Role Description As the Director, Product Development Operations, you will lead the operational engine behind our Product, Engineering, and Design organizations. This is a people-leadership role responsible for building and scaling the teams, systems, and processes that enable Product, Engineering, Design, and Data teams to plan, build, and ship high-impact, user-centric solutions efficiently and predictably. You will set the strategic direction for product and engineering operations, spanning release management, tooling and workflow governance, product analytics enablement, and research operations, while directly managing and developing a small product operations team that includes the Senior Product Operations Manager and the UX Design team. You are equally comfortable setting multi-quarter strategy and rolling up your sleeves to solve in-the-weeds operational or design-resourcing problems, and you know how to lead both through direct authority and influence. What You'll Do - Team Leadership & Organizational Development - Build, lead, and develop a high-performing Product Development Operations team, including hiring, coaching, performance management, and career growth. - Directly manage the UX Design team, ensuring designers are well supported and grow in their craft. - Set team priorities and allocate resources so the team operates as a force multiplier across Product and Engineering. - Serve as a mentor and escalation point for operational challenges across product lines. - Operational Strategy & Leadership - Define and own the operational framework for the Product and Engineering organizations. - Develop KPIs and define leadership-level reporting to track performance, velocity, predictability, and impact across teams. - Facilitate cross-functional collaboration and alignment across Product, Design, Engineering, Data, Marketing, and customer-facing teams. - Release Management - Own release management strategy end-to-end across all products. - Oversee release planning and execution, managing cross-team dependencies, risks, and timelines. - Manage release calendars, release notes, stakeholder communications, and post-release retrospectives. - Tooling, Workflow & Systems Governance - Develop subject matter expertise and support administration of enterprise tools such as Jira, Airfocus, Pendo, and related systems. - Define and govern ticket hygiene standards, workflow configurations, and automations that support agile practices at scale. - Monitor enterprise-wide compliance across the ticket ecosystem and analyze KPIs to measure adherence, data quality, and process effectiveness. - Oversee Pendo administration and tagging strategy. - Product Analytics Enablement - Partner with Data and Product Development leadership to design product analytics tools and frameworks. - Drive organization-wide adoption of analytics tools and frameworks. - Design Leadership & User Research Operations - Own design operations for the UX Design team, including workflow, critique cadence, design system governance, and tooling. - Set the bar for design quality and craft. - Support Design and UX Research functions by operationalizing research roadmaps, tooling, recruiting, and repository management. - Ensure research insights and design outputs are easily accessible and actionable across product teams. - Strategic Planning & OKR Alignment - Lead Product Development's quarterly and annual planning cycles and OKR alignment process. - Facilitate backlog hygiene, sprint planning cadence, and roadmap transparency across the organization. - Best Practices & Continuous Improvement - Continuously evaluate, evolve, and scale product and engineering operations best practices. - Assess and lead the deployment of new tools across the product organization. Qualifications - 8+ years of experience in product operations, engineering operations, program management, or a similar role. - 2+ years of experience directly managing and developing a team. - Proven leadership managing cross-functional teams and driving operational improvements at scale. - Deep understanding of the product development lifecycle, agile methodologies, and release management. - Experience owning and administering Jira, Confluence, Airfocus, and similar tools. - Experience administering Pendo or a similar product experience/analytics platform. - Strong grasp of user research and product analytics best practices. - Experience conceiving, developing, deploying, and owning new processes across a product and engineering org. - Excellent communication, facilitation, and stakeholder management skills. - Data-driven mindset with the ability to develop and act on meaningful insights. - Prior experience in SaaS, consumer tech, or enterprise software preferred. Benefits - Medical, Dental, and Vision insurance for team members and eligible partners and dependents. - Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription. - Flexible Time Off, including volunteer days and mental health days, plus 14 paid, company-wide holidays. - Paid Parental Leave for adoptive parents. - Employee Resource Groups (ERGs) to connect and engage with colleagues. - Tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits. - 401(k) with Employer Match. - Life and AD&D insurance, with the option to purchase additional coverage. - Disability Coverage. - Accident Insurance. - Pet Insurance. - All necessary equipment for remote work will be provided.

