• Maintain network quality by performing provider monitoring to ensure compliance with rules, regulations and service definition requirements. • Facilitate the resolution of deficiencies through the issuance, review and acceptance of Plans of Corrections (POC) and monitoring implementation of these plans. • Establish a partnership and collaboration with Trillium Health Resources Network providers by providing technical assistance/guidance, facilitating communication, and possible inclusion in various committees as necessary. • Conduct quality audits in an objective, systematic, unbiased manner. • Ensure that quality health care determinations are being made based on the provider’s contract/policies and procedures/accreditation standards, as well as federal and state laws/mandates. • Implement and maintain Inter-rater Reliability when conducting reviews.

• Technical oversight of medical leaves. • Liaison with physicians, client companies, and occupational health teams. • Preliminary document review. • Development of performance indicators. • Preparation of clinical reports. • Leading technical meetings. • Development of action plans. • Support in onboarding new clients. • Participation in continuous process improvement.

Role Description The Service Delivery Coordinator is responsible for managing the end-to-end delivery of Race Communications’ fiber-based services for MDU, ICB (Individual case basis) and Business. This role acts as the central point of coordination between Sales, Engineering, Construction, Provisioning, Network Operations and customers to ensure fiber services are delivered accurately, on schedule, and in alignment with customer commitments and SLAs. The Service Delivery Coordinator must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs. This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours. This position requires strong organizational skills, proactive communication, and a working understanding of fiber network deployment and service activation. Qualifications - Eligibility for US Employment without sponsorship - Minimum of 18 years of age - High school diploma or equivalent required - Associates degree (A.A.) or equivalent combination of education and experience is preferred - 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required - Strong understanding of fiber service delivery workflows, including construction and provisioning required - Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required - Proficiency with CRM and ticketing systems (Salesforce or similar preferred) - Experience supporting ICB / channel partner models preferred - Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred - Familiarity with permitting, construction timelines, and right-of-way considerations preferred - Experience coordinating field operations and service turn-ups preferred - Understanding of SLAs and enterprise service delivery expectations preferred - Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs - Must be able to speak, read, write, and understand English as the primary language used in the workplace - Spanish bilingual skills are desirable Requirements - Manage the full-service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support - Validate orders for technical accuracy, serviceability, and construction requirements - Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up - Ensure delivery timelines meet contracted intervals and customer expectations - Serve as the primary service delivery contact for ICB partners and direct Business customers - Provide clear and consistent status updates throughout the delivery process - Coordinate delivery activities with channel partners while maintaining Race Communications’ standards and timelines - Support escalations and resolve issues impacting service delivery - Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams - Schedule site surveys, fiber installs, demarc extensions, and service turn-ups - Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution - Work with third-party contractors, construction vendors, and local agencies as needed - Track construction progress, vendor deliverables, and completion milestones - Ensure vendor work aligns with Race Communications’ quality and safety standards - Maintain accurate service delivery records in CRM, order management, and ticketing systems - Document timelines, dependencies, customer communications, and delivery notes - Support service delivery reporting, metrics, and continuous improvement initiatives - Set realistic expectations with customers and partners throughout the delivery lifecycle - Ensure a smooth transition from service delivery to ongoing support and account management - Contribute to a positive customer experience by owning delivery outcomes and follow-through - Additional duties as required Benefits - 100% Company-Paid Medical and Dental Benefits - Free Fiber Internet Service - Compensation: $23-$26 per hour - Join a tight-knit crew—no faceless corporation vibes here - Growth potential: promotions and new challenges are part of our DNA - Competitive base salary - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - Free fiber internet service for all employees living in our service area - A culture built on integrity, mutual respect, and a shared purpose Call to Action Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

Role Description Managed Care Advisors are client-facing representatives of Gallagher Bassett, serving as subject matter experts on our GBCARE integrated service offering and managing large GBCARE accounts. They serve as an adjunct member of the Account Management team, acting as a liaison between Managed Care Operations and the Client. How you'll make an impact: - Promote value of GBCARE integrated model to existing clients and prospective clients to grow our business. - Understand and promote all product offerings within the GBCARE integrated model. - Answer questions and educate Client Services team on GBCARE products and services. - Client facing responsibilities for targeted existing accounts. - Identify opportunity for services not currently utilized by the client through annual Stewardship. - Collaborate with sales team on prospective clients including answers to managed care questions and participation in sales presentations. - Provide support as needed to account management team with program evaluations, RFP presentations, stewardship or partnership meeting attendance. - Promote visibility of GBCARE at industry conferences and with broker and carrier community. - Serve as a SME by staying current on WC medical management education including direction of care, emerging tools, technology, and legislative changes. - Collaborate with Managed Care Operations and Advisor Team to learn and identify opportunities for improvement. Qualifications - Bachelor’s Degree. - 5 or more years insurance industry experience in client facing role. - Prior experience in workers compensation, clinical and/or managed care role. - Approximately 30% travel. - Proficient with Excel and PowerPoint, with ability to analyze data, create custom presentations and make recommendations. - Strong communication skills. - Exceptional customer service to both internal and external customers. - Ability to negotiate complex issues while maintaining respect and rapport with clients, carriers and brokers. - Confidence in presenting material in large group settings. - Strong desire to learn and develop new expertise and skills. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...