Role Description We’re looking for a mental health on-call PRN clinical supervisor with a background in delivering crisis mental health services. You will manage direct patient services using innovative technology while also ensuring adherence to the highest quality service delivery of your team of direct reports. Responsibilities: - 80% - Manage risk by developing and overseeing emergency and crisis support processes: - Consult and provide direction to staff in their provision of services to individuals in crisis and complex cases. - Be available for immediate support during assigned and on-call hours for staff who are supporting individuals in crisis. - Be available to cover Response Services for staff performing a suicide assessment. - Identify areas for workflow improvement and work collaboratively to improve service delivery. - 20% - Ensure adherence to the highest quality service delivery: - Review SAFE-T Assessments, risk levels, interventions, and notes for more acute individuals. - Work collaboratively with coordinators, individuals, and referral partners to ensure a smooth referral and communication process. - Monitor communication and outreach documentation to ensure that staff are identifying appropriate immediate and longitudinal needs of patients. - Monitor shift handoffs, communication between coordinators, and expected duties throughout the shift. This position requires on-call coverage that can include weekdays, weekends, and holidays. The hours for this position are between 9am - 8pm ET. Shifts include 9am-2:30pm, 2:30pm-8pm, 9am-5pm, and/or 9am-8pm depending on need. Qualifications - At least a Master’s degree in psychology, nursing, social work, or related field. - An independent clinical license (LISW/LCSW/LMSW, LPCC, LMFT). - 5+ years of behavioral health experience. - Experience with adolescents (preferred). - Professional and organized in both written and verbal communication. - Ability to build rapport easily and provide support virtually with individuals who are experiencing mental health challenges. - Passionate about using technology and innovation to improve access to behavioral health services. - Strong insight and judgment, and the ability to make quick and clinically accurate decisions for best practice. - Strong organizational and technological proficiency, including the ability to simultaneously navigate multiple applications, document in real time, and maintain clinical focus while conducting suicide risk assessments. - Experience working on Mac or eagerness to learn it as your primary operating system. - Expected to cover at least 2 holidays per year and 2 weekend shifts a month. - This role can be performed remotely or in person, and is open to candidates in most US states. Requirements - Due to state registration and compliance requirements, NeuroFlow cannot currently employ candidates based in Hawaii, Oregon, New Mexico, or North Dakota, whether at the time of application, offer, or start date. What We Believe NeuroFlow is a proud equal opportunity employer. Every day we are working to tackle the mental health crisis in America, and in order to do that well, we need diverse voices, experiences, and perspectives at the table. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are typically done which will ensure an equal employment opportunity without imposing undue hardship on NeuroFlow. Please inform our Talent team if you need any assistance completing any forms or to otherwise participate in the application process. Security Responsibilities - Act in accordance with NeuroFlow’s Information Security Policies. - Protect organizational assets from unauthorized access, disclosure, modification, destruction or interference. - Report security events or other risks to the organization. - Execute organizational security processes or activities. - Perform security responsibilities that are defined and communicated for their role. - Be responsible for their actions regarding the security of the organization.

• Handling member inquiries, resolving issues, and providing exceptional customer service • Answering customer calls and emails promptly and professionally • Primary contact for video banking communication • Providing accurate and efficient assistance to members in resolving their inquiries, concerns, or complaints • Troubleshooting technical issues and providing guidance on product or service features • Documenting detailed information about customer interactions in our database • Recommending products and educating members to help meet their financial goals • Maintaining professionalism, empathy, and a member-centric attitude while interacting with members • Collaborating with other Remote Service Professionals to improve member service • Help to train new employees and inform them about company’s policies • Make fraud prevention, security, and accuracy a top priority • Adhering to company policies, guidelines, and protocols for consistent service delivery

Customer Service Representative / Call Center Representative Pittsburgh, Pennsylvania Hybrid M-F Schedule! Description Make a Difference While Building a Career You Love  Are you passionate about helping others and ready to take the next step in a meaningful career? At InnoSource, we’re not just offering a job, we’re inviting you to be part of something bigger. Join us as a Customer Service Representative / Call Center Representative and become a vital part of a mission to uplift your community.  In partnership with a respected local organization, we’re assembling a team of compassionate, driven professionals who are committed to making a real impact — one conversation at a time.  Why You’ll Love This Opportunity  - Enjoy the flexibility of hybrid work starting on Day 1 — giving you the balance you need to thrive both personally and professionally.  - Help individuals and families navigate financial challenges and manage utility costs.  - We invest in your success with comprehensive training, continuous support, and clear pathways for advancement. Your career journey matters here.  - Work alongside a supportive, collaborative group that values your contributions and celebrates your wins.  - This is more than a job — it’s your chance to create lasting change while building a career that inspires you every day.  Key Responsibilities What You’ll Do As a Customer Service Representative / Call Center Representative, you’ll play a key role in assisting customers with empathy, efficiency, and professionalism. Your day-to-day responsibilities include: - Connecting with Customers: Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs. - Managing Applications: Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility. - Organizing Information: Maintain detailed and accurate customer records using our systems. - Collaborating with the Team: Work closely with colleagues and supervisors to meet program goals and deliver outstanding service. Requirements Education and Experience – Customer Service Representative / Call Center Representative What We’re Looking For We’re seeking candidates who are passionate about making a difference and excel in delivering exceptional customer service: - Customer-Focused: You genuinely care about helping others and can provide friendly, patient, and professional support. - Tech-Savvy: You’re comfortable using Microsoft Windows, Office applications, and learning new systems quickly. - Resilient: You handle challenges with grace and maintain a positive attitude under pressure. Benefits & Pay What’s In It for You - Competitive Pay: Starting at $15.00/hour, with opportunities for raises and bonuses as you grow in the role. - Comprehensive Benefits: Enjoy health and life insurance, dental reimbursement, and more. - Paid Training: Participate in top-tier training delivered in a hybrid format to set you up for success. - Your home is workplace: After training for the CSR role, enjoy the flexibility of working a hybrid schedule (must reside in Pennsylvania) - Career Advancement: Unlock growth opportunities with clear pathways to advance within the company after transitioning to a full-time role with our client. Join us in making a difference, one call at a time. Apply today to start your journey as a Contact Center Specialist with InnoSource!

• Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing. • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquiries via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.