Role Description We are seeking an Operations BI & Automation Coordinator to help improve the efficiency, visibility, and scalability of its live event ticketing operations. This role is designed for a technically curious operations professional who can understand an end-to-end workflow, identify inefficiencies, develop reporting solutions, and recommend practical improvements through artificial intelligence, automation, and other tools. The primary objective of the position is to translate daily operational realities into better reporting, tooling, processes, and automation. - Review and map end-to-end operational workflows across the ticketing operation. - Identify manual, repetitive, inefficient, or high-risk steps that can be improved. - Recommend process improvements based on operational data, quality findings, and team feedback. - Build or support the creation of reports, dashboards, trackers, and other operational tools. - Explore the use of artificial intelligence, no-code tools, low-code platforms, and automation solutions to improve team efficiency. - Translate operational challenges into clear technical or functional requirements. - Work closely with the Operations Manager, team leaders, subject matter experts, and technology team. - Explain process starting points, end points, dependencies, desired outcomes, and business rules to technical stakeholders. - Support the development, testing, implementation, and refinement of operational automations. - Measure the effectiveness of new tools, reports, and process improvements. - Identify trends, recurring issues, bottlenecks, and quality risks within the operation. - Provide recommendations that align with management’s operational and strategic objectives. - Document workflows, automation requirements, process changes, and reporting logic. - Help ensure that operational improvements are practical, scalable, and aligned with day-to-day team requirements. Qualifications - Previous experience in operations analysis, business intelligence, process improvement, quality assurance, reporting, automation, or a related role. - Strong understanding of operational workflows and the ability to evaluate a process from beginning to end. - Experience identifying inefficiencies and recommending practical process improvements. - Experience creating operational reports, dashboards, trackers, or performance-monitoring tools. - Familiarity with artificial intelligence tools, no-code automation, low-code tools, or workflow automation platforms. - Ability to communicate operational requirements clearly to developers or technical teams. - Strong analytical, problem-solving, and critical-thinking skills. - Strong quality-assurance and continuous-improvement mindset. - Ability to work collaboratively with operations leaders, subject matter experts, and technology stakeholders. - Strong written and verbal English communication skills. - Ability to work independently, explore possible solutions, and turn broad management objectives into actionable improvements. Requirements - Must be able to collaborate with an operations team that works within an 8:00 a.m. to 11:00 p.m. Eastern Time operating window. - Some schedule flexibility may be required to observe different workflows, coordinate with operational stakeholders, or support implementations. Preferred Background - Operations Analyst - Business Intelligence Analyst - Process Improvement Analyst - Quality Assurance Analyst - Reporting Analyst - Automation Specialist - Operations Excellence Coordinator - Technical Operations Coordinator Ideal Candidate The ideal candidate combines operational judgment with technical curiosity. This person can observe how work is currently being performed, identify what can be improved, and turn those insights into useful reports, tools, and automations that support the company’s broader operational goals. Benefits - Opportunities for growth and advancement - Competitive compensation package Work Hours - Full-time - EST/ PST business hours, Remote

Role Description The Director, Program Delivery is responsible for the leadership, execution, and optimization of day-to-day operations supporting the US Patient Services team across patient access, affordability, and service delivery. This role ensures seamless coordination between internal teams, external vendors, and cross-functional partners to deliver a high-quality, compliant patient and provider experience. - Maximize operational efficiency using available data, on the ground learnings, and market research while optimizing both internal and external service partner measures. - Execute ongoing audits of launch analytics and reporting for Alnylam Assist, Field Reimbursement, and Channel functions ensuring appropriate data capture in custom CRM. - Design and build new dashboards to support ongoing and future product launches. - Delivery of all financial services programs offered by Alnylam Assist. - Surveil the competitive marketplace for new patient-facing and HCP initiatives and external customer service offerings. - Conceive, develop, and implement internal and external programs that drive resolution of complex issues (e.g., prior authorization issues, coordination between Alnylam Assist and channel distribution partners, need for additional patient or healthcare provider education and associated collateral). - Ensure internal and external stakeholder satisfaction of US Patient Services through regular communication, satisfaction surveys, and execution of both internal and external key performance indicators. - Support scalable development of launch capabilities, technology, and business processes. - Collaborate with legal, regulatory, and compliance stakeholders to ensure compliant development and execution of US Patient Services & Channel initiatives. Qualifications - BS/BA degree (science or business degree preferred). - 10 years business experience, with 8 years in one or more of the following: Patient Services, Reimbursement, or operations within the pharmaceutical or biotech industry. - Proven track record of executing strategic and tactical plans that have delivered strong commercial results. - Strong desire to assess the competitive marketplace and develop/implement new patient programs and services. - Flexible and stimulated by a fast-paced environment. - Experience in rare diseases desirable. - Proven ability to influence without authority and work with cross-functional teams in the development and delivery of brand strategic imperatives. - Excellent interpersonal and communication skills. - Ability to travel up to 20% as necessary. - Clear alignment with Alnylam Core Values: Commitment to People, Innovation and Discovery, Sense of Urgency, Open Culture, Passion for Excellence. Requirements - U.S. Pay Range: $198,100.00 - $268,000.00. - This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Benefits - Comprehensive benefits including medical, dental, and vision coverage. - Life and disability insurance. - Lifestyle reimbursement program. - Flexible spending and health savings accounts. - 401(k) with a generous company match. - Paid time off, wellness days, holidays, and two company-wide recharge breaks. - Generous family resources and leave. Company Description Alnylam is the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture, and commitment to people.

Role Description As an Operational Excellence Senior Consultant here at Honeywell Aerospace, you will be a critical leader in the development and enterprise-wide deployment for the Aerospace Operating System (AOS), driving the transformation of operational performance across the business. - Lead a team of Operational Excellence Consultants. - Partner closely with site level AOS leaders and business stakeholders to establish the AOS roadmap. - Align strategic priorities and enable scalable implementation across functions including Integrated Supply Chain (ISC), R&D, and Commercial. - Coach leaders and drive method development and continuous improvement initiatives. - Optimize end-to-end business and supply chain processes spanning procurement, production, distribution, and logistics. - Support long-term growth, operational efficiency, and cultural transformation. This position may be performed remotely; however, travel is required up to 75%. Qualifications - Experience in operational excellence and continuous improvement methodologies. - Strong leadership and coaching skills. - Ability to drive change and influence stakeholders. - Experience in supply chain management and process optimization. Requirements - Proven track record in leading transformation initiatives. - Excellent communication and interpersonal skills. - Ability to work collaboratively across functions. - Willingness to travel up to 75%. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health and wellness programs. - Opportunities for professional development and career advancement. - Flexible work arrangements.