The Cigna Group logo
The Cigna Group

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Patient Care Coordinator

TherapistTherapistOtherRemoteMid LevelTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

USA Timezones + 1 moreAll locations: USA Timezones | EST (UTC-5)

Posted

2 days ago

Salary

$22 - $33 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Care Coordinator

The Cigna Group

Role Description The job profile for this position is Customer Service Analyst, which is a Band 2 Senior Contributor Career Track Role. Join a team where your work directly improves lives. As a Patient Care Coordinator, you will help patients receive the nutrition support they need to thrive. You will partner with clinical and operations teams to deliver a smooth, reliable patient experience. This role is great for someone who enjoys solving problems, building relationships, and making an impact every day. Hours: Monday-Friday, rotating shift, 8am-5:30pm EST (Some weekend/holiday rotation) Responsibilities - Coordinate Enteral nutrition services from referral through ongoing care and delivery. - Ensure accurate patient updates, documentation, and refill processing. - Support Registered Dietitians to improve patient adherence and outcomes. - Partner with patients, caregivers, and care teams to ensure timely service and delivery. - Monitor supply usage to meet payer guidelines and avoid delays in care. - Respond to patient questions and resolve concerns with empathy and clarity. - Track and manage orders using internal systems to support team coordination. - Support onboarding of new patients, including education and first refill coordination. - Identify and escalate clinical concerns to appropriate team members. - Collaborate to resolve supply challenges and recommend alternatives when needed. - Maintain quality, accuracy, and productivity standards. - Support team success through collaboration and continuous improvement. Qualifications - High school diploma or GED - At least 1 year of experience in a healthcare or pharmacy environment - Strong communication skills across phone, email, or in person. - Ability to manage multiple tasks and stay organized in a fast-paced setting. - Basic Microsoft Office and computer skills. - Commitment to high-quality, compassionate service. Preferred - Experience in homecare, infusion pharmacy, or Enteral nutrition. - Knowledge of patient intake or reimbursement processes. - Experience with healthcare or dispensing systems. - Experience working with clinical teams such as dietitians or nurses. Benefits - Hourly rate of 22 - 33 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence.

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