Role Description Managed Care Advisors are client-facing representatives of Gallagher Bassett, serving as subject matter experts on our GBCARE integrated service offering and managing large GBCARE accounts. They serve as an adjunct member of the Account Management team, acting as a liaison between Managed Care Operations and the Client. How you'll make an impact: - Promote value of GBCARE integrated model to existing clients and prospective clients to grow our business. - Understand and promote all product offerings within the GBCARE integrated model. - Answer questions and educate Client Services team on GBCARE products and services. - Client facing responsibilities for targeted existing accounts. - Identify opportunity for services not currently utilized by the client through annual Stewardship. - Collaborate with sales team on prospective clients including answers to managed care questions and participation in sales presentations. - Provide support as needed to account management team with program evaluations, RFP presentations, stewardship or partnership meeting attendance. - Promote visibility of GBCARE at industry conferences and with broker and carrier community. - Serve as a SME by staying current on WC medical management education including direction of care, emerging tools, technology, and legislative changes. - Collaborate with Managed Care Operations and Advisor Team to learn and identify opportunities for improvement. Qualifications - Bachelor’s Degree. - 5 or more years insurance industry experience in client facing role. - Prior experience in workers compensation, clinical and/or managed care role. - Approximately 30% travel. - Proficient with Excel and PowerPoint, with ability to analyze data, create custom presentations and make recommendations. - Strong communication skills. - Exceptional customer service to both internal and external customers. - Ability to negotiate complex issues while maintaining respect and rapport with clients, carriers and brokers. - Confidence in presenting material in large group settings. - Strong desire to learn and develop new expertise and skills. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Manage a high volume of work with exceptional organizational and time management skills with a high sense of urgency and accuracy. • Respond to incoming calls from customers experiencing travel or medical emergencies, providing clear guidance through both the intake and coordination processes to ensure efficient and compassionate support. • Arrange assistance services including but not limited to emergency evacuations, medical repatriations, hospital guarantee of payments, return of remains, pre-certifications • Coordinate care with domestic and international hospitals on behalf of the customer. • Work closely with external partners when arranging medically necessary transportation. • Collaborate closely with our Customer Service, Claims Department, and Medical Directors to ensure optimal service and quality care for our customers. • Handle confidential and proprietary information.

Role Description The Bad Debt Collector is responsible for taking inbound customer calls as well as making outbound calls and contacting consumers in order to negotiate pay arrangements on aged accounts while following Federal, State, company and client collection guidelines and laws. Essential Duties and Responsibilities: - Professionally persuade patients to pay on past due medical debts - Overcome stalls and objections and suggest money sources for debt payment - Leave messages with consumers informing them of contact points via a mandated script - Update the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system - Adhere to the production standards set for the department and client - Accuracy and confidentiality in handling medical records in compliance with HIPPA, Federal, State and Company requirements - Other duties as assigned by manager Qualifications - A high school diploma or GED is required - 1 year of relevant experience is preferred - Previous experience in medical collections is required - Previous experience working in a call center environment required Requirements - Strong organization and communication skills - Ability to use professional language and grammar - Understanding and fully comply with all Federal and State regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures - Intermediate to advanced Microsoft skills in Word and Excel - Strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment - Strong telephone communication and negotiation abilities - Must have the ability to simultaneously talk and type - Ability to compute math calculations using addition, subtraction, multiplication, division, and percentages - Ability to type minimum of 25 wpm Benefits - Medical - Health Savings Account for High Deductible Medical plan - Dental - Vision - Life Insurance - Disability Insurance - Retirement with Company Matching - Paid Time Off & Holidays - Employee Assistance Program - Referral Program Illinois, Maryland and New Jersey residents click below for compensation and benefits: Compensation and Benefits Hollis Cobb is an Equal Opportunity Employer

Role Description We’re looking for a Remote Travel Booking Agent to book hotel stays, vacation packages, and resort escapes for our clients. You’ll work closely with leading travel partners and provide top-tier service to create exceptional trip experiences. - Assist clients with hotel, resort, and package bookings. - Compare options and help travelers choose the best deals. - Process travel documents and confirmations accurately. - Provide timely communication and support throughout the booking process. - Attend regular training to stay current on destinations and products. Qualifications - Strong communication and customer service background. - Basic understanding of online reservation tools. - Passion for global travel and helping others. - Experience in sales, travel, or administrative support is a plus. Benefits - Freedom to work from home and set your own schedule. - Access to FAM trips and travel deals. - Training provided—no prior experience required. - $25,000 - $75,000 a year. Company Description We are a client-focused travel agency backed by an award-winning host agency with more than 70 years in the industry. We specialize in leisure travel—from weekend escapes to luxury getaways.