years in a management or lead role
  • Medi-Cal/Medicaid billing experience strongly preferred; multi-state Medicaid experience a strong plus
  • Telehealth, reproductive health, or women's health background strongly preferred
  • Fluency in clearinghouse workflows, ERA/EOB reconciliation, and CPT/ICD-10 coding for reproductive and virtual care
  • Hands-on experience configuring and managing billing systems and EHRs; comfortable being the internal subject-matter expert
  • Analytical mindset with a track record of using data to identify trends, track KPIs, and drive process improvements — not just reporting numbers but acting on them
  • Strong cross-functional operator: able to work with Clinical, BD, Finance, Product, and Clinical Operations without needing a go-between
  • Excellent written and verbal communication skills; able to translate billing complexity into clear escalations, documentation, and leadership updates
  • Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
  • Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare

Benefits

  • Compensation: $145-180k + equity
  • Unlimited vacation
  • Health, dental, and vision insurance with FSA

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