Hey Jane

• Provide direct clinical support to patients undergoing medication abortion • Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance • Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most

• Answering patient questions related to treatment, logistics, and next steps • Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination • Tracking patients through their care journey and ensuring timely follow-up • Checking, documenting, and reporting insurance eligibility information • Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards • Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates • This role requires a high level of accuracy and follow-through.

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Manage end-to-end provider licensing workflows across multiple states, including initial applications, renewals, and maintenance for all provider types (MDs, NPs, CNMs, RNs, etc.) • Own payer enrollment processes for commercial and government payers (Medicaid, Medicare), from initial application through active status • Maintain and update CAQH profiles for all providers • Build and maintain accurate tracking systems to monitor license and credential expiration dates, ensuring zero lapses in provider ability to practice • Serve as the primary liaison between clinicians, state medical/nursing boards, payers, and internal stakeholders • Follow up persistently and proactively with external agencies and boards to move applications forward and resolve delays • Develop and document SOPs and workflows for licensing and credentialing processes as the company scales • Partner closely with clinical, operations, and business development teams to ensure providers are enrolled and ready to see patients on time • Identify gaps in current processes and implement improvements to reduce administrative burden on clinicians • Ensure compliance with licensing requirements, credentialing standards, and HIPAA requirements

• Provide direct clinical support to patients undergoing medication abortion • Respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance • Ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most.

• Provide medication abortion care to patients via Hey Jane’s online platform • Conduct visits via video, phone or asynchronously • Review patients’ medical intake responses • Communicate with patients via HIPAA-compliant messaging app or during live appointments • Determine eligibility for online medication abortion treatment • Prescribe medications to a mail-order pharmacy or arrange local pharmacy pickup • Respond to medical inquiries from patients requiring further evaluation • Direct nursing staff regarding referrals and additional prescriptions as necessary

• Own design and oversight of end-to-end revenue cycle operations, including charge capture, claims submission, denial management, payer follow-up, patient billing, and AR collections • Monitor and manage key revenue cycle metrics (clean claim rate, AR days, denial rate, write-off rate) and report results to leadership on a monthly cadence • Develop and document billing and coding protocols in partnership with Clinical, and ensure consistent application across all payer types • Lead denial prevention and appeals processes, tracking root causes, identifying patterns, and closing systemic gaps • Own billing compliance and operational readiness for every new insurance plan Hey Jane accepts — this role does not negotiate contracts, but ensures the infrastructure to bill under them is in place before care is delivered • Partner with Product and Engineering to evaluate RCM and AI tooling, optimize EHR and billing system configuration, including automations, reporting, and integrations • Support state expansion by operationalizing billing for new Medicaid programs and payer launches • Identify and resolve operational gaps in the revenue cycle, building scalable processes that reduce manual work and improve accuracy • Manage a team of 2-3 billing specialists

• Set our people strategy: Define how we think about talent, compensation, benefits, and the org design questions that come with growth. • Formalize our culture of feedback and development: Level up our feedback systems, performance cycles, leveling and promotion programs, and manager training. • Optimize recruiting: Mature our hiring strategies, systems and manager support mechanisms. • Own multi-state workforce management and employee relations: Ensure oversight of classification, hiring compliance, and other employee matters. • Reinforce Hey Jane as an amazing place to work: Own eNPS feedback loop with a focus on onboarding, benefits, PTO, and the rituals that hold our team together across clinical and business teams.

• Own quarterly and annual planning end-to-end • Organize and prioritize leadership meetings and agendas • Drive high-stakes, cross-functional projects • Ensure alignment among the CEO, leadership, and team • Contribute to investor communications and fundraising

Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, HI, IL, MA, MD, NJ, NM, NY, OR, and WA. We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help. From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares. Role Overview We are seeking a compassionate, detail-oriented Registered Nurse who is committed to reproductive justice and trauma-informed care, and energized by the opportunity to expand access to safe, patient-centered abortion care through telemedicine. In this role, you will provide direct clinical support to patients undergoing medication abortion. As a remote RN, you will respond to patient’s medical questions and concerns, delivering timely triage, clinical assessment, and patient-specific nursing guidance. You’ll ensure every patient feels heard, supported, and cared for—providing culturally responsive, evidence-based care during moments that matter most. We are currently hiring for a full time RN. - Working hours: 10 hr shifts - 12pm-10pm ET / 9am-7pm PT - Working days: Wednesday, Thursday, Friday, Saturday - Compensation: $90,000-$93,000 - Anticipated start: August 2026 Qualifications - 2+ years of clinical experience as an RN (BSN required) preferably in telehealth - 1+ year experience providing abortion & reproductive healthcare - Active state licensure (RN) and licensed in CA and at least one of the following states: CO, IL, MI, NJ, NV, NY, OH, VA or compact state license plus CA - Strong clinical assessment and triage skills, with the ability to make sound decisions in real time - Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty through chat and virtual visits - Ability to navigate clinical protocols, regulatory requirements, organizational policies related to patient care and documentation - Skilled at using online tools and technology to deliver care and communicate with patients - Experience providing trauma-informed, patient-centered care - Commitment to reproductive justice and expanding access to abortion care - Comfortable working in a fast-paced, mission-driven startup environment - Eager to engage in constant process improvement to refine our tools and operations for improved care delivery - Preferably bilingual in Spanish $90,000 - $93,000 a year • Compensation: $90k-$93k + equity • Flexible vacation policy • Health, dental, and vision insurance with FSA At Hey Jane, we work towards the vision of having equitable healthcare, changing the status quo, and rebuilding the way people experience healthcare—and bring that same vision to our workplace. We’re an equal opportunity employer committed to building an inclusive environment, and encourage all applicants from every background and life experience